Technical Support Maintenance

RICHARD S. SHERESH

***** ******* ***

Victorville CA, 92392

E-mail: *******@**************.***

Phone 520-***-****

EDUCATION

Bachelors in Information Technology in Software Engineering GPA 3.8

Associate of Applied Science in Electronics Technology GPA 3.7 (Pi Theta Kappa)

Certificate, Intelligence Systems Maintenance, U. S. Army, Fort Huachuca

SKILLS

Professional: Prior TS/SCI Clearance

Software: Java, C#, VB.NET, HTML, MS SharePoint, Visio

Operating Systems: Linux, Windows (XP to current 8.X), OSX, Android

WORK EXPERIENCE

Geek Squad, Best Buy

Victorville CA, January 2015 to present

Perform diagnostics of hardware and software related faults on consumer electronic equipment

including desktops, laptops, tablets, and mobile devices.

Troubleshoot and repair various electronics for defects including computing platforms, home

entertainment systems, mobile devices, and wearable hardware.

Explain technical device requirements to customers in order to find “best fit” devices and meet

their needs.

Track and manage workflow including simultaneous system fault diagnostics, customer r elations

and technical support activities.

Intelligence and Electronic Warfare Systems Maintainer / Integrator,

U.S. Army, February 2007 to April 2012

Extensive experience in radio, satellite, and microwave frequency receivers, processing and storage

equipment, computer peripherals, antennas, modulators, demodulators, multiplexers, demultiplexers,

signal monitors, and direction finding equipment associated with electronic warfare/intercept systems.

Versed in equipment setup, configuration, and hardware testing including PCs/laptops,

printer/plotters, scanners, network equipment, and fiber-optics.

Developed new standard operating procedures, policies, processes, and strategies leading to the

improvement of the planning and delivery of IT services and support to multiple venders.

Received training in various diagnostic equipment types including Power and Signal generators,

Digital and Analog multimeters, Distortion Analyzers, Oscilloscopes, Harmonic distortion analyzer,

SWR meter for component level troubleshooting.

Perform hardware upgrades, maintain, tests and repair communication equipment and computers

including Land Mobile Radio, Defense Wide Transmission Systems, Vehicular Intercom Systems,

Wideband Enterprise Satellite Systems and various airframe systems.

Provide technical support on a variety of hardware and software applications including virus removal,

Open, track, and resolve maintenance tickets for service request.

Performed systems maintenance on various electronic systems including Guardrail and ARL fixed

wing aviation including direction finding equipment, radio communications intercept equipment, and

similar aviation electronics.

Managed a mission schedule arrangement, equipment maintenance, quality audits and 24 hour

operations oversight as well as assimilated tasking matrices for all assigned personnel to insure

completion of duties, extra tasking, and unit operations.

Troubleshot Windows and Linux networking and connectivity with regards to routers, switches,

servers, and fiber optics.

Heavy Vehicle Operator / Packing and Crating Specialist, LESCO,

Fort Irwin, CA Jan 2006 to Jan 2007

Formulated and constructed packaging to house a variety of goods being shipped to coalition forces in

Iraq.

Promoted to Heavy Vehicle Operator which consisted of being licensed on all military track and

wheel vehicles.

Oversight of vehicle turn in and distribution from civilian equipment to military use. Also responsible

for 10K forklift operations as needed on the installation.

Responsible for sorting, stacking, and storing military equipment both in warehouse and in an open

yard using propane powered forklifts.

Packing and crating / Assembly worker, Sauer Danfoss

Ames, Iowa May 2005 to Nov 2005

Assemble and test hydraulic pumps and motors for John Deer, New Holland, and Caterpillar tractors.

Paint, crate, and stage items for shipment to distributors and customers.

Assisted living aid, North Central Human Services (no longer active)

Nevada, Iowa 2003 - 2005

Provide full physical care and rehabilitation for lower functioning mentally and physically disabled

adults.

Ensure both household chores and mentally stimulating activities are preformed to assist in the day to

day livings of adults with minor to severe disabilities.

Assimilate higher functionary adults into the community to promote understanding and awareness of

disabilities.

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