Customer Service Manager
Resume:
Anglene Stubblefield
**** ****** *****, ************ ** 46239
Phone 317-***-****
*****************@*****.***
OBJECTIVE
To obtain a position utilizing my strong interpersonal skills, my ability to grasp new concepts quickly, my outstanding customer service proficiencies, in addition to allowing for development of new skills within an organization that appreciates loyalty, hard work and professionalism, while offering room for advancement.
SUMMARY OF QUALIFICATIONS
Budgeting
Organizational Skills
Advanced Mathematical Aptitude
Efficient Time Manager
OSHA Trained
Leadership Skills
Proficient in Microsoft Office (Word, Excel)
EDUCATION
1982-1984
ITT Technical Institute
Associate of Applied Science Electronic Engineering
1978-1982
George Washington High School
General studies; areas of strength - Mathematic, business, accounting
EXPERIENCE
GSF USA, Inc.
January 2005 – December 2014 Project Manager for Special Services
Customer Service
Sales (proposals, cold calls)
Scheduling
Retained customer base
Payroll
Maintained various types of equipment
Maintained operational fleet vehicles
Conducted staff training
Safety / Compliance Manager
Completed budgets
Invoicing
Assisted with account payable
Identified and resolved issues
Anglene Stubblefield
Page 2
GSF USA, Inc. (Cont’d)
July 1983 – January 2005 Area Manager
Customer Service
Floor care for more 100,000 sq. ft. property
Supervised 60 plus employees
Quality control
Completed budget
Maintained equipment
Resolved customer’s concerns
Trained and delivered GMP (Good Manufacturing Practices)
Radisson Plaza Hotel
June 1988 – June 1993 Hotel Engineer
PM of hotel rooms
Pool maintenance
Repaired faulty equipment
Assisted with HVAC systems PM
Federal Express
June 1995 – June 2002
Document handler
Document Sorter
Document Team leader
Out Bound Team leader
Out Bound Equipment operator
ACCOMPLISHMENTS / ACCOLADES
6 Bravo Pins for outstanding service
Leap Management Training
Successfully increased revenue for my operational area
Reorganized departments to allow efficient operations within budget requirements
OSHA 30
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