Yoel Guti rrez Ortiz

*** * *** ***** **. Apt.#*15-A Orlando, FL 32809

787-***-**** / 787-***-**** - acoa9g@r.postjobfree.com

Citizenship: United States Citizens

Federal Experience: Contractor for Federal Government equivalent to GS-11

Clearance: DHS Security Clearance

SUMMARY

Professional and experienced IT System Administrator to support

computers, servers, mobile devices and applications 24*7 hours

with full efficiency. Great understanding of the issues related

to the hardware and software. Ten years of experience in

information Technology supporting users at corporate as well as

multiple remote locations. Proven ability to translate business

needs into technology requirements that support the company's

business objectives and to manage successfully different phases

of IT projects from needs analysis and requirements definition

to vendor selection, implementation and training.

SKILLS

V Fluent dominion in English and Spanish.

V 14 years of experience in Information Technologies,

supporting technical software and hardware via remote access,

call and in person.

V Ability to research and analyze data.

V Ability to communicate effectively, both orally and in

writing.

V Ability to communicate orally and in writing.

V Attention to Detail

V Skill in organizing work in a logical sequence.

V Customer Service

V Training and experience on virtualization with VMWare

vSphere,

V Training in virtualization with XenServer.

V Self- started. Organized and Responsible.

V Extensive knowledge of system backup and disaster recovery

V Skill in evaluating and making recommendations for automated

data processing programs and equipment.

V Knowledge of the principles, methods, and practices for

integrating new system.

V Develop and create a Strategic Backup and disaster Recovery

planning utilizing all available resources.

V Plan, coordinate, and administer computer systems, and

optimize system performance.

V Knowledge of a full range of network systems (LAN/WAN)

design, developing, testing, installing, operating, managing,

and maintaining.

V Entry Level with Windows scripting and automation.

V Knowledge of operating systems, applications and hardware,

associated devices. Install, upgrade, troubleshoot, test, and

maintain.

V Basic training in CISCO Routers configurations.

V Apple Computers troubleshoot, maintain, and repair. MAC OS

10.6+

V Mobile Devices configuration, maintenance and repair, Apple,

Blackberry and Android.

V Effective time management and decision making skills.

