Management Manager

DIMITRI LUKINSKI

**-**** ********** ***** ***********, Ontario L5M 5Z9

Tel: 905-***-**** Email: **********@****.***

Career Target: SYSTEM ADMINISTRATOR

M ulti-certified IT expert with extensive experience spearheading the design and implementatio n of network

systems and optimizing applications. Offers technical expertise across diverse servers, datab ases,

frameworks and platforms; delivering quality error-free results, on time and within budget. Combines in-

depth understanding of best practices in the complete software engineering lifecycle with proven ability to translate

client needs into tangible results. A proactive problem solver with exceptional analytical and critical thinking abilities to

identify root cause and resolve systems errors. Col laborative, solutions-focused team player who can effectively

function alone. Excels on high-pressure, time-sensitive projects.

AREAS OF EXPERTISE

System & Network Architecture Multi-Platform System Integration

Software Delivery & Packaging Performance Tuning & Optimization

Disaster Recovery Planning & Continuity Migration & Rollout Management

Security Strategies & Standards Help Desk Operations & On-site services

Infrastructure Monitoring Project Planning & Management

Cloud computing Software inventory and license control

Global networking and NetQoS IT Process Management

QUALIFICATIONS IN ACTION

DATACENTERS SUPPORT, PRODUCT AND PROJECT MANAGEMENT Feb 2011-Present

Konecranes Plc, Burlington, ON

Maintaining Datacenter and Server infrastructure capacity globally, including baselines and documentation;

monitoring and maintaining all servers in Region Americas (3 people team) and assisting other teams globally;

Coordinating and managing vendors on as needed basis; acting as level 2-3 Server Infrastructure support.

Managing monthly usage trends, upgrade/downgrade recommendations, decommissions and consolidations.

Following server Hardware lifecycles and maintenance schedules; Assisting with creating and developing C apacity

management processes and in line with ITIL standards, controlling cost and resources of global Server infrastructure.

Participating in CAB/RFC process; consulting on global project changes in accordance with infrastructure

requirements on SAN and Cloud resources, Server hardware, backups, I/O levels and network capacity, including SLAs

Supported products include Active Directory services, Windows 2003 -2012 servers, Linux/HPUX servers, VMWARE

Vsphere 5.5, System Center 2012 R2 (SCCM/CM, SCOM, VMM ), SQL 2008/2012 and Exchange Online as well as Cisco

routers, HP and Cisco switches, Cisco and Fortigate fire walls, Aruba and Cisco Wireless, Juniper VPN, Riverbed WAN

throttling.

Current and previous Projects (managed or participated as technical resou rce or both, while maintaining schedules

and decreasing Project costs) include:

Implementing Capacity management process, based of ITIL standards (Managing, Current)

SCCM/CM handover to another support team (Managing, Current)

Microsoft OneDrive rollout; BranchCache implementation; Office 365 rollout; (Participating, Current)

VmWare VSphere migration from 4.0 to 5.5; SAN migration to HP 3-PAR; (Participated, Success)

Windows 8 rollout; Internet clients management (SCCM/CM 201 2); (Participated, Success)

Server and Network infrastructure management (SCOM); (Participated, Success)

Insourcing vendor managed SCCM 2007 into CM 2012 and consecutive R2 upgrades; (Managed, Success)

*Global Windows File-services and DFS implementation together with data migration; (Participated, Success)

*Windows 7 rollout in Canada and South America; (Participated, Success)

*Started from fully supporting company’s offices in Canada, including server and network infrastructure as well as

end-user computers and mobile devices. Took over file-services migration project from the regional IT management and

migrated all country offices in liaison with all business units by reviewing existing configurations in place; designing new

security structures and promoting distributed file-system design. Upon successful completion, managed migrations in

South America together with requested designs, communications with local IT personnel and business managers; also

migrated a number of offices in the United States by requests from the Global IT management.

