Sales Customer Service

Tony Laquintano

Charlottesville, VA

*******@*****.*** - 434-***-****

WORK EXPERIENCE

Claim Representative

Progressive - Charlottesville, VA

Responsibilities

Phone interaction with customers and vendors accounts for 90% of my day. Claims investigations with focus

on fair resolution of disputed auto claims and property damage. Based in Virginia but need to be familiar with

insurance laws in all 50 states with a need to know each states individual laws and regulations in order to move

claims to fair conclusion. Included intensive phone work and customer interaction..Needs a working knowledge

of claims procedures, workflows,including understanding of insurance contracts and endorsements, state laws

and regulations and specific insurance products. Extensive involvement with law enforcement and attorneys.

Accomplishments

Timely conclusion of complex property damage claims and injury claims with the fairest possible outcome for

all parties involved.

Skills Used

My job often involves changing dynamics within each claim, necessitating a real need to ' think on the fly ' and

be able to adapt to changing situations in each claim from multiple angles.

Being able to evaluate evidence, testimony, and legal documents to aid in investigations.

Being able to relate to each party in any claim as an individual and enter each claim with no bias towards

any one party.

Claims Processor/Customer Service Representative

State Farm Mid Atlantic - Charlottesville, VA - March 2009 to February 2014

Responsibilities

Claims investigation, Mid Atlantic area of country- had to know each states individual laws and regulations in

order to move claims to fair conclusion. intensive phone work and customer interaction..working knowledge

of 6 specific states claims procedures and workflows,including understanding of insurance contracts and

endorsements, state laws and regulations and specific insurance products.

Phone interaction with customers accounted for 90% of work day.

Accomplishments

Performed as a leader in my unit with strong working knowledge of claims procedures, workflows, and

products.

Evaluated all evidence with the ultimate goal fair outcomes for client's claims.

Skills Used

• Researched, resolved and settled complex issues within approved limits and reviewed and analyzed

suspicious and

• Was one of nine employees region wide, six states, chosen to roll out new ECS computer system and train

all other employees.

Manager ( Nights )

Avis/ Budget Group - Charlottesville, VA - May 2003 to March 2008

Responsibilities

Vehicle rental and insurance sales, including all internet, phone and walk-in sales at a busy airport location.

Executed nightly reconciliation of all daily cash, coupon, and voucher receipts.

Quoted prices and credit terms and prepared sales contracts for large business groups.

Daily fleet management/ tracking and inventory maintenance of Virginia rental fleet.

Skills Used

Thinking on your feet with ever changing situations with available rental fleet, added reservations from in

coming flights, and no added vehicles after 8:00pm.

Dealt with every customer on a ' face to face' interaction.

Account Executive/Sales

Zurich Kemper Insurance - Schaumburg, IL - November 1997 to September 2000

Responsibilities

Job included extensive phone responsibilities for both incoming and outgoing sales.

Sold term life products by phone nationwide and average premiums of fifty thousand to over five million dollars

coverage.

Assisted in training new agents focusing on sales/ quote techniques and systems training.

Personally closed more than 2,900 sales in Life, Fire and Health in 48 states.

Licensed in all 50 states and Federally as an Insurance Producer

Accomplishments

Was able to consistently add 120 new term life policies per month as new business.

Skills Used

Was able to successfully sell an 'intangible' product nationwide, by phone only.

EDUCATION

BA in History

Salve Regina University - Newport, RI

1989 to 1993

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