V Being part of Teamwork on numerous projects

EDUCATION, TRAININGS AND CERTIFICATIONS

National University College October 2014

Bachelor Degree in Network Technology / Computer Science and

Application development

Incube2.com - E-Learning Training

V Microsoft Windows Server 2012 for certification

Oct. 2014 - present

QBase

V ITIL 2011 Awareness Training

Apr. 2014

Department Of Homeland Security

Immigration and Custom Enforcement Virtual University

V Network Administrator RBT

Jul 2013

V Privacy at DHS: Protecting Personal Information v2013 4.15

Jul. 2013

V Information Assurance Awareness Training (IAAT) v2013.4.15

May. 2013

V Privacy at DHS: Protecting Personal Information

Dec. 2012

V Integrity Awareness Program Training (IAP) 2012

Nov. 2012

V Immigration and Customs Enforcement (ICE) Ethics

Orientation Nov. 2012

V Classified National Security Information Refresher Training

2012 Oct. 2012

V DHS Basic Records Management 2012

Oct. 2012

V Information Assurance Awareness Training (IAAT) 2012

Oct. 2012

V Operations Security Basic

Oct. 2012

V Privacy Training for SharePoint Collaboration Site Users

2012 Oct. 2012

V System Administrator-Role Based Training

Oct. 2012

Incube2.com - E-Learning Training

V Microsoft Windows Server Enterprise 2008 for certification

Jul 2013

V Microsoft Windows Small Business Server 2008

Sep.-2011

V Work press CMS Training - CMS for websites and blog

building Nov. 2011

Digitever.com - E-Learning Training

Jul. 2013

V Web Site Building Training - Adobe Dreamweaver, Adobe

Flash, Adobe Fireworks, E-commerce, Search Engines, Social

Network Integration

InterAmerican University of Puerto Rico - Bayamon Campus

Dec2011

V Studies conductive to a Bachelor Degree in Computer Science

concentration in Computer Systems and Networking

Netyk Center - Caguas, PR

V MCTS Windows 7 Training

Mar. 2011

V MCTS Windows Server 2008 System Administrator Training

May. 2011

V Microsoft Windows Server 2008 Training

Mar. 2010

CompTIA - A+ Certification

Oct. 2009

Dell Certified System Expert - DCSE

V Foundation 2005 Desktop

June 2006

V Desktop Chassis v.2

June 2006

V Associate Server Certification v.5 Hardware

June 2004

V Associate Server Certification v.5 Basic Setup Part 2

July 2004

V Associate Server Certification v.6

June 2004

V Dimension Personal Maintenance

June 2004

V Inspiron v 6 Personal Maintenance

July 2004

V Latitude v 6 Personal Maintenance

July 2004

V OptiPlex v 6 Personal Maintenance

July 2004

V Precision Workstation Personal Maintenance

June 2004

V Foundation 2003 Dimension

June 2004

V Foundation 2003 Inspiron

June 2004

V Foundation 2003 Latitude

June 2004

V Foundation 2003 OptiPlex

June 2004

V Foundation 2003 Precision

June 2004

Texas Computer Technologies Institute

Jun. 2003

Advance Specialist Computer Technician:

V Diagnosis from Basic to Advance troubleshooting for

computers.

IT Network Administrator:

V Network Configuration- LAN, IP Address, DNS Servers, DHCP

Configurations Workgroups, Domain.

V Network Infrastructure- Design, Implement and structuring

cabling from small to large networks. Cat5, Cat5e, Cat6,

Switch Installations, Router Configuration.

Colegio Maria Auxiliadora

May 1996

General course, high school diploma.

EMPLOYMENT HISTORY

ASRC Corp

System Administrator / IT Specialist

Service provided to U.S Department of Homeland Security /

Immigration and Custom Enforcement thru QBase /QMIS

contract

Duration - Oct. 2012 - Present

Payment: $51,000 yr. 40 hours per week

SRC Supervisor: Tracy Carroll

Email: acoa9g@r.postjobfree.com

Office: 301-***-****

Mobile: 410-***-****

Fax: 301-***-****

QBASE Supervisor: Kyle Roe

Email: acoa9g@r.postjobfree.com

Office: 212-***-****

Mobile: 646-***-****

Site Team Lead: Alex Otero

Email: acoa9g@r.postjobfree.com

Office: 787-***-****

Mobile: 787-***-****

Duties:

V Perform, as active Lead Supervisor on the Duty Roster

for the period the current Lead is absent.

V Report weekly performance and team accomplishment

reports to the Government supervisors as Active Lead.

V Successfully Setup Maintain Troubleshoot and Repair

Servers (HP Proliant Server and Dell PowerEdge Server.

V In complete charge of the functionality Maintenance

Hardware, Software and Operated Systems for servers of

San Juan and US Virgin Islands RAC offices.

V Provide support 24 hours a day seven days a week.

V Supporting Ticket resolution on local and remote offices

of San Juan SAC (Mayaguez, Ponce, and Airport Offices,

Aguadilla, Fajardo and San Juan) for Manage Backups and

Maintenance for ERO, HIS, OPLA and GSA.

V ICE Service Desk Incident Management, Problem

Management, Request Management. Document and maintenance

of ticket status in BMC Remedy Action System.

V Support as IT Specialist for all networked equipment

(Switch, Routers, T1, circuit, etc.)

V Create Update and Manage Backup, Policy tape rotation,

Reports in Symantec NetBackup and Symantec Backup Exec.

V Support continuity initiatives through the constant

revision/updates of disaster recovery plans and

initiatives.

V Identify the low performing areas of the organization

and conduct a root cause analysis of the same to prevent

information technologies failures.