SYSTEMS ADMINISTRATOR / 3RD LEVEL IT SUPPORT Jun 2009-

Feb 2011

Outsource IT Computing Inc, Burlington, ON

Brought onboard by this IT Service Company, with corporate clients across Canada, to improve IT management

processes, perform needs analysis for high profile clients, and develop, design, upgrade and monitor WAN, LAN, and

VoIP systems, Files, Terminal, Remote access, Messaging and Database server solutions as well as spearheading

specialized Medical, Accounting and Law applications and solutions to improve services and maximize profits.

Presented compelling business cases and comprehensive solutions to clients to upgrade security standards and

methodologies across entire servers and client side infrastructure.

Participated in inter-company connectivity projects involving secure emails, load-balanced terminal solutions and

virtual workstations designed at sun-life end.

Designed entire offices with respect to power consumption, telephony and security solutions as well as server

rooms, end-user workstations and other office equipment.

Selected Contributions:

Took over high-profile client implementations, support and monitoring.

Spearheaded new client-server rollouts including Applications, Internet Services, VoIP, office equipment rollouts,

servers and network infrastructure upgrades and monitoring.

Built new e-mail systems, SharePoint servers, load balanced terminal servers, distributed file systems with layered

backups and structured security and remote backups system for over 3000 clients.

Led continuous backup systems for e-mail, system and database servers for various clients in industries including

the pharmaceutical area.

Architected a client-server workstation from grounds-up in Virtual environments such as VMWARE or Microsoft

Virtual Servers.

Monitored over 2000 client systems for viruses, patches, backups, connectivity and integrity.

Maintained and provided clients with Hosted Web, Email and Domain name services as well as Anti-SPAM and Email

relay services.

NETWORK ANALYST Jun 2006-May 2009

CHARTON HOBBS Inc., Mississauga, ON

Hired by this 300-employee marketing company to provide strategic, operational and tactical expertise for the firm’s IT

support. Span of contributions include selection of vendors and technologies to meet budget needs; helpdesk and IT

process implementations, network deployment, system integration, disaster recovery planning, and database

optimization.

Provided technical training and guidance to IT staff & users on the proper use, administration and installation of

company’s computer systems and services.

Selected Contributions:

Redesigned the company’s network and server systems to accommodate business needs as the company

underwent exponential growth, requiring new information technology solutions.

Instituted the helpdesk service to provide prompt IT support for 8 national company offices including off-business

hours support and high-priority support for the top managed in any remote location throughout North America and

Western Europe.

Designed, configured and maintained mixed Windows 2003-2008 domain environment / Exchange 2003-2007 e-mail

organization and blackberry server communications.

Designed WSS3 and SharePoint 2007-based Intranet serving four company divisions.

Provided High-Availability Remote Access system involving load-balanced Terminal servers and gateways,

VPN/SSTP and web-portals.

Distributed File System document libraries to remote company offices at high speeds and at the event of

connectivity loss via 24/7 synchronization schedules.

Doubled local client-server communication speeds to 2 GBits in company offices and increased servers to server

communications from 1 to 8 GBits, allowing for faster backups and database lookups in major locations, greatly

improving on report creation wait times.

Championed and implemented ITIL best practices for the service desk operations, addressing key metrics such as

system availability, incident management, problem resolution and configuration management.

Established and enforced risk management and compliance protocols and policies including ITIL and SMF to

protect the security and integrity of the company.

NETWORK ADMINISTRATOR Oct 2002–Jun 2006

WILTON INDUSTRIES, Etobicoke, ON

Recruited by this bake-ware distribution company, with locations across Canada & US, to handle the full the installation,

configuration, management and support of the organization’s Canadian local area network (LAN), wi de area network

(WAN), and Internet system.

Selected Contributions:

Upgraded existing ERP, EDI and WMS systems with newer versions.

Draws on in-depth knowledge of networking design and administration best practices to optimize the

performance, functionality and security of a multi-vendor environment; with success administering the following

actions:

- Server, Desktop, Laptop support.

