Customer Service Manager
Resume:
JESUS M. FLORES
San Bernardino, CA 92410 *******@*********.*** Cell: 909-
SUMMARY
A responsible, self-starting Production Manager with expertise in
production, lean manufacturing, inventory control, cycle counts,
scheduling, shipping, receiving, quality, safety and customer service.
Strengths include verbal and written communication, delegating, directing
all activities in the manufacturing department including assembly, testing
and quality assurance to attain production goals consistent with cost,
quality and delivery requirements. A productive leader with a reputation
for effectively multi-tasking. Displays willingness to do the exceptional
to meet performance objectives. Bilingual/biliterate, Spanish.Computer
literate in Excel, Word and power point
EMPLOYMENT HISTORY
ABEINSA-EPC/ABENGOA SOLAR DIVISION 09/04/2012
to 09/19/2014
Production Supervisor
Managed activities of those engaged in movement of raw or finished
material, storage, production, shipping. Manage hourly associates in all
aspects of safety, quality, production, shipping, and receiving. Plan and
prioritize departmental processes as change occurs.
< Collaborated to create new line for new products and achieve company and
personal goals in production in short time.
< Collaborate with lean team members in the identification and
implementation of continuous improvements initiatives and actions plans.
< Review and establish material, equipments, tools and staffing resources
requirements.
< Create workflow set up for Maximum, efficient production.
< Work with procurement to get all equipments, tools, and staffing
resources requirements..
< Ensure all assemblies are produced in accordance with specifications.
< Ensure that materials are properly handled and equipment is properly
operated.
< Monitor the lean manufacturing processes during the shift.
< Manage and lead a team of 70-90 employees.
< Measure, analyze, and improve productivity and efficiency.
< Work in unionized environment.
TOMKINS-RUSKIN DIVISION
10/29/07 to 08/31/12
Production Supervisor
Managed all aspects of production, assembly, and shipping operations.
Manage hourly associates in all aspects, quality, production, shipping,
receiving, and safe and accident-free production are. Plan and prioritize
departmental processes as change occurs. Communicate effectively (written
and oral). Plan objectives to various members of management and hourly
associates. Maintain and generate required report and schedules of
incoming and outgoing shipments. Good knowledge of spreadsheets
applications. Replaced and trained new recruits and increased production
and reduce cost and be more profitable.
< Collaborated to create new line for new products and achieve company and
personal goals in production and sales in shortime.
Jesus M. Flores
Page 2
< Collaborate with lean team members in the identification and
implementation of continuous improvements initiatives and actions plans.
Identified production and shipping problems and resolved them in a speedy
and satisfactory manner.
< Collaborate with management, production and sales staff to determine
manufacturing feasibly and scheduling.
< Coordinated activities of six departments to maintain costs and
efficiency..
< Ensure and enforce compliance ISO9001 process testing & documentation.
< Ensure all assemblies are produced in accordance with specifications.
< Ensure that materials are properly handled and equipment is properly
operated.
< Monitor the lean manufacturing processes during the metal fabrication of
the shift.
< Manage and lead a team of 60-80 employees.
< Measure, analyze, and improve productivity and efficiency.
< Work in unionized environment.
< Supervise the processing of materials, production and shipping to
maintain shipping goal up to 97.8% on time delivery.
ROBERT MANUFACTURING CO.
02/14/2007 TO 08/27/07
Inventory Control Manager
Managed activities of those engaged in movement of raw or finished
material, storage, shipping and inventory control activities. Manage
hourly associates in all aspects of safety, quality, shipping, and
receiving. Plan and prioritize departmental processes as change occurs.
Communicate effectively (written and oral). Maintain and generate required
report and schedules of incoming and outgoing shipments. Good knowledge of
spreadsheets applications.
< Implemented new procedures for shipping to eliminate the overtime, get
new free hardware from UPS to increase shipping outgoing without
interruptions, and fix the freight rate to save 50 % over charge in every
invoice (save about $50,000.00 in three months and save 50 % for all
future orders).
Hyco Metals
8/21/2006 to 01/12/2007
Inventory Control Supervisor
Managed activities of those engaged in movement of finished material,
storage, production reporting and inventory control activities. Manage
hourly associates in all aspects of safety, quality, and production. Plan
and prioritize departmental processes as change occurs. Communicate
effectively (written and oral). Plan objectives to members of management
and hourly associates. Maintain and generate required report and schedules
of incoming and outgoing shipments. Good knowledge of spreadsheets
applications. Responsible for the internal production.
MODTECH (Manufacturing and Construction)
1/18/2006 to 8/3/2006
Inventory Control Supervisor
Managed construction activities of those engaged in movement of raw
material, storage, production, scheduling, receiving. Reading blueprints to
delivery all the material (electrical, plumbing, mechanical) to the
production line to meet performance objectives. Responsible for daily
inventory processing, and material transfers in, out and around large
construction production facility.
Jesus M. Flores
Page 3
SPRINGS INDUSTRIES - CUSTOM DESIGNS DIVISION 08/26/81 -
1/31/2005
Inventory Control Manager (1984 - 2005)
Managed activities of those engaged in movement of raw or finished
material, storage, production, scheduling, shipping and inventory control
activities. Manage hourly associates in all aspects of safety, quality,
production, shipping, and receiving. Plan and prioritize departmental
processes as change occurs. Communicate effectively (written and oral).
Plan objectives to various members of management and hourly associates.
Maintain and generate required report and schedules of incoming and
outgoing shipments. Good knowledge of spreadsheets applications. Replaced
and trained new recruits and increased production and reduce cost and be
more profitable.
< Developed cycle count procedures, saving $240,000 and increase 50% sales.
Implemented planning and scheduling production increasing 50% production.
< Collaborated with safety committee saving $300,000.
< Active member of product development team change, resulting in fewer
rejects.
< Replaced and trained new recruits to achieve production standards quickly
and profitability.
< Translator for outside contractor, and customers (Mexico).Interacted with
production, scheduling, customer service, and shipping departments to meet
monthly goals, maintaining a customer satisfaction, and bring shipping up
to 99% on time delivery.
Warehouse Person (1981 - 1984)
Responsible for inventory, worked efficiently to manage workloads and
maintain organization in the warehouse.
EDUCATION
Contractor State License center Riverside, Ca 92501
Building Inspection & Law, Trade and Business (completed)
Blueprint Reading, Home Inspection, Combination Dueling( completed)
BA, Business Management, University of Phoenix, San Bernardino, CA
(6 units; will continue education in the future)
PROFESSIONAL DEVELOPMENT
Fire Safety Safety Inspections
Safety Management Accident Investigations
Getting All Done Core Skills for Managers
The Grammar and Usage Personal Protective Equipment
Communications Human Relations
Funds of Data Processing Supervisor Safety & Health
Development
Coaching/Developing High Performance How to Better Manage Inventories and
Cycle Counts
CPR Certificates
even Habits of Highly Effective
People
TECHNICAL SKILLS
WMS(RF) Mainframe (OMS) AS/400 (BPCS)
Excel/Word Lean Manufacturing PowerPoint
FedEx/UPS Win95 Upgrade Lotus 123
Data Entry Microcomputers R.P. Programming
Forklift (various types) Outlook Traverse/tiny term
Contact this candidate