V Analysis variations of current state of activities

V Plan and implement remedial measures to overcome the

deviations and bring the projects back on track.

V Run Reports, Maintenance, Time Tracking and Customer

Rounds Reports to project Lead/Managers.

V Install, instruct and maintain Microsoft office

applications such as Word, Excel, Power point, Outlook,

Access, Publisher,

V Direct the technical service staff responsible for the

installation, testing, maintenance, documentation and

support of systems software.

V Develop standard operating procedures (SOP) to ensure

compliance with established standards, policies, and

configuration guidelines.

V Maintenance Active Directory through the Quaris AD Web

base system, Users, Distribution groups and Security

Groups.

V Configuration of mobile applications and network

configurations like Ipad, Tablet and iPhone, Blackberry.

WIRELESS COMPUTER WORLD

IT Specialist

Service provided to Courtyard Hotel and Casino Del Sol, IHE

Corporation

Duration - Apr - 2012 - Sep 2012

Payment: $12.50 p/h 40 hours per week

Wireless Computer World Supervisor: Jorge Vega

Email: acoa9g@r.postjobfree.com

Mobile: 787-***-****

IHE Supervisor: Tony Long

Email: acoa9g@r.postjobfree.com

Mobile: 469-***-****

Duties:

V Maintain the hotel's computer system online and

operational.

V Design and perform SOP (standard operation procedures)

manual for the Casino del Sol

V Designate a IT workflow procedure in case of an disaster

to recover data.

V Design and administer programs which include policies,

standards, guidelines, training programs and a viable

quality assurance process for disaster recovery.

V Manage Engine Service Desk Incident Management, Problem

Management, Request Management, and IT Asset Management.

V Provide Customer support as an IT Specialist for all

networked equipment inventory Access Points, data Drops,

computers, POS, etc.).

V Part of network administrator team to support Hotel and

Casino site network communication using MPLS protocols

between different Hotels organization sites

V Network-attached storage (NAS) Purchase, Installation

and configuration.

V Direct the technical service staff responsible for the

installation, testing, maintenance, documentation and

support of systems software, as well as modification of

existing and creation of new systems software for

specific hotel needs.

V Installation and configuration of Virtual Servers and

computers using Hyper V, VMWare and VirtualBox.

V Maintenance of Oasis admin Server, SQL Server, Micros

Server and site applications.

V Apply, Install and maintain Microsoft office

applications such as Word, Excel, Power point, Outlook,

Access, Publisher, etc

V Configuration of mobile applications and network

configurations like Ipad, Tablet, iPhone, Blackberry,

Android phones, etc.

V Active Directory Basic Management, Distribution groups

and Security Groups.

V Design, Implement and correct security permissions for

file server.

V Monitor and identify trends on the network utilization,

anticipate future demands and provide necessary capacity

to maintain service levels.

V Understand and follow standard for Tourism Company for

the Casino.

V Manage and supervise the operations of the voice and

data communication networks and local online network and

Server configurations.

V Provide status, updates and reports to project

Lead/Managers, Vice-President and President of both

sites.

Level II PC and Telecom Technician

Service provided to Pfizer, Inc. Carolina

Duration - Jun. 2011 - Mar. 2012

40 hours per week

Payment: $2,000 monthly

Wireless Computer World Supervisor: Alba Perez

Email: acoa9g@r.postjobfree.com

Mobile: 787-***-****

Direct Supervisor: Edgard Diaz

Email: acoa9g@r.postjobfree.com

Work: 787-***-****

Mobile: 787-***-****

Duties:

V HP service Center Incident Management, Problem

Management, Request Management, and IT Asset Management.

V DMS (Desktop management Services) training

V Implementation of DMS for 500 computers on Pfizer site -

backup with DMS, Ghost Image, restore New Image,

Installing automated applications, restores Backup,

V Part of a team for Evaluation of all installations

(hardware & software) impacting Data Center operations.

V Provide technical guidance to the staff in the operation

and monitoring of data center operations.

