Customer Service High School

BRADFORD SMOOT

*** *. ** ** *** *, Milwaukee, WI 53213 • C: 414-***-**** • *********@*******.***

PROFESSIONAL SUMMARY High-energy Manager successful in building and motivating dynamic teams. Cultivates a organizational culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive organizational growth. CORE QUALIFICATIONS Operations management Staff development Inventory control Supervision and training Calm under pressure Staff training Supervision and training Skilled negotiator Sound judgment Complex problem solving

SKILLS

Interviewing Employee coaching Records maintenance Training programs development Statistical reporting

WORK HISTORY

Filing and data archiving Business correspondence Team building

Platoon Sergeant/ Operations United States Army - FT. Drum, NY

12/2012 - 03/2015 Served as the Human Resources Platoon Sergeant for the S1 2d Brigade Combat Team, 10th Mountain Division (Light Infantry); which is responsible for administrative support of 2098 personnel; manages, processes, reviews, and coordinates admin task pertaining to personnel accountability, strength management, and actions; accountable for equipment valued at $500,000; responsible for training, moral, actions and welfare of personnel. Chosen to be staff platoon sergeant for 20 Soldiers; continued self improvement in role with greater responsibility. Compiled data for retirement packets, AAM's, ARCOM's and MSM's. Task oriented and detail minded; completing all assignments while staying focused to make sound and inventive decisions. Processed thirty six confidential personnel action packets with one hundred percent timeliness manor while maintaining chain of custody. Created and maintained a physical training plan that built both physical and mental toughness for Soldiers. Coordinated and administered testing in a controlled and conducive environment for incoming personnel. Conducted SGLI and DD 214 training classes. Always maintaining a professional enthusiasm for responsibilities orally communicating and customer service. The first non commissioned officer to attend and pass the promotion board; setting an example for peers and subordinates. Demonstrated devotion and care of Soldiers by making Soldier issues a priority through counseling and mentorship. Ensured all personnel understood what was required for the simplest task to the most complex. Trained and tested personnel to be leaders; enforced high level of knowledge, competence leadership and a sense of pride. Various experiences of adapting quickly to new working environment in order to become successful. Currently the 2BCT 10TH Mountain Division Master Driver. Responsible for classroom, on/off road training and testing of personnel. Demand high standards for maintenance of military equipment and files. Focused on safety, personal accountability, and maintenance resulting in zero accidents. Responsible for developing plans fitting individual personnel to guarantee success. Movement/ Transportation NCOIC United States Army - FT. Drum

06/2013 - 10/2013 Served as a Movement and Transportation NCO for 2d Brigade Combat Team, 10th Mountain Division (Light Infantry) deployed as a Security Force Assistant Brigade (SFAB) servicing over 1,600 Soldiers in six Battalions; assisted in the confidential movement of personnel redeploying from Afghanistan, Operation Enduring Freedom XIII-XIV; served as the lead liaison NCO for Task Force Commando and an assistant Army liaison NCO for the Transit Center Manas, Kyrgyztahn; assisted with Emergency Leaves, Space-A personnel and redeploying personnel from Afghanistan returning to locations within the Continental United States and Outside of the Continental United States. Received accolades from the Transit Center of Manas SGM on his proficiency of his duties customer service, and true professionalism in caring for the transportation of the Army's Soldiers. Committed to ensuring that all Task Force's redeploying receive their transportation in a timely and excellent manner; resulted in 100% of Soldiers making their flights. Demonstrated excellent accountability, technical and tactical knowledge in the transportation field; resulted in well over 10,000 NATO Soldiers being re-deployed back to home stations. Outstanding and impeccable military bearing and appearance phenomenal mental and physical stamina; worked countless hours without any Soldiers missing transportation appointments or flights mentally and physical strong NCO; a truly irrepressible leader. Facilitated an environment that adjusted and assisted with Croatian, Mongolian, Georgian and other NATO Forces to ensure their safe return to their countries. Trained several senior NCOs on how to be an effective and efficient Theater Gateway NCO;

resulted in 100% of all re-deploying Soldiers reaching CONUS safely. Maintained accountability of classified and unclassified computer systems; resulted in zero spillage of classified material manifested over 5,000 NATO forces all while maintaining US Air Force safety standards; resulted in zero accidents. Safely re-deployed over 1,500 Soldiers of Task Force Commando back to Mainland. Operations NCOIC United States Army - Schweinfurt, Germany