- File and Print services

- Email communications including blackberry

- ERP and WMS database maintenance

- Remote connectivity

Deftly coordinated EDI communications with trading partners including Wal-Mart, Sears, HBC, Zellers, Home

Outfitters, Michaels, and Linens & Things while ensuring data integrity and compatibility.

TECHNICAL SKILLS

Windows Server 2003, 2008, 2012, Active Directory and Group Policies, DFS, IIS,

VMWARE vSphere and SAN / Cloud IaaS, Azure

Exchange (2007, 2010), SharePoint (2007, 2010); SQL (2008, 2012)

System Center SCCM, SCOM, SCVMM 2012

CISCO, JUNIPER, ARUBA, FORTIGATE wireless, firewalls, routing and switching, VLANs

HTTPS, FTP(S), DNS, SNMP, RDP, HTTP, Monitoring and Reporting Systems (Orion Network monitor)

EDUCATION & PROFESSIONAL DEVELOPMENT

ITIL CAPABILITY, OPERATIONAL SUPPORT AND ANALYSIS, Global Knowledge, Ottawa, ON, Mar 2015

MICROSOFT CLOUD CONFIGURATION AND DEPLOYMENT, Global Knowledge, Toronto, ON, Oct 2014

OPERATIONS MANAGEMENT (SCOM 2012), Global Knowledge, Toronto, ON, Jul 2014

VMWARE 5.1 DATACENTER MANAGEMENT, Global Knowledge, Toronto, ON, Nov 2013

PRINCE2 PROJECT MANAGEMENT FOUNDATIONS, Global Knowledge, Toronto, ON, Aug 2013

IT LEADERSHIP SKILLS, Global Knowledge, Toronto, ON, Dec 2012

CONFIGURATION MANAGER 2012 ADMINISTRATION, Global Knowledge, Toronto, ON, Aug 2012

SQL 2008 R2 IMPLEMENTATION AND DEVELOPMENT, Global Knowledge, Toronto, ON, Jul 2012

CONFIGURATION MANAGER 2012 DESIGN, Global Knowledge, Toronto, ON, Jul 2012

APPLICATIONS PACKAGING WITH ADMIN STUDIO 2010, FLEXERA training, Toronto, ON, Jun 2012

CONFIGURATION MANAGER (SCCM) 2007, Global Knowledge, Toronto, ON, Oct 2011

ITIL VERSION 3 FOUNDATIONS, Global Knowledge, Toronto, ON, Jul 2011

HDI SUPPORT TECHNICIAN, HDI training, Washington, DC, May 2011

UNIX AND LINUX ADMINISTRATION, Sheridan College, Oakville, ON, May 2011

SQL PROGRAMMING, Sheridan College, Oakville, ON, May 2009

XML PROGRAMMING, Sheridan College, Oakville, ON, Jan 2008

VISUAL BASIC, Sheridan College, Oakville, ON, Sep 2007

SCO UNIX ADMINISTRATION, Trios Corporate Training Center, Mississauga, ON, Jan. 2004

NETWORK ADMINISTRATION, Xintra Institute of Technology, Toronto ON, Jul. 2002

CERTIFICATIONS

PRINCE2 Project management foundations, ITIL ver. 3 Foundations, HDI Support Technician

VMWARE VCP 5.1 (Datacenter)

MSCE 2012 (Cloud) / MCSE 2008 (Enterprise) plus Exchange 2010 / MCSE 2003 (Messaging and Security)

MCP in SCCM 2012, SCCM 2007, SQL 2008, Hyper-V 2008, Windows 7, Exchange 2007, Sharepoint 2007

Certified Wireless Network Administrator (CWNA)

Cisco Certified Design Associate (CCDA), Network Associate (CCNA plus Wireless plus Security)

CompTIA Server+ / Security+ / Linux+ / I-Net+ / Network+ / A+

BACHELOR OF SCIENCE IN INFORMATION SYSTEMS MANAGEMENT

University of Toronto eval, Jul 2001

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