V Install and maintain Microsoft office applications such

as Word, Excel, Power point, Outlook, Access, Publisher,

V Provide Customer support as a Level 2 Technician for non-

standard equipment (label Printers, Access Points, data

Drops, etc.).

V Network-attached storage (NAS) Purchase, Installation

and configuration.

V PC Setup, re-image, hand-load OS, application and

software.

V Hardware repair for various PC and printer systems.

V Understand and follow standard call tracking processes

and procedures.

V Participate on project team involving premise wiring,

Voice and LAN projects.

V Provide support to management by facilitating the

project resource and installation activities forecast.

V Provide status, updates and reports to project

Lead/Managers.

COMPUTER GALAXY

Network Administrator / Computer Technician

Professional Services Consultant - DBA

Duration: May. 2004 - Oct. 2012

50 hours per week

Payment: Pay for completed services

Duties:

V Installed, repaired, maintained, and upgraded Structured

Network and voice Cabling Cat3, Cat5, Cat5e, Cat6

V Responded to telephone inquiries concerning support

requests, systems status, and network connectivity

V Provided network administration support (including on-

call) for customers, assisting clients with issues and

doubts.

V Install and maintain Microsoft office applications such

as Word, Excel, Power point, Outlook, Access, Publisher,

V Troubleshoot complicated hardware and software issues,

including replicating customer environments and network

Issues in the lab.

V Responsible for technical research of latest technical

solutions for project technical challenges, implement,

integrate, test, validate, document, and defined

operational procedures.

V Installed, tested, and troubleshot hardware and software

products MS Office, and others.

V Basic Installation of Cisco Routers and configuration

for different clients.

V Installation and configuration of VPN, in router and

clients.

V Network MAC configurations support for devices in the

network.

V Supervise and provide technical guidance to the staff in

the operation and monitoring of data center operations.

V Technical knowledge of computer operations including all

monitoring and control tools utilizing the central

console and all other software provided to monitor

problem situations.

V Installed, repaired, maintained, and upgraded desktop

and notebook computers.

V Provided direct customer service and technical support

to users as required via phone, email, online systems

and in person for users, locally and remotely.

V Installation and configuration of Virtual Servers and

computers Virtual Box and Virtual PC for Windows.

V Performed installations, upgrades, maintenance and

troubleshooting for hardware and software.

V Work with management to ensure that as new equipment,

facilities, services and systems are installed that the

disaster recovery issues are addressed.

V Ability to plan, organize and direct the testing of

emergency response, recovery support and business

resumption procedures.

V Protecting the confidentiality, integrity and

availability of the Business Continuity plans and

procedures.

V Deploying Windows images using Norton Ghost or Acronis

True Image.

V Created, tested, and managed desktop image standards.

Kelly OCG

Computer Technician - Contract Provided to EQUITRAC

Duration: Jan. 2011 - Jul. 2011

Payment: $15.00 p/h 24 hours per week

Direct Supervisor: David Brown

Duties:

V Installed, repaired, maintained, and upgraded Page

Counter, PayStation and Copy Control Machine.

V Provided direct customer service and technical support

to users as required locally.

V Performed installations, upgrades, maintenance and

troubleshooting for hardware and software.

V Troubleshoot hardware issues, including replicating

customer environments and network issues in the lab.

ACT Security Systems

Alarm Service Installer

Professional Services Contractor

Duration: Sep.2010 - Jul 2011

Payment: Paid for completed service

Direct Supervisor: Alexander Calixto

Duties:

V Installation and Configuration of Honeywell Lynx R2,

Lynx plus Alarm Panel.

V Installation and Configuration DSC Alarm Panel.

V Installation and Configuration GE Simon XT Alarm Panel

V Installation configuration CCTV Cameras and DVR

Alarm Zone

Alarm Service Installer

Professional Services Contractor

Duration: Dec.2009 - Jul. 2010

Payment: Paid for completed service

Direct Supervisor: Carlos Padilla

Duties:

V Installation and Configuration of Honeywell Lynx R2

Alarm Panel.

