Electrical Engineer Customer Service

W. Spencer Porter **** Ballantine Dr, Summerville, SC 29485 804-***-****

*.*******.******@*****.***

SUMMARY

Electrical Engineer, Design Engineer, Project/Process Manager, Testing

Engineer, Quality and Training. Technical expertise and experience in

Physical Security Systems, Hardware and Software Testing, Quality

Assurance, Requirements Analysis and tracking. Excellent at managing log-

term relationships with customers and end-users. Technical writing and

procedure development. Core competencies include:

. Engineering system design independently and as a part of design team

. Design of Access Control Systems, Intrusion Detection Systems, and

Fuel Handling Systems

. Author test procedures to assure systems meet contractual requirements

. Perform Manufacturing Quality Control, Conduct Testing of systems both

internally and as part of customer acceptance

. Strong oral, written and interpersonal communication skills

. Extensive writing and teaching skills with over 14 years experience

. Accomplished presenter in English and Russian (fluent in Russian)

. Expert in developing and implementing curriculum, training sessions

and events

. Secret Clearance

BAE Systems Integrated Solutions & Services - North Charleston, SC

Electrical Engineer II (AFHE Design and Testing) 9/2014 to Present

. Recruited into the Fuel Handling Systems (AFHE) group for

Engineering/Testing/Design expertise

. Designed multiple fuel handling systems for large DoD Fuel Farms at

DoD facilities (CONUS and OCONUS) as part of a design team

. Responsible for developing and streamlining AFHE testing practices,

documentation, and configuration management; maintaining consistent

documentation to match changing software developments

. Troubleshooting of AFHE software and hardware issues both in

laboratory settings and at customer sites

BAE Systems Integrated Solutions & Services - North Charleston, SC

Electrical Engineer II (Testing) 9/20012 to 9/2014

As a Security Systems Design / Integration / Testing Engineer I develop and

design security systems for DOD customers worldwide. Responsibilities

include;

. Development of Test Procedures, onsite conducting of testing with DoD

representatives to verify all aspects of system performance (AIE-II,

Automated Installation Entry)

. Plan and troubleshoot manufacturing processes to assure quality,

respond to change requests, and meet customer expectations

. Recipient of Outstanding Achievement Award for "extraordinary

performance and outstanding contribution to the AIE program"

. Recipient of Ally Award for "Outstanding contributions to Fort Bragg

AIE Performance Validation Testing"

BAE Systems Integrated Solutions & Services - North Charleston, SC

Electrical Engineer I (Security Systems Design) 10/2008 to 9/2012

. Performed many duties as Subject Matter Expert (SME) in Video

Surveillance Systems, Intrusion Detection Systems, Access Control

Systems, and related software and hardware.

. Interviews with DOD customers to determine security needs

. Survey of military installations for design development

. System design in Autocad

. Leading design reviews with fellow engineers and DoD customers

. Proposal development

. Project management duties including scheduling, budgets, procurement,

design reviews

Action Tech Technical & Construction Services - Yorktown, VA

Project Coordinator, 3/2008 to 5/2008

As a temporary contractor for Dominion's Yorktown Electric Power Station, I

was responsible for supervising and coordinating construction crews on

several projects. Responsibilities included:

. Assessed drawings and technical date to close out plant projects

(Configuration Management)

. Liased with Engineers from various departments to complete projects

. Efficient, productive people and project management

. Responsible for environmental compliance as well as overall safety and

security

. Successful coordination with contractors on other plant projects

. Successful completion of assigned projects and contract

Tabernacle Church of Norfolk - Norfolk, VA & Ukraine

Director of Ukrainian Church Development, 1994-2007

. Worked in teams that started new evangelical churches in Kiev, Ukraine

and Sevastopol, Ukraine

. Raised funds to cover own and subordinate's salaries and expenses

. Built financial (donor) relationships with over 5 churches and 200

individuals

. Learned Russian language to fluency (Russian is a category 4 language;

only east Asian languages are more difficult to learn)

. Spoke weekly to large audiences, often exceeding 200 in the Russian

language

. Trained Ukrainian lay leaders and pastors in homiletics (public

speaking), leadership

. Successful event planning and development of international conferences

. By invitation of a national denomination, lead weekly pastoral

meetings for 20+ Ukrainian pastors in Kiev for 2 years

. Consulted to several Christian agencies to improve organizational

effectiveness resolve internal conflicts

American GFM Corporation - Chesapeake, VA

Field Service Electrical Engineer, 1992-1994

. Oversaw the construction of precision heavy machinery from drawings,

coordinating construction with Mechanical and Electrical Engineering

departments

. Superior Customer relations skills led to altering job

responsibilities towards sales and sales support

. Responsible for directing the installation and operational efficiency

of CNC equipment in the field

. Managed key customer relationships with outstanding results measured

in customer satisfaction

EDUCATION & CERTIFICATIONS

BS, Electrical Engineering, Old Dominion University, Norfolk, VA.

Software House / American Dynamics certification as for C-Cure 9000

Software and Hardware

Recipient of BAE Systems' Outstanding Achievement Award for "Extraordinary

Performance and Outstanding Contribution to the AIE Program"

Graduate Certificate, Theology, Denver Biblical Seminary, Denver, CO. 1

year additional graduate studies at this institution in Theology, Public

Speaking, and Organizational Leadership.

Over 6 months training in Sandler Selling Systems

PERSONAL INTERESTS

Customer Service in almost any context; I just enjoy helping people .

Motivational Speaking & Mentoring . Russian language and culture Physical

Security Systems . Testing and Quality Assurance Project Management .

Engineering Sales Strong Interest in a developing customer-service

orientation in any organization

Contact this candidate