Customer Service Representative
Resume:
MONICA AGIRRE
*********@*****.***
OBJECTIVE
THE OPPORTUNITY TO JOIN A GROWING ORGANIZATION THAT HAS NEED FOR SOMEONE WITH STRONG COMMUNICATIONAL SKILLS AS
WELL AS BEING HIGHLY MOTIVATED AND PUNCTUAL.
SKILLS
• PROFICIENT IN MICROSOFT OFFICE
• TYPE 55 WPM
• WORKS WELL WITH OTHERS
• PUNCTUAL
• MEETS DEADLINES
• ABILITY TO MAKE DECISIONS AND SOLVE PROBLEMS
• ABILITY TO OBTAIN AND PROCESS INFORMATION
• ABILITY TO PLAN, ORGANIZE, AND PRIORITIZE WORK
EDUCATION
2009 - 2013 SAM RAYBURN HIGHSCHOOL
HIGH SCHOOL DIPLOMA
WORK EXPERIENCE
06/2014 - CURRENT GOLDRUSH EZKEYS CAR DEALERSHIP
APPOINTMENT SETTER- I ANSWER ALL INCOMING CALLS AND ASSIST CUSTOMERS WITH THEIR QUESTIONS AND PAYMENTS. I ALSO
EMAIL CLIENTS MESSAGES TO MY ASSOCIATES, AS WELL AS SCHEDULE THEIR APPOINTMENTS. I CONTACT SALES LEADS THROUGH A
GENERATED LIST ON CUSTOMERS INTERESTED IN A VEHICLE AND PERSUADE THEM TO SCHEDULE AN APPOINTMENT TO COME IN.
12/2014- 02/2015 LIBERTY TAX SERVICE
CERTIFIED TAX PREPARER- I PREPARED OUR CLIENTS RETURNS, ANSWER ALL INCOMING CALLS AS WELL AS MARKET IN OUR AREA.
02/2013 - 12/2013 GABBY'S BBQ
DRIVE THRU HOSTESS/WAITRESS- AT GABBYS BBQ I WORKED MULTIPLE POSITIONS MY DUTIES INCLUDED GREETING THE
CUSTOMERS,RECEIVE AND PROCESS PAYMENTS FOR THE ORDERS, AS WELL AS CARRY FOOD OUT TO CUSTOMERS AND PREPARE TO GO
ORDERS.
10/2012 - 12/2012 ARNOLD & ITKIN LAW FIRM
FILING ASSISTANT- CREATE AND PULL FILES REQUESTED BY THE LAWYERS AS WELL AS ORGANIZE AND SEPARATE ALL OF THE
CLIENTS FILES.
06/2012 - 12/2012 FARMERS INSURANCE GROUP
CUSTOMER SERVICE REPRESENTATIVE- MY DUTY WAS TO GREET CUSTOMERS AS THEY WALK IN AS WELL AS WRITE DOWN ALL THEIR
INFORMATION. WITH THEIR INFORMATION I WOULD GENERATE A QUOTE AND HAND IT OVER TO MY BOSS. WHEN WE RECEIVE NEW
CLIENTS I WOULD PLACE ALL OF THEIR INFORMATION INTO A FILE AND PLACE IT INTO OUR FILING CABINETS. I WOULD ALSO ANSWER
ALL INCOMING CALLS AND MAKE TELEMARKETING TO THE LOCALS IN OUR AREA.
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