All Customer Service

Joy C Whitfield

*** ******* ****** *. *********, MA 02703

************@*****.***

401-***-****

401-***-**** (Alternate)

SKILLS

. Careful listening and probing skills

. Able to identify plan options

. Understands complex programs

. Proficient in using office equipment

PROFESSIONAL EXPERIENCE

*Call Center Rep, Boston Financial Data Services, Canton, MA Jan. 2013 - Current

. Provide assistance with bank plan enrollments

. Deliver objective information about personal and commercial bank accounts

. Ensure proactive customer service with courtesy and proper etiquette

. Receive customer complaints and execute problem solving techniques

. Use internet, Microsoft Word and Excel and email

. Articulate complex information to customers

. Processed checks and collected data about large settlement accounts

*Respite Worker, Horace Mann Educational Assoc, South Attleboro, MA 2010 - present

(I work part time as needed in this position)

. Assist mentally disabled adults with personal wellness tasks

. Provide comprehensive care to adults according to plan

. Ensure respectful and courteous services to each client

. Administer meds according to procedures

*Residential Counselor, Horace Mann Educational Assoc, Franklin, MA Oct. 2012- Jul. 2014

. Provided overnight support to disabled adults according to their healthcare plans

. Assisted with hygiene tasks, prepared meals and assisted with eating

. Brought clients out frequently into the community for grocery shopping, clothes shopping,

movies and church weekly

. Dispensed medications on a daily basis according to procedures

. Completed accurate documentation of information to be reported

. Compiled data and managed physician documents monthly

. Made outbound calls to schedule doctors' appointments and traveling

. Ensured client care and comfort as a priority

*Secretary, Christian Family Childcare Services, S. Attleboro, MA May 2012 - Aug. 2014

. Greeted guests and visitors daily

. Answered phones, copied and filed documents papers

. Made outbound calls to schedule appointments

*Cashier, Wrentham Outlets Food Services, Wrentham, MA 2011- 2012

. Provided quality customer service to each patron

. Assisted customers with making selections

. Provided information on available food option

. Prepared foods and cleaned areas

. Handled monies with 100% accuracy

VOLUNTEER EXPERIENCE

*Women's Care Center, Boston, MA 2011 - present

. Provide leadership in a mentoring program for young women who have been

abused, raped, molested etc.

. Assist them with getting their lives back to a sense of normality

*ACI, Cranston, RI 2012 - 2014

. Participate in meaningful experiences for prisoners through singing and worship to

encourage optimism, self-esteem and hope

*Providence Rescue Mission, Providence, RI 2012 - 2014

. Distribute hot meals to the homeless and less fortunate

. Provide enhancement services for clients through music

EDUCATION AND CERTIFICATIONS

. Attleboro High School, Attleboro, MA High School Diploma 2011

. CPR and First Aid Certified, American Red Cross

. Medication Certified, Attleboro, MA

Resume:

Contact this candidate