Sales Customer Service

Charles Ferris

**** **** **** ? Wallaceburg, ON N8A 4L3 ? 226-***-**** ?

***********@*****.***

Senior Sales Executive

Respected executive with distinguished 25 year career in customer service

management, sales, sales management, and president of my own consulting

business. Extensive expertise in client needs analysis with a

consultative approach that assists my clients in making the best informed

decision. Extraordinary networking and relationship building skills which

have propelled me into a successful sales career. Expert negotiator and

business person able to forge solid relationships with strategic partners

and build a customer base across multiple organizational levels.

Core competencies include:

? US Citizen / Canadian Permanent Resident ? Proficient in

Microsoft Office and CRMs

? Expertise in Relationship Building ? Sales Team Building

and Leadership

? RFP Development and Review ? Key Account Relationship

Management

? Executive Negotiations and Presentations ? Completed World

Renowned Xerox Sales Training

? Business Development and Expansion ? Honesty and Integrity Based

Work Ethic

? Attended Several Sales Training Seminars ? Vast Experience in

Business to Business Sales

? Unyielding Desire to Succeed ? Self Motivated Personality

Professional Experience

President of Sales / 2013 - Present

Ferris Consulting, Chatham Kent, ON

. Provide consulting and sales services to Xerox, 99.1 CKXS FM,

and Muv-U Loyalty Program

. Create and maintain strong business relationships

. Specialize in business to business sales

. Manage sales territory from Chatham Kent to Sarnia

. Cold calling and nurturing existing accounts

. Attract new business by networking and creating positive

reputation in the business community

. Hire, train, and manage sales staff of 3

. Implemented CRM for sales staff

Director of Sales / 2009 - 2013

Personal Touch Moving, Lake Orion, MI

. Became expert in logistics and logistics sales

. Sold and managed several international moves

. Lead a team of 5 sales people in 3 states

. Increased revenue over previous year by:

. 36% in 2009

. 28% in 2010

. 41% in 2011

. 78% closing ratio. The industry average is just over 50%

. Specialized in business to business sales

. Did payroll on weekly basis

. Managed several large projects

. Expanded sales team from 1 to 5

. Sold to both businesses and residences

Director of Business Development / 2004 - 2009

Corrigan United / Premier Mayflower (Unigroup Companies), Auburn Hills and

Novi, MI

. Signed several contracts with large businesses and corporations

. Established mutually respectful relationships with clients

. Participated in Exhibitor and Globalshop trade shows in Las

Vegas

. Gained exceptional knowledge in logistics

. Obtained knowledge of customs regulations

. Specialized in business to business sales

Corporate Account Executive / 1999 - 2004

Stevens Van Lines / Stevens International, Waterford, MI

. Sold commercial and residential moving services both

domestically and internationally

. Successfully solicited national account business

. Received training in reading and understanding P & L statements

. Established several business contacts as an ambassador for the

Farmington / Farmington Hills Chamber of Commerce

. Successfully bid and supervised many large commercial and

international projects

Billing Manager / 1994 - 1999

McLean and Associates, Irvine, CA

. Managed 6 people in trauma billing department

. Billed and collected for trauma center in southern California

. Employee of the month 3 times

. Created streamlined billing procedures for online billing to

Blue Cross

. Established and maintained relationships with several trauma

units in CA

Heavy Equipment Mechanic / 1991 - 1994

United States Air Force, San Bernardino,

CA

. Served during Desert Storm as stateside support

. Honored as Airman of the month

. Gained Vast Knowledge of Industrial Machinery and Equipment

. Inspected and maintained entire fleet of base vehicles

. Honorably discharged

Education and Training

. 1988 Holly High School Holly, MI

. 1991 Michigan State University East Lansing, MI

. 2001 Dale Carnegie Sales Training Troy, MI

. 2013 Xerox Sales Training Markham, ON

Professional Associations and Qualities

. Currently serving as Vice President for Wallaceburg and District

Chamber of Commerce

. Participated in many trade shows and conventions

. Attended several seminars on sales training

. Active in lead generation groups, networking, and relationship

building

. Constantly searching for ways to increase my expertise in sales

"Chuck was not only a valued sales person, he seemed to increase office

morale with his presence."

Kirk Hensler, Vice President of Operations

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