10/2011 - 12/2012 Assigned as the Operations NCO in the Headquarters Platoon for a Forward Support Company assigned to the only Construction Effects Battalion forward deployed in support of USAREUR; responsible for the daily personnel status and personnel actions for the company; responsible for training, personal and professional development, health, welfare readiness and safety of Soldiers. Exhibited outstanding aptitude for operational and administrative work. Compiled data for ARCOM's and AAM's. Ensured successful integration and reception of 32 new personnel and family members. Continuously sought out by peers and superiors for technical expertise on personnel actions. Trained and tested personnel in a controlled and conducive environment on the administrative and functional aspects of operations, computers, personnel, and training sections which increased efficiency and productivity. Synchronized a myriad of administration, testing, logistics and training requirements to precision despite personnel shortages and rapid operational tempo of the company. Displayed exceptional organizational and customer service skills that were paramount to the company's success in managing success and personnel actions during field rotations. Always finding a balance when confronted with a multitude of task under stressful conditions. Team Leader United States Army - Schweinfurt, Germany

12/2008 - 10/2011 Assigned as the distribution platoon transporter (88M)Serves as a senior vehicle operator; oversees and assisted in operation of vehicles over varied terrain in support of garrison and combat operations; manages loading and unloading of personnel and equipment and protects cargo against damage. Performed vehicle self-recovery and field expedients to include towing. Assisted in training, testing and maintaining driver skills for drivers. Checked to ensure PMCS is completed by drivers while on missions and during command maintenance. Corrected or reports all vehicle deficiencies. Documents all operational actions and coordinates with dispatcher to maintain efficiency and readiness. Performs daily PMCS and identifies equipment failures. Performs and records minor maintenance actions. Complied with all safety regulations and procedures. Ensures proper vehicle loading and care. Team Leader KMART - SEARS HOLDINGS COMPANY - Detroit, MI

12/2007 - 12/2008 Detroit, M I Loss Prevention Agent 30hrs/wk Responsible for detecting, reporting and resolving matters in the area of safety, inventory shortage, cash handling and theft, and for providing customer service as per Company standards. Conduct surveillance with PTZ camera system to detect and apprehend shoplifters. Conduct routine inspections of the facility to maintain physical security and protection of assets. Monitored closed circuit television systems and worked as part of a team to apprehend suspects, take statements, write detailed reports to formally charge suspects. Appearing in court and testifying in the companies behalf. Enforced company standards as they relate to security and safety procedures. Participate in the training of new hire associates in matters of loss prevention. Conduct daily, weekly and monthly store audits. Conduct safety inspections and communicate hazards to key holder on duty. Ensure physical security by controlling access of associates and visitors. Detroit, M I Team Leader (88M10) Serves as a senior vehicle operator; oversees and assists in operation of vehicles over varied terrain in support of garrison and combat operations; manages loading and unloading of personnel and equipment and protects cargo against damage; performs vehicle self-recovery and field expedients to include towing; assists in training and maintaining driver skills for drivers; checks to ensure PMCS is completed by drivers while on missions and during command maintenance; corrects or reports all vehicle deficiencies. Documents all operational actions and coordinates with dispatcher to maintain efficiency and readiness. Performs daily PMCS and identifies equipment failures. Performs and records minor maintenance actions. Complies with all safety regulations and procedures. Ensures proper vehicle loading and care. Assigned as the lead Operations NCO in the Headquarters Platoon for a Forward Support Company (FSC) assigned to the only Construction Effects Battalion in Europe. Responsible for the daily personnel status and personnel actions for the company; responsible for training, personal and professional development, heath, welfare, readiness and safety of twelve Soldiers; responsible for the serviceability and accountability of government property valued in excess of $397,000.

EDUCATION High School Diploma: General Southfield High School -

1997 1997 High School Diploma: General Southfield High School - Southfield, VA, USA Criminal Justice Criminal Justice Columbia Southern University -

Columbia Southern University I am currently attending Columbia Southern enrolled in the Criminal Justice program. I am currently in my Junior year. Public Relations Hampton University - Hampton University - Hampton, VA, USA

ACCOMPLISHMENTS Army Accommodation Medal (ARCOM), Army Achievement Medal (AAM), Meritorious Unit Commendation (MUC),Army Good Conduct Medal (AGCM), National Defense Service Medal (NDSM), Afghanistan Campaign Medal (ACM-CS), Global War On Terrorism Expeditionary Medal (GWTEM), Global War On Terrorism Medal (GWTSM), Non-Commissioned Officer Professional Development Ribbon (NOPDR), Army Service Ribbon (ASR). Over Sea's Ribbon (OSR), Nato Medal (NATOMDL).

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