Customer Service Technical Support

First and Last Name: Dung Nguyen

Address: Unit **, Vito Cruz Tower 2, Malate, Manila, Philippines

Contact number: 090********

Email address: *************@*****.***

DESIRED POSITION:

Vietnamese-English speaking agencies

CAREER OBJECTIVE:

I desire to work in a dynamic and modern environment which can help me

apply experience from my study and last jobs and get new useful knowledge

as well. Furthermore, I would like to use Vietnamese native language and

English language in order to contribute a very good customer service for

your company.

EMPLOYMENT HISTORY

1. April 2014 - Present

Working as customer service officer for Bigcat Sofwear Solutions, INC (

Mansion 88 Company ), Philippines

. Handle complains, problems of customer about account, deposit,

withdraw, promotion, settlement

. Assist and instruct customer how to deposit in account, and withdraw

to local bank transfer

. Research promotion to introduce and sale crossing to customer

. Introduce productions and explain settlement, rebate, promotions

payout

. Verify info and check system to make the task and report to team

leader

. Collect pending case and find resolving ways to make the report for

team

. Find solutions to explain for bonus hunter, bonus abuser case, and

cancel bonus case

2. June 2013 - December 2013

Working as customer service Representative for PCCW, Philippines

. Book new tickets and check in for customers.

. Answer phones from customers for their problem and promos information.

. Implement the request of customers for changing their information on

the ticket such as: name, itinerary, passport number...

. Guide and support customers how to book ticket online and to pay

3. September 2011-March 2013

Working as a Technical support and seller for BCE Company, Vietnam- A

Company selling medical equipment

. Find and contact with customers, work with them directly or indirectly

by phone to sell equipment.

. Introduce new function and convenience of products for customers.

. Answer the question of customers and advise for them how to obtain

best choice for products they expect

. Instruct customers how to use equipment, and give best service to

support for them

. Solve the complaints from customers and troubleshoot their machines if

they have problems.

4. October 2010 -August 2011

Working as a automatic Engineer for Xich Lip Dong Anh, Viet Nam - A

manufacturing company of accessories of motorbike.

. Manage all of automatic electrical equipment and design electrical

systems at 3 workshops: PT5 workshop, Ball workshop, forging workshop

. Repair, troubleshoot and replace accessories of machines, and solve

all problems related electrical system.

EDUCATIONAL ATTAINMENT

2006-2010

Hung Yen University of Technology and Education

Major: Mechatronics engineer

PROFESSIONAL LICENCES/ CERTIFICATION

. National Robot 2010 final contest certificate in Viet Nam

SPECIAL SKILLS

. Fluency in English, Vietnamese language

. Good at the use of software as: Autocad, eagle electric, solidwork...

. Computer skills: MS Word, Excel, Power point and Internet, especially

typing skill.

. Customer service skills - Handling all customers' problems including

technical and equipment concerns.

SOFT SKILLS

. Easily adapt myself to new environment and can work in high pressure

environment.

. Can work independently or in group.

. Do multitask at the same time like comfortable typing while talking

with customers.

. Strong written and verbal communication skills.

. Be enough confident to confront new challenges.

PERSONAL INFORMATION

Complete Name: Dung Tien Nguyen

Date of Birth: June 20, 1986

Age: 28 years old

Gender: Male

Nationality: Vietnamese

Marital status: Single

I am a very hard working, enthusiastic and patient person. I have a lot of

experience on customer service as well as technique and equipment.

Furthermore, I am very good at Vietnamese and can speak and write fluently

English as well. I am also confident with independent skill and steam-

working skill, and I always eager to learn new things from others. With

above things I have, I strongly believe that I will be a good employee and

make your company satisfied. Thank you.

Dung Tien Nguyen

(February, 2015)

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