Customer Service Manager

Ebonie Simmons

Dayton, OH *****

**************@*****.*** - 937-***-****

Private

Greeter, receptionist, Customer Service, mail room, filing, Case Management. The work that interest me is a fast pace position. Team work

Work Experience

Package Handler

Fed Ex Grounds - Vandalia, OH

February 2015 to Present

Responsibilities

Sort packages, preload to truck

Skills Used

Team Work, Multi-tasker, physical & mental strength

Case Manager

Sunlight Village Inc. - Dayton, OH

November 2013 to May 2014

Responsibilities, Greeter, Distribute mail, office assist with data entry, take message. Visits or web cam conference with mentoring youth in incarceration. Office duties, typing, filing, plan activities

Accomplishments

Helping someone accomplish a new start in life by providing information on Education and Job leads.

Skills Used

People skills, organization, customer service, helping others

Case Manager

Crown Personnel/ Job Family Services Youthworks Program - Dayton, OH

March 2013 to August 2013

Responsibilities

Conduct Orientation, Oversee several youth at work. Documentary Daily, office duties. Driving

Accomplishments

Experience supervising others. Keeping order with paperwork, conducting meetings

Skills Used

Customer Service skills, Supervisory, office duties.

Customer Service Representative

Advance America - Dayton, OH

February 2012 to November 2012

*Assisted clients with getting personal payday loans.

*Handled multi phone lines, and email messages/notifications.

*Handled cash payments and various financial credit reporting systems.

Youth Leader

New Beginning for Youth - Dayton, OH

September 2011 to February 2012

Responsibilities

Supervise youth, document hourly behavior, transport to home visits and all appointments.

Accomplishments

Loyalty to others, team player, responsible for others

Skills Used

Supervisory, following document orders, computer skills, organization

Operations Specialist /Tax Assistant

A.P.A. Public Research - Dayton, OH

2009 to 2011

*Scheduled appointments for clients to file tax preparations.

*Answered multi phone lines and assisted in all office functions.

*Filed, prepared, and maintained all office paperwork and documents.

Education

Psychology in Arts

University of Pheonix

2011 to 2013

Diploma

Trotwood Madison High School - Trotwood, OH

1997 to 2000

Skills

Supervising, Office Task,Driving,Customer Service,Computer Knowledge, handling muti-telephone lines

Certifications

CPR, First Aid

January 2012 to January 2015

Additional Information

Professional Skills:

• Excellent verbal and written communication skills.

• Customer Service and Teller certified.

• Strong accounting, finance, data entry, typing and computer skills.

• Strong ability to be flexible, and handle multiple projects at once.

• Detail-oriented, punctual, and dependable

Contact this candidate