Customer Service Manager
Resume:
RUSSELL PERLMUTTER
Brooklyn, NY 11235
********@***.***
Summary of Qualifications
Motivated, creative thinker and problem solver
Experienced multitasker in handling of all client issues
Ability to apply my skillset to the corporate and private areas
Professional Experience
Nagila Development, Jamaica, NY September 2006- January 2015
Property Manager/ Contractor Licensee
. Handled all aspects of real estate development and management section
8 and LINC programs interviewed all prospective tenants.
. Responsible for obtaining D.O.B. certifications for new construction
sites.
. Managed a team of 11 employees consisting of contractors, architects
and agents and supers
. Handled all tenants problems as well as collected rents, and repairs
. Resolved all issues with the housing development corp. of N.Y and all
landlord tenant issues in all five boroughs
. Met with tenant boards to negotiate all matters of concern to tenants
. Responsible for repair work at all sites. Managed over 500 units
St. Johns Episcopal Hospital, Far Rockaway, NY July 1995- September
2006
Patient Advocate/ Liaison
. Provided leadership and gained the confidence of the local community.
. Handled all aspects of patient/ resident issues regarding insurance
paperwork, DNR and legal documentation matters.
. Provided education courses to nurses and ancillary staff in
sensitivity training.
. Led several communication workshops and customer service training
seminars.
. Assisted individuals in placement into various adult and nursing
homes.
. Trained social work staff regarding the specific requirements of the
Orthodox Jewish community.
ENMS Corporation, Forest Hills, NY June 1992- June 1995
Assistant Manager- Franchising
. Researched new demographic locations for future restaurants.
. Handled potential franchisee financial information.
. Handled all mass mailings to potential franchisees.
Education
University of Phoenix, Phoenix, AZ June 2006
Master of Science in Business Administration
City University of New York Queens College, New York, NY June 1992
Bachelor of Arts Degree in Economics
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