Engineer Technical Support

Abdul Q. Syed

*** *********** **, **********, ***** 75081

Home: 972-***-****

Cell: 469-***-****

E-mail: ******@*******.***

Highly motivated professional with twenty (20) years of telecommunication

industry experience with solid technical background in LTE, UMTS, EUTRAN,

UTRAN, and GSM. Led several New Product Introduction optimization projects

for LTE, VOLTE, Small cells UTRAN, WCDMA, and GSM. Experience encompasses

end-to-end system verification, system engineering, systems integration,

software upgrades, feature validation, documentation reviews, performance

monitoring, building wireless networks, performing lab and field trials,

and providing KTs (Knowledge Transfer). Mainly focused on client services

to deliver prescriptive technology based solutions, highly focused on

quality and cost. Consistent high performer by coordinating with other

teams to ensure project success to its optimum capacity

AREAS OF EXPERTISE

. High level of expertise in Ericsson, Alcatel-Lucent, Nortel, Cisco

wireless infrastructure products 4G/3G, LTE, WCDMA, UMTS, UTRAN, MSC, MGW,

VOLTE, Small cells and DAS. Nodes included NodeB's, eNodeB, RNC, Evo BSC

8100 and 3G OSS/EMS

. High level of experience in Ericsson and Nortel OA&M platforms such as

Ericsson's OSS/BSS EMS systems.

. Strong knowledge of VoIP, TCP/IP, Ethernet, IGMP, OSPF, DHCP, VPNs,

IPsec, 802.1X and OSI protocols

. Strong knowledge of operating systems such as Solaris UNIX, AIX, Linux,

AMOS/Moshell and Windows.

Ericsson, Inc. Jan-2011 -

Jan 2015

Field Service Engineer V

Successfully completed several RAN Projects with multiple operators (AT&T,

Verizon, Sprint and Metro PCS, as Technical LTE Ran Integration Lead,

Worked on several LTE releases from (L11A to L14B).

. Completed integration, configuration and new features/regression

testing in Ericsson and customer labs.

. Completed integration, configuration new features/regression and drive

testing in several US markets for FOA/FFA.

. Installed, commissioned and Integrated RNC 3820/3810, RBS with

multiple operators (AT&T, T-Mobile, Verizon.

. Led team of engineers for creating TI, new feature testing and KPI

reporting, RF optimization, successfully completed all required

testing in designated time with 100% success rates.

. Carried out optimization activities in the network by monitoring KPIs

. Prepared documents, method of procedure for Integration/configuration

and New features for customer and internal groups used for deployment.

. Performed LTE/SAE Software Installation, Commissioning and Integration

of managed elements (ME) such as eNodeB, MME, S-GW/P-GW, into OM

network for various markets.

Goodman Networks / Alcatel-Lucent, Inc.

Aug-2005 - Dec 2010

Customer Support Engineer/Consultant

Designed, engineered, implemented, led and commissioned an End-to-End

solution for UMTS networks including WMS 9353, NTP, WMG 7540, ALU 7750 and

WCS 5060.

Performed IOT test as part of end-to-end solution requirement ensuring

required features activation during field deployment.

ABDUL Q. SYED ******@*******.***

PAGE TWO

Performed troubleshooting during End-to-End testing on protocol levels

(ATM, AAL5/AAL2, SCCP, RANAP, ALCAP, SS7) with other service providers

and vendors increasing potential revenues for customers.

Configured and performed troubleshooting procedures to enable Video-to-

video calls and SMS over UMTS enhancing network capabilities.

Commissioned, engineered and supported IP-Based Atrium 5060 used as a

Wireless Soft Switch Call Server, Wireless Media Gateway, Inter-Working

Function based on UMTS, GSM/EDGE, GMSC and UMA platform.

Trained, lectured and mentored on the configuration and commissioning

of Atrium 5060 to CTAC and Field Engineers in a Laboratory and Field

Environment increasing technical knowledge and awareness of various

departments.

Created a CLI script that would extract data from T-Mobile CIQ that

was used to provision MGCF SIP decreasing work schedule from 80-man

hours to 4 man-hours of work load, 1000% efficiency.

Kellogg Brown & Root Jan-2005 -

Jul-2005

Consultant

Responsible for the installation and maintenance of Windows XP platforms,

and different applications for 200+ users in Iraq. Image/Clone systems for

end users and new equipment. Also responsible for the installation and

maintenance of VoIP phone/internet system using Motorola Canopy system.

Alcatel-Lucent, Plano, Texas USA 2004

-2004

Software Engineer/Consultant

Supervised installation of SMS's and SCP's IN related products for SBC

SCP's Upgrade from 5500 platform to 6900 platform project from start to

completion including installation of Solaris 2.8 OS, jumpstart, flar

creates and other third party software, configuration & NetGuardian Server

Configuration.

Regional Support Engineer 2000

-2002

Agilent Technologies, Inc., Plano, Texas USA

Senior Technical Support/Integration Engineer

1998 -2000

Telecom Technologies Inc., Richardson, Texas, USA

Nortel Networks, Richardson, Texas, USA 1996

-1998

Member of Scientific Staff

Technical Support/Integration Engineer 1991

-1996

Telecom Technologies Inc., Richardson, Texas, USA

Educational Qualifications

Master of Software Engineering Southern Methodist

University, Dallas, Texas, USA

Courses completed:

Systems Engineering, Software Requirements, Design Analysis, Testing &

Quality Assurance, Software Generation & Maintenance, Project Planning &

Management.

Master of Business Administration TWU, Denton,

Texas USA

Bachelor of Pharmacy University of

Karachi, Pakistan

CERTIFICATIONS & TRAINING

. LTE Assessment (Ericsson)

. Global Operations and Quality Training.

WORK EXPERIENCE

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