V Programming sensors (Windows, Door, Motion, Beepers and

External sirens and sensors)

V Installation configuration CCTV Cameras and DVR

Instituto de Banca y Comercio, Fajardo & Loiza

Computer Repair Professor

Professional Services Contractor

Duration: Ago. 2009 - Dec. 2009

35 hours per week

Payment: $12.00 p/h

Direct Supervisor: Betzaida Pi ero

Duties:

V Planned a program of study to meet the individual needs,

interests, and abilities of the students.

V Prepared, administered, and graded tests and assignments

to evaluate students' progress.

V Maintained student attendance records, grades, and other

required records.

V Planned and conducted activities for a balanced program

of instruction, demonstration, and work time that

provide students with opportunities to observe,

question, and investigate.

V Adapted teaching methods and instructional materials to

meet students' varying needs and interests.

V Guided students to the most common issues using trial

and error troubleshooting techniques.

V Conducted Computer Hardware, Software & Networking

classes; theory and practical.

V Managed to supervise students' laboratory work and

guided them.

V Trained students to review all concepts and practices

specifically to get CompTIA A+ Certification.

Avant Technologies

System Administrator - IT Support - Computer Technician

Professional services Contractor - Assigned to Department

of Treasury

Duration - Nov. 2005 - Jun. 2009

40 hours per week

Payment: $12.50 p/h

Direct Supervisor: Elnier Ramos

Duties:

V Installed, repaired, maintained, and upgraded Structured

Network Cabling Cat5, Cat5e, Cat6

V Provided quality customer service and technical

assistance to high-end clients.

V Troubleshoot and resolve issues that prevented customers

from utilizing online web features intranet or network

recourses.

V Provided network administration support (including on-

call) for customers, assisting clients with

V Troubleshoot complicated hardware and software issues,

including replicating customer environments and network

issues in the lab.

V Assisted with configuration, support and setup of

firewall packet filtering, network address translation,

DNS servers, HTTP access rules, Proxy Server

configuration, Share documents, folders, file and

printers.

V Installed, tested, and troubleshot hardware and software

products MS Office, and others.

V Installed, repaired, maintained, and upgraded desktop

and notebook computers.

V Performed installations, upgrades, maintenance and

troubleshooting for hardware and software.

V Deployed Windows images using Norton Ghost.

V Created, tested, and managed desktop image standards.

V Surveillance Camera installation structured cabling RG6,

RG56

Help Desk Field Technician

Professional services Contract - Assigned to Santander Bank

Project

Duration - May. 2007 - Jul. 2007; Jun. 2009 - Jul.

2009

40 hours per week

Payment: $11.50 p/h

Direct Supervisor: Orlando Mu os - Santander Bank

Project Manager

Duties:

V Provided direct customer service and technical support

to users as required via phone, email, online systems

and in person for users, locally, and remotely.

V Helped employees with issues in the company software,

Make installations of computers.

V Opened job request in CRM system.

REFERENCES

Alex M. Otero - Team Leader - QBase

Mobile: 787-***-****

Email: acoa9g@r.postjobfree.com

Tony Long - IHE Corp - Courtyard Hotel and Casino IT Manager

Mobile: 468-***-****

Email: acoa9g@r.postjobfree.com

Edgard Diaz - MSS Site Coordinator - Business Technology

Infrastructure - Pfizer

Work: 787-***-**** Mobile: 787-***-****

Email: acoa9g@r.postjobfree.com

Maria Pascual - IT Manager - Auto Grupo 65

Mobile: 939-***-****

Email: acoa9g@r.postjobfree.com

Lic. Hector Serrano - Private Attorney

Mobile: 787-***-****

LinkedIn.com

Profile Link http://www.linkedin.com/pub/yoel-

gutierrez/29/a17/87

Indeed.com

Resume link http://www.indeed.com/me/Yoel_Gutierrez_Ortiz

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