Customer Service Safety

William Henderson

Marion, MD

********@*****.*** - 443-***-****

I am looking for a satisfying and rewarding career opportunity, while working in a very professional environment.

I would provide excellent customer service and offer many mechanical abilities, as well as, acquiring new skills,

while enhancing my knowledge in this profession.

WORK EXPERIENCE

Foreman

Atlantic traffic safety - Ocean City, MD - May 2013 to Present

Responsibilities

supervised road safety crews, installed detours, and implemented new traffic patterns

Foreman/Supervisor

Acts of God - Marion, MD - November 2012 to May 2013

Responsibilities

Supervised storm clean up crews

Satellite Technician

Dish Network - May 2011 to November 2012

Installed satellite systems

• Repaired equipment

• Installed home theater equipment

Delivery Driver

Gannett Inc - Salisbury, MD - August 2010 to May 2011

Made deliveries to customers homes

Maintenance Helper

Integrated Electrical service (I.E.S.) - Chesapeake, VA - May 2010 to July 2010

Building arrays or foundations for placing solar panels

• Connected wiring from combiner boxes to main pad electrical boxes

• Installing solar panels and basic wiring components

Correctional Officer

Eastern Correctional Institute - Westover, MD - February 2009 to November 2009

Responsible for inmate count

• Escorting prisoners to and from daily activities

• In charge of keeping a peaceful environment and dispersing conflicts

• Interacting and communicating effectively, with other officers to ensure their safety, the inmates safety, as

well as, my own

• Used written communication skills to document daily inmate activities, movements and altercations

Warehouse Attendant/ Shipping Clerk

Wor-Wic Community College - Salisbury, MD - June 2007 to February 2009

Received, sorted and documented incoming and outgoing mail and parcels

• Responsible for shipping accounts, bank deposits and printing daily reports

• Using various machines, such as, folders, tabbers, address labelers, fax machine, copier and postal software

• Worked and communicated with other companies like Fed-Ex, UPS, DHL and the USPS to ensure proper

delivery of parcels and other mail

• Stocked warehouse with mailroom and janitorial materials, often using forklift or proper lifting methods as

specified

• General housekeeping of mailroom facilities

Plumber

Water Works Plumbing - Berlin, MD - April 2003 to May 2007

Installed and piped bathroom, kitchen, and laundry appliances

• Worked with customers to isolate and resolve various plumbing issues while offering professional customer

satisfaction and service

• Roughed in new plumbing and fixtures for commercial buildings and houses

• Very heavy lifting, troubleshooting and technical work involved

• Traveled a wide range of Delmarva for this trade

Plumber

T-N-T - Verona, VA - October 2000 to April 2003

Underground water and sewer services (residential and commercial)

• Drain cleaning

• Installed septic tanks and drain fields

• New hook-up for water service for new housing

EDUCATION

Certificate of proficiency in Criminal Justice

Wor-Wic Community College - Salisbury, MD

July 2007 to February 2009

SKILLS

Maryland MOT and Flagger certified

ADDITIONAL INFORMATION

Skills

• Safety training

• CPR/ First Aid Training

• Knowledgeable in Microsoft Office

• Written and verbal communication training

• Mechanically inclined/have operated small backhoe, skid steer and various hand tools, such as chain saws,

hand saws, drills, mechanical tools, etc.

• 7 years of plumbing experience including new construction, residential, service and commercial work

• Experience in electronics

Contact this candidate