Customer Service Representative

Ron Vaillancourt

*-** ******** *****, *******, Ontario M9W 2H7

Home: 416-***-**** - Cell: 416-***-**** : ***.************@*********.**

Career Overview

Would like to continue in the customer service field. Because of e xperience driving people while working at the

Toronto Transit Commission, would be an asset in any customer service environment.

Personable and responsible Cashier with 9 years in retail and customer service. Solid team player with upbeat,

positive attitude.Dedicated Customer Service Representative motivated to maintain customer satisfaction and

contribute to company success.balances.Reliable Customer Service Representative with extensive track record in

d emanding sales and account management environments.

Highly enthusiastic customer service professional with many years client interface experience.

Core Strengths

• Active listening skills • Top sales performer

• Courteous demeanor • Travel planning

• Energetic work attitude • Creative problem solver

• Large cash/check deposits expert

• Customer service expert

• Opening/closing procedures

• Adaptive team player

Accomplishments

Customer Interface

• Greeted customers upon entrance and handled all cash and credit transactions.

• Assisted customers over the phone regarding store operations, product, promotions and orders.

Advised customers of subway service delays, and offered alternate routes to allow customers to continue their trip.

Assisted and directed riders during subway evacuation procedure.

Work Experience

Bus Operator

January 1989 t o M ay 2010

Toronto Transit Commission – Toronto, Ontario

• Toronto Transit Commission, The Toronto,On.

• Travel, Transportation and Tourism After 21 years at the Toronto Transit Commission, I retired.

• During that time operating every vehicle from Subway train to Street car as well as buses.

• On a daily basis dealt with a variety of situations from subway service delays to traffic congestion, due to a

myriad of different circumstances.

• During these delays, customers would ask how long a particular delay would take.

• Attempted to answer the customers' inquiries with the limited information available suggesting alternate

routes, allowing customers to arrive at their destination, quelling any concern customers might have had.

• While working at the Toronto Transit Commission, did many cash, debit and credit card transactions selling

tickets tokens and various passes such, as monthly and weekly, and made change for riders to allow them to

ride the transit system.

Educational Background

George Brown College

T oronto, ON, C anada

GED

Additional Information

• Member of the Barbershop Harmony Society,an organization of men who enjoy singing 4 part Barbershop

Harmony.I am a member of a local (Toronto) chapter, which is named,Humber Valley Express, where, I

serve in the position of music librarian, where, I ensure all new members have a complete list of music, we

are performing, when we do put on a show.

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