Sales Service

D ***, Eisha Loreals, Kauser Baug Road,

AYESHA JABEEN

Kondhwa, Pune – 411024

Email: *************@*****.***

Mobile: +91-996*******

Career Objective

To take a challenging post for understanding business change needs, assessing the impact of

those changes, capturing, analyzing and documenting requirements and then supporting the

communication and delivery of those requirements with relevant parties.

Personal Summary

2.7 Years of experience in CRM, OM, Sales force and SSL Certificates in a B2B

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environment.

Experience in handling customers Issues and request as per business needs.

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Extensive experience of analyzing current and potential business processes to identify

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clear opportunities for improvement.

Experience of validating large sets of data and of using information capture techniques.

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Comprehensive problem solving abilities, and Ability to grasp things quickly.

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Responsible for performing business research designed to improve business processes

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and contribute to cost savings and more efficiency.

Well-versed with business process like Shipment Verification, Customer Data

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Governance, Customer Data Integrity and Order Management.

Career History

Company Name : Akamai Technologies, Inc.

Duration : May 2014 to November 2014

Designation : Consultant Analyst

Domain : SSL Renewals, Networking

Role : Renewal of SSL cert., Updating Sales-force

information in CPS

Company Name : Oracle India Pvt. Ltd.

Duration : January 2012 to February 2014

Designation : CDI Analyst

Domain : CRM, OM

Role : Processing client request and issues which includes

Order Management, Shipment verification and working

on different projects.

Key Skills & Competencies

• Excellent verbal and written communication skills

• Ability to multi-task and work to tight deadlines

• Excellent analytical, problem-solving and decision-making skills; interpersonal

and negotiation skills

Documenting of detailed business requirements and business flows for

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development projects

Good knowledge in CRM, OM, SSL Certificates and Sales force.

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Identifying deficiencies in business systems.

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Navigating through organizational hierarchies.

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Well versed with MS office (Excel, Word and PowerPoint).

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Solid Presentation, collaboration, facilitation, and negotiation skills.

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Delivering credit decision within agreed TAT.

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Achievements

YAR award winner for two times (recognition award) in Oracle.

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Certificate of Academic Excellence in AMU 2010-2011.

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Got Selected for Joint Secretary of Sir Syed Society for Educational Upliftment.

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Got Selected for Add Show & Social Service Society won prices.

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Duties & Responsibilities

• Updating & Renewing the SSL Certificates of customers.

• Share domain/Industry knowledge with team to execute projects efficiently.

• Developing a clear understanding of existing business functions and processes.

• Collect and synthesize data, review current business processes, understand end-user needs in

consultation with stakeholders and explain implications of choices to all involved.

• Support additional duties as necessary in high volume as required by business.

• Work closely with Subject Matter Experts (SMEs) to help create Project Requirement

Documents (PRDs), Specification Document and use cases.

• Good experience in participating corporate social responsibilities.

SPOC for maintaining the team activities.

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Maintaining Daily Quality Record. Clarifying doubts of the team.

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Respond to clients incidents or service requests through calls mails or office communicator.

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• Delivering quality and productivity for each tasks.

• SPOC for ISO and QA activities.

• Maintain and update project status dashboard system, resource tracking systems.

• Co-ordination for Resource activities.

Academic Qualification

Bachelor of Arts : Aligarh Muslim University,

2011

Communicative English Aligarh, India

Personal Details

Father Name : Mohammad Shahid

: 9th Dec 1988

DOB & Age

Gender : Female

Nationality : Indian

Languages Known : English, Hindi, Urdu,

Declaration

I hereby declare that the above-furnished information is true to the best of my

knowledge and belief.

Ayesha Jabeen

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