Customer Service Medical

Mona Shaikh

**** *. ****** **** - *********, TX *6013

**********@*****.*** - 682-***-****

To obtain positions that would utilize my skills, as well as allow the opportunity to

advance my knowledge in your company.

WORK EXPERIENCE

MA/CNA/PCT

Parkwood health community - Bedford, TX - 2013 to Present

Responsibilities

Record medical histories and vital signs.

Setting up for and assisting the physician during examinations and procedures.

Administered oral and injectable medications.

Maintained supplies and equipment.

Answering telephones.

Scheduling appointments.

Handled billing

Microsoft applications. Operating e-mail

Program and on-line experience.

Telephone Banker

Chase Bank - 2009 to 2010

Responsibilities

Arlington, TX 2009 - 2010

Responded to inbound service calls in a fast-paced, high-volume call center. Serve Consumer and Business

account holders, fixed the deposit errors, activate the cards, and update the accounts information. Built a

rapport with customers and proposed different products and services.

Provided superior customer service and work quality while demonstrating attention to detail. Maintained

effective communications skills, and work well with others at all levels.

Reservation Agent

Delta Airlines - Arlington, TX - 2007 to 2009

Performed under pressure in a fast-paced environment.Worked effectively under limited supervision and in a

cohesive team environment. Create air fares for domestic and international customers.

Cashier

Stein Mart - Arlington, TX - 2006 to 2007

Arlington, TX, 2006 - 2007

Advise customers on purchases and provide excellent customer service. Developed reputation for prompt,

efficient service with high level of accuracy. Maintain thorough knowledge of store merchandise.

Cashier:

Assist in daily operations of store

TJ MAXX - Arlington, TX - 2002 to 2006

Maintain thorough knowledge of store merchandise, processed markdowns. Run the cash register. Processed

lay-way payments received. Maintained housekeeping display merchandise.

EDUCATION

Associate of Arts in Child Development

Bernardino Valley College California

May 2000

CERTIFICATIONS

CNA 2012

MA

June 2001 to Present

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