Customer Service Assistant

Briana M. Rowe

**** ********* ***. 317-***-****

Indianapolis, IN 46205 ***********@*****.***

OBJECTIVE

Graduated psychology student with exceptional ability to work with a wide variety of people seeking real-world experience working with

people.

EDUCATION

Indiana University Bloomington, IN May 2013

Bachelor of Arts

Major: Psychology; Minor: Spanish; Minor: Dance

EXPERIENCE

Angie’s List June 2014- present

Member Care Specialist/ Training Aide

• Maximize organizational skills while responsible for receiving incoming calls and email inquiries to provide quotations for new

business, renewals, or changes; as well as resolving problems in a professional manner

• Submits member feedback and reports via online Formstacks

• Create and maintain computer files for any needed follow-up action

• Utilize quick computer navigations and skills, as well as multi-tasking skills, while following operating procedures to provide

best customer service experience

o Involves daily utilization of software including Salesforce, Interaction Client, and RightNow Oracle.

• Implement training for new hires and employees to achieve meeting and maintaining daily work operations and requirements

Francesca’s Collections December 2013- June 2014

Key Holder- “Shift Manager”

• Establish partnership with boutique manager to recruit, train and develop new employees

• Protect security of cash, inventory, and other assets according to company guidelines and directives

• Motivate staff and lead by example

Indiana University Bloomington, IN August 2012- May 2013

Undergraduate Teaching Assistant

• Administered and proctored exams as well as grading assignments and exams in a timely fashion

• Held office hours weekly for students to ensure understanding of course material

• Created and implemented a lecture for college course in teaching assistant course

Spill Now August 2011- May 2013

Student Supporter

• Provided advice and feedback on nationwide peer support network for college students

• Assisted with crisis management by providing a safe and anonymous place for college students to discuss troubles

Head Start Bloomington, IN January 2013- April 2013

Teaching Aide

• Supervised fifteen 3-6 year olds during free-time to ensure the safety of the children

• Conducted recreational activities outdoors to give the children structured exercise

Milestone’s Clinical & Health Resources Bloomington, IN January 2012- August 2012

Intern

• Facilitated therapist in planning and leading two therapy sessions weekly with children aged 3-10 diagnosed with ODD, ADD,

ADHD, and anxiety disorders

Center for Language Technology and Instructional Enrichment Bloomington, IN August 2011- July 2013

Office Assistant

• Aided professors and students with computers and language technology

• Maintained laboratories to ensure successful usage by students

• Practiced technology skills with computers, printers, as well as converting media into alternative forms

Charlotte Russe Indianapolis, IN; Bloomington, IN May 2009- March 2013

Sales Associate

• Operate cash register and handling of customers money

• Introduce training to new employees on organization of company and usage of register software when needed

• Communicate with staff, management, and customers to ensure positive and successful work environment

ACTIVITIES

Indiana University Psychology Student Ambassador August 2012- May 2013

• Promoted education and research on psychological and brain sciences through community outreach efforts

Indiana University Union Board November 2010- May 2012

Assistant Director of International and Cultural Events Committee

Assistant Director of Spirit of IU Committee

• Collaborated with campus departments and student organizations to organize and program events that would further benefit the

Indiana University community

HONORS

CPR Certified September 2014

College of Arts and Sciences Dean’s List Spring Semester 2013

2012 Union Board Outstanding Committee Member Scholarship Recipient

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