Manager Customer Service
Resume:
Nick Papa
*** ***** **. **********, ** *****
*****@*****.***
Objective To obtain a challenging position applying creative problem solving, teamwork and
interpersonal skills. To lead a company or organization to the highest profit
margin/turnover while working with customers/students to provide exceptional
service/leadership.
Education Illinois State University, Normal, IL
Bachelor of Science in Education, Human and Education Services May, 2014
GPA: 3.05/4.0
SED 251 - Field Work in Special Education.
SED 385 - Life Skills Curriculum Assessment & Instruction
SED 387 - Personalizing Curricula for Learners With Disabilities
SED 204 - Measuring & Affecting Student Academic & Social Behavior II
The aforementioned courses involved the following skills and experience:
- Seminar topics covered include, instructional planning, classroom management, and
problem solving
- Required to provide hands on assistance. These courses were designed to prepare
students to lead and educate individuals who have mild, moderate, severe, or multiple
disabilities
The objectives for these course include:
- Demonstrate professional, respectful, and age-appropriate interactions with students
with disabilities
- Develop and demonstrate appropriate professional behavior with professionals and
other mentoring individuals who are involved with the students
- Successfully designing and/or implementing activities under the direction of a
cooperating professors and identifying the characteristics of effective educational
programs for individuals with mild, moderate, or severe disabilities.
Nick Papa
812 Apple Dr. Schaumburg, IL 60169
*****@*****.***
MUS 371- Music for the Exceptional Child
- Teaming up with a music education liaison to utilize skills in each of our fields to teach
elementary students that posses IEP (Individual Education Plans) to play
instruments.
• Experience Ace Coffee Bar, Streamwood, IL Inventory Specialist (October 2014- Present)
Responsible for the counting of the inventory cycle, restocking and filling order
forms
Responsible for accounts of damage and product returns
Responsible for receiving and shipping
Darcy Hyundai, Joliet, IL Sales (August 2014- October 2014)
Developed interpersonal skills and exemplified flexibility in order to better serve
customers
Attained sales skills through supervision of on site staff and other training
Gained experience working under professionals regarding day to day operations
and sales
Practicum Experience Normal Community High School, Normal, IL (08/13-12/13)
Freshman Health Class: urban, low income, minority
Collaborated with teacher in the planning of the units.
Taught lessons to freshman class that included students with behavioral issues.
Assisted with co-taught Freshman health classroom
Timber Pointe Outdoor Center, Hudson, IL Day Camp Counselor/ Residential Staff/
Kitchen Manager (May 2013- August 2014)
Nick Papa
812 Apple Dr. Schaumburg, IL 60169
*****@*****.***
Supervised individuals with a wide range of physical and mental disabilities
Promoted and managed campers in participating in adapted camp activities.
Collaborated with other counselors on behavior management and conflict
resolution
Facilitator during different meals to campers and staff throughout the duration of
their stay
Black Steer Charhouse (Formerly Charlie's Charhouse) Elk Grove Village, IL Head
Host/ Server (Spring 2008 - Fall 2011)
Handled customer service and reported directly to management with problems
and solutions.
Cash handle while taking food orders either over the phone or in person
Serving the customers food and drinks
Granger Middle School- Naperville, IL Teacher Assistant (Summer 2005)
Helped children with school work
Students all had some form Autism Spectrum Disorder
Community - Feed My Starving Children – Hand Package meals for children and adult in over 70
Volunteer Work different countries.
Timber Pointe Respites -Volunteer Counselor- Overnight weekend programs offer
participants a broad range of fun filled recreational activities, great meals, and attentive
care and supervision.
Delete Blood Cancer- Helped register people to become possible bone marrow donors.
Activities ISU Vibe Tribe- Council Member
Organization a Silent Concert for 100+ Guest on the Quad of Illinois State University
Captain of Intramural Softball
Special Skills AED and CPR certified by ECSI (Emergency Care & Safety Institute)
References Roberta Seelinger-Trites- Distinguished Professor. Illinois State University.
Nicholas Rausch- Employer .630-***-****
Nick Papa
812 Apple Dr. Schaumburg, IL 60169
*****@*****.***
Michael Campobasso- Financial Manager. D'Arcy Motors. (815) 280- 9876
Russ Mazur- Manager. Ace Coffee Bar. 630-***-****
Kris Hinderks- Kitchen Manager. Timber Pointe Outdoor Center. (309) 310- 4888
Max Pohlmann- President of Vibe Tribe. 815-***-****
Sue Johnson- Royse- Professor and Academic Advisor. Harper College (847)
925- 6680
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