Engineering Customer Service
Resume:
Cheryl Anne D’souza
Nepean, Ontario, K2E 5R8
Cell: 613-***-**** E-mail: **********@*****.***
Objective:
To obtain a challenging position in an organization where my education and skills can be maximized.
Education:
Masters of Applied Science, Biomedical Engineering
January 2012 – Present
Carleton University, Ottawa, ON.
Bachelor of Engineering, Biomedical and Electrical Engineering
September 2008 – June 2011
Carleton University, Ottawa, ON.
Ontario High School Diploma
September 2004 – June 2008
Ontario Scholar
Loyola Catholic Secondary School Mississauga, ON.
Skills, Abilities/Experience and Accomplishments:
Systems Engineering Experience/Skills
Participated in the requirements elicitation process and prepares requirements documents and
specifications.
Defined and documented system interfaces.
Developed system designs and conducts analyses with support from the lead system engineer
and other senior engineers.
Prepared integration test plans, test procedures and test reports in accordance with company
and customer standards.
Performed System Integration Testing, records results and conducts analyses of test data.
Identified defects, resolving and verifying issues.
Testing Engineering Experience/ Skills
Excellent analytical skills used in development of requirements analysis and design review.
Exceptional knowledge on development of test cases that validate system and software level
requirements and inputted them into DOORs.
Excellent ability to execute test cases in a lab environment.
Excellent working experience in development, analysis, and implementation of problem
reports in ClearQuest.
Experience in participating in Integrated Product Teams.
Analyzed for schedule development, progress, and risks.
Maintained and improved lab scripts.
Biomedical and Electrical Engineering Experience/ Skills
Exceptional analytical and observational skills in the lab, which was recognized by
professors and supervisors for accuracy, attention to detail and good lab practices.
Excellent understanding of scientific theories and their application to real world technologies.
Effectively mastered electrical engineering skills such as circuit design, implementation and
testing with a high interest in applications within the realm of healthcare.
Cheryl Anne D’souza Page 2 of 4
Excellent experience with circuit simulation software, complex programmable logic device
applications and Programmable Logic Arrays.
Essential knowledge of system simulation, modeling and electronic implementation.
Project Management and Leadership Skills
Took on an active role as the president of H.O.P.E. Club at Loyola Catholic Secondary
School.
Headed a team working on a term research project for the course CCDP 2100, resulting in
excellent research and good final grades for all team-graded aspects of the project.
Worked with a team of two on Reverse Engineering and Redesign project for the course
ECOR 1010
Worked with a team consisting of three members under the supervision of Prof. Gabriel
Wainer as part of the requirements of the course SYSC 4917. This project aims to determine
and run programs on multiple cores of the Cellular Broadband Engine.
Experienced in applying acquired knowledge through research on artificial pancreas, the
connection between ATP (Adenosine TriPhosphate) and PTSD (Post Traumatic Stress
Disorder), tissue engineering of the kidney and as part of the course requirements of MAAE
4907
Currently working with a team consisting of three departments – software, systems and test
in order to develop the Maritime Helicopter Project for the Canadian National Defense.
Programming and Technical Skills
Exceptional working knowledge of the computer language C++, with excellent experience in
object oriented programming with a keen interest in simulation of real life models.
Knowledge of assembly programming
Good knowledge of HTML with good experience using HTML editors such as
Dreamweaver.
Good working experience and knowledge of engineering programs such as IntelliCAD,
MATLAB, Pro/ENGINEER
Good working experience and knowledge of DOORS, ClearQuest and ClearCase.
Great experience in simulating complex systems using MATLAB, Maple and eclipse for its
mathematical and modeling purposes.
Experience in acquiring and managing experimental data
Proficient in analyzing data using statistics and presenting the results graphically or in the
form of written reports.
Excellent ability to learn new programs in a rapid and efficient manner.
Excellent knowledge of office utilities such as Microsoft Office
Communication Skills
Proficient understanding of technical language and concepts used in the industry, which are
demonstrated in my technical reports.
Fluent in English and Konkani with some oral understanding of Hindi, and Kannada.
Experience in writing engineering proposals, technical memos, progress reports and reports
of findings.
Cheryl Anne D’souza Page 3 of 4
Work Experience
November 2013 – Present
Systems Engineer
General Dynamics Canada
Ottawa, ON.
Assisted in the development and documentation of products;
Analyzed software requirements, and the documentation of the requirements within a
software requirements specification;
Implementation and tested software;
Verified traceability to allocated system-level requirements;
Providing technical support to the test and integration team in the integration, testing, and
qualification of software;
Wrote test procedures including configuration descriptions and expected outcomes, in
accordance with the design documents.
Executed formal and informal test procedures, gathered appropriate measures/data and
documented results.
Performed initial investigations to clarify problem components for further analysis.
Wrote defect and test reports for review by senior integration and systems engineers, to
demonstrate progress and communicate as required.
Assisted in SOI audits for proof of compliance.
September 2012 – Present
Tutor
Capital Tutor Inc.
Ottawa, ON.
MATH 1332: Calculus for Life Sciences II
ELEC 2501: Circuits and Signals
MATH 1104: Linear Algebra for Engineering or Science
January 2012 – December 2013
Teaching Assistant
Carleton University
Ottawa, ON.
ECOR 1606: Problem Solving and Computers (Fall 2012)
o Supervised students during midterm and lab exams
o Graded assignments
o Helped students understand, apply concepts and program in C and Raptor
ECOR 2606: Numerical Methods (Winter 2012, Winter 2013)
o Supervised students during midterm, lab exams and final exam
o Graded assignments and midterms
o Helped students understand, apply concepts and program in Matlab
September 2007 – June 2008
Customer Service Representative
City of Mississauga - Hershey Centre (SMG Canada)
Mississauga, ON.
Directed participants and viewers to get access to the correct venu e.
Assisted in the food and beverage department at the cash counter.
Responsible for inventory management in the food and beverage department.
Worked in different areas efficiently and was able to adapt to people from various
backgrounds.
Cheryl Anne D’souza Page 4 of 4
Extra-Curricular Activities
President of HOPE –Helping Other People Everyday 2007- 2008
Member of HOPE –Helping Other People Everyday 2004- 2008
Student representative for grade 12 2007- 2008
Air Cadets – Black Forest Squadron – Rank: Flight Corporal 2005- 2008
Member of IEEE – Institute of Electrical & Electronics Engineering 2008-Present
Member of EMBS – Engineering Medicine & Biology Society 2008-Present
Co-Chair of Carleton University Engineering Medicine & Biology Society 2012-2013
Volunteer Experience
Senior citizen’s home – Specialty Care Mississauga Road 2005- 2006
Math Tutor for grade 9-12 students 2005- 2008
Awards
Air Cadets – ITAC (Introduction to Aviation Course) – Top flight awards 2006
Computers Award, Loyola Catholic Secondary School Grade 10
Community service award – X-awards, Loyola Catholic Secondary School 2007-2008
HOPE (Helping Other People Everyday), most dedicated member 2007-2008
Mother Theresa Award, Loyola Catholic Secondary School 2007-2008
Hazel McCallion Award, Loyola Catholic Secondary School 2007-2008
Departmental Scholarship, Carleton University 2012-Present
MITACS Accelerate Grant 2013
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