Customer Service Marketing

Will Carman

*/** *** *** ****** ( Dee Why, Sydney, NSW, 2099 ( Phone: 042*-***-***

( *********@*******.***

. I feel that I excel at finding effective ways of doing things and

quickly adapt into rhythms of how teams work together

. I pay attention to detail and if a job is given to me that I don't know

how to do, I will go return with the job done or knowledge of how to

complete it

. I have always pushed myself to become a part of a successful organization

and want to see what difference I can make

. Previous managers will say that I am committed at any task and one of my

values is to finish what I started with a strong work ethic

Skills

Brand Marketing and displays Market Research

New Product Launch Attention to detail

Creative Team Leadership Self-motivated

Product Positioning & Branding Marketing at events

Presentation skills Conflict resolution

Interests

Originally from the UK I first travelled to Australia on my own when

I was 18 for a short period of time before going to University and have

continued to return ever since, on my most recent trip in 2013 I then made

the decision to stay in Australia. I like to keep busy and I find staying

fit is a great way of doing this, which has lead me to compete in number of

sports throughout my life. I also find sport is a great way of socialising.

I also like to play the Ukulele as I feel I can experiment with the

creative side of my mind and I consider music a way of impacting

individuals' moods.

Professional Experience

Wickes DIY Marketing team - United Kingdom based DIY retailer - Customer

Service Advisor: 2007 - 2008

Marketing Communications: 2008 -2010

Wickes is a company that relies heavily on marketing due a competitive

market with a large number of companies in the UK trying to satisfy the DIY

and trade market. Therefore brand management, media relations, product

launches and advertising are all essential to stay on top of competitors.

Starting for Wickes as a customer service advisor I quickly became

interested in the marketing aspect of the company and my interests allowed

me to become part of the marketing team. I Became involved at the start of

a campaign named "Wickes, it's got our name on it" which attempted and

achieved to boost its reputation in the quality of their products as well

as selling contemporary designed kitchen and bathroom suites.

Work Accomplishments:

. Developed and launched a series seasonal of Wickes catalogs, assisted in

web marketing and launched first Wickes TV commercials which was a

success campaign that propelled sales beyond our target

. Promoted market launch of multiple new products, for example the 'choc

box' that is used for safely enclosing electrical boxes. Identified many

marketing opportunities and researched new product possibilities

. Designed point of sale signs and customer training brochures which helped

products sell more effectively.

. Performed ongoing customer/market research and profiling to identify

market needs and wants - from this developed a struggling delivery

service into a company which now specialises in next day delivery

Project Accomplishments: Brunel University final year project - 2011

. In final year project as part of my marketing module teams of four had to

design and invent a company selling a product or creating a business that

teams thought would succeed. After completing the task, showing our

design to the head of the business school, module leaders and the rest of

year via a presentation, as well as hold event in a lecture hall where

all groups were given one table to best show their product

. Decided and developed the idea of a company sports energy drink that was

both healthy in terms of containing fruits, minerals and vitamins, also

containing protein for muscular gain, without the feeling of 'heaviness'

that some protein shakes can give you

. Designed promotions, product packaging, website, profit and loss

accounts, name of product, target markets, 5 year plan, competitive

analysis and how we would market the product

. Created concept like it was a real product then used Microsoft PowerPoint

slideshow presentation to show product concept at the end

. Advanced through a series of rounds and became runners up across the

whole year old business students behind a "shisha bar" concept

Selected Accomplishments:

. Sport is also a very important part of my life, I played basketball

throughout my secondary school, however a passion of mine lies in Table

Tennis where I have competed in National Championships for England

. I am a level 2 qualified fitness instructor, a course I attended during

my university degree. Also I have gained a level 1 football coach

qualification certificate and a level 8 football referee. This requires

strong decision making, often strong communication skills and conflict

resolution, as on a sports field there will often be players/supporters

who disagree with any decision you make.

. Have a full clean driving license

. Compatibility with all aspects of MS office, as well as SPSS software

used during statistic work throughout my degree

Other experiences:

. In my final year at university I nominated myself and was elected to

become table tennis chairman and representative at Brunel and gained

over 80 members (2011) by promoting the club and sport at a "Fresher's

fayre'

. While being the chairman of the club I organized many events throughout

the year and also took a team of 8 players to the national championships

held in Nottingham. This role included coaching other members of the

club as well as gaining a 3rd Brunel Table Tennis Team into a local

league where I had to sit with the chairman of the board as well as

other members of the committee and prepared and presented a talk why I

thought Brunel should be entered into this league. The Brunel 3rd's are

now in Division 4 after starting in Division 7 of the 'Wembley and

Harrow league' and continue to make progress after I entered them into

the league 3 years ago.

. I also worked as a carpenter for over 2 years after I finished

university as I found an interest for creative thinking by building and

designing furniture. This gave me skills to work for long periods of

time on my feet and under pressure balancing demands of a number of

customer needs in timed conditions

. After completing my degree I worked part time as a bartender at Mokoko

cocktail bar in St. Albans from 2012 - 1014 - Mokoko was voted UK's best

cocktail bar in 2013 and best spirits bar 2012. Teamwork is a necessity

needing good organisation in a busy high quality bar keeping a high

standard of work maintaining attention to detail throughout every task.

Designed own cocktail "Just Like Me" - became a best seller on the menu

and still included on the menu to this day.

. Mokoko cocktail bar owners also owned a retail boutique shop in St.

Albans named 'Tomoka' where I was asked to work at weekends. This

required me to learn detailed knowledge in a short period of time about

a number of high quality whiskeys, rums, gins and other spirits to sell.

. On my second visit to Australia I worked for an advanced forester

service in 'Douglas Daly region' in the Northern Territory individually

planting over 100,000 trees in a four month period. This often required

levels of motivation and perseverance as in a small team of six people

spending months together on end we had to find a way to complete our

given targets and finish planting the trees before the season was over

Education

Brunel University - 2008/9 - 2011:

Combined business and marketing with multiple aspects of sports including

management, sporting roles and crossing these aspects over where possible.

High merit achieved in final year dissertation on "What impacts do the

marketing of unhealthy food such as 'McDonalds' have on worldwide sporting

events?"

Beaumont School, St. Albans - 2002- 2008/9

Bachelor of Science

Business Studies & sport science: 2:1

gcse's:

2 (a*), 3 (a), 5 (b), 2(c)

AS-levels:

History: C

Financial studies: B

A-Levels:

Business: A

Geography: B

Physical education: B

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