Customer Service Sales

PRABHAKAR SREEPATHI

*** **** ******, *******, **- 01510

Phone: 508-***-****

*********.**********@*****.***

OBJECTIVE:

An enthusiastic professional with a back ground in IT and Customer Service; is seeking this challenging opportunity to utilize my professional skills and simultaneously gaining personal opportunities for advancement and growth.

SKILLS & TECHNICAL PROFICIENCIES:

* Excellent Customer service and problem solving skills.

* Worked with Client-Server and web based applications using Oracle version 7.3/8i.

* Good exposure in UNIX shells scripting, developed Shell scripts to automate table creation.

* Worked with MS Office (Word, Excel & PowerPoint).

* Performed setup and installation of computers, networks, peripherals, and software for users.

* Provided technical support on hardware, software, and network related issues.

* Enjoys team-work, developed excellent writing, interpersonal and communication skills.

* Strong work ethic and willingness to learn, will work hard to achieve employer’s objectives.

EXPERIENCE PROFILE:

BEST BUY: Worcester, MA July 2014 - Present

Sales Consultant

Key Achievements:

* Welcome Customers, check their needs and ask product related questions, demonstrate the merchandise in bringing an acceptable solution to the customer to fully enjoy their purchase.

* Provided Best Buy finance options to make it easy on customer purchases.

SEARS ROEBUCK & CO: Marlboro, MA Oct 2008- May 2014

Sales Consultant

Key Achievements:

* Met sales metrics and stayed on the top of the sales goals and twice received BOB award.

* Helped customers with product selection and ringing up their sales.

* Provided financing options, offered and sold service agreements to the products purchased.

* Kept track of customer requests, and informing him or her by calling or emailing them as and when the product got available.

* Assisted Store Manager with various other operations as needed.

LS. STARRETT & CO: Athol, Massachusetts. Mar 2007 – May 2008

Junior Pricing Analyst

Key Achievements:

* Developed a system of communication, documentation and review of internal and external comparative pricing data.

* Identified opportunities to optimize sales and profitability through pricing strategies.

* Extracted and reviewed data related to manufactured products and analyzed rate level information.

* Worked with Oracle to configure and modify current pricing validation.

* Researched and used SQL queries for executing Pl/Sql procedures and packages for business.

COMMERCE BANK & TRUST: Worcester, Massachusetts. Nov 2002 - Mar 2006

Network/Data Specialist

Key Achievements:

* Provided user support on diagnosis and Problem resolution related to computer applications.

* Researched and evaluated network software and hardware to determine their utility.

* Assisted in Data performance, including Firewall Logs and Backup systems.

* Documented problems relating to hardware, software, and networks, resolving them independently or referring them to an appropriate staff as needed.

* Sustained records of technological advances regarding computers peripheral equipment, software, and operating systems to include networks.

EDUCATION & RELEVENT TRAINING:

XINTRA INSTITUTE OF TECHNOLOGY: Worcester, Massachusetts. August – 2005

* Received hands on training in A+, Network+, Oracle Applications, PL/SQL, UNIX, Visual Basic and MCSE 2000 Foundations.

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