Manager Technical Support
Resume:
Annalisa Follo
********.*****@*****.***
Skills Summary
More than 12 years of experience in systems analysis and programming; Proficient in all core modules of Microsoft Dynamics Great Plains and related applications. Extensive experience in ERP/CRM solutions planning, implementation and support. Solid background in project management/supervision, user and technical personnel training, procedural and technical documentation production; Experienced in all phases of System Development Life Cycle(SDLC) and Relational Database Programming.
Experience
Irolf Exports – Roma, Italy 09/14 to 04/15
Financial Systems Manager/ GP developer/ Reports Developer
* Manage all aspects of financial systems: process flow, reporting, task automation, customizations.
* Conversion from in house accounting system to GP multicurrency.
* Conversion of in house reporting system to SSRS, Crystal & BI360.
* Provide technical support to finance team users.
* Produce technical specs.
* Discovery, analysis and requirements gathering.
* Subsequent to conversion of pre-existing reports, designed and created additional ad-hoc reports using SSRS, Crystal, Report Writer, BI360.
* Manage SQL DBS tasks relevant to maintenance and troubleshooting of GP tasks.
Qpay, Inc. – Miami, FL(partial remote) 08/12 to 07/14
Financial Systems Manager/ GP developer
* Manage all aspects of financial systems: process flow, reporting, task automation, customizations.
* Write relevant technical documentation.
* Write relevant user manuals.
* Provide technical support to finance team users.
* Produce technical specs.
* Oversee all phases of GP upgrade and subsequent updates/maintenance.
* Manage relationship between Finance team, IT resources and temp consultants.
* Data migration from multiple sources into proprietary, in-house software.
* Discovery, analysis and requirements gathering.
* Manage and troubleshoot all tasks relevant to data integration: IM, Smart Connect, in house integration software.
* Produce ad-hoc reports using SSRS, Crystal, Report Writer, BI360.
* Manage SQL DBS tasks relevant to maintenance and troubleshooting of GP tasks.
* Design and partially code GP customizations with relevant technical and user manual specs.
Aplicor, Inc. – Boca Raton, FL (partial remote)
02/12 to 08/12
CRM/ERP Project Manager
* Oversee and plan all phases of software implementation.
* Write relevant technical documentation.
* Implement and configure CRM and ERP applications.
* Role based training.
* Software demo and sales.
* Oversee customer support related tasks.
* Provide 3rd tear customer support.
* Data migration from multiple sources into proprietary, in-house software.
* Discovery, analysis and requirements gathering.
* In charge of streamlining and improving current discovery, analysis and implementation methodologies.
RecoverCare,LLC – Louisville, KY (remote) 07/11 to 02/12
Senior GP Dynamics consultant
Responsibilities:
* Server and security configuration and maintenance.
* Gather and chart business requirements for implementations, customizations and upgrades.
* Data migration from multiple custom sources into GP 9.0, GP 10.0 with data scrub and optimization.
* Responsible for managing A/P, A/R, F/A and G/L functions.
* Implement, customize and support SSRS reports versions 2005-2008.
* Fixed assests module implementation, data scrub and data optimization.
* Dynamic integration among different custom source into GP 10.0 using IM, Scribe, xRM.
* Perform SQL administrator tasks for Great Plains Dynamics and related Microsoft applications.
* Compile training material, user manuals, and technical documentation.
* Role based training.
* Implement and support security in from Dynamics 9.0 to Dynamics 10.0, GP 10.0, GP 2010, SSRS, FRX and all relevant modules + third parties.
* Software, Hardware and Business best practices consulting.
* Citrix and relevant published apps maintenance.
* Terminal services and relevant published apps maintenance.
* Inventory data scrub, migration and dynamic integration for implementation of GP inventory module.
* GP configuration and troubleshooting versions GP 9.0 and 10.0
Solutions MBAF, llc – Miami, FL (remote)
09/09 – 07/11 09/09-07/2011
Solutions MBAF, llc – Miami, FL
09/09-07/2011
Senior GP Dynamics consultant
Responsibilities:
* Implement, customize and support SSRS reports (all versions).
* Gather and chart business requirements for implementations, customizations and upgrades.
* Data migration from multiple sources into GP 9.0, GP 10.0, GP 2010, AX.
* Responsible for managing A/P, A/R, F/A and G/L functions in all version of GP and AX.
* Supervise upgrade projects and data migration from Dynamics 9.0 to Dynamics 10.0, GP 10.0, GP 2010, AX; relevant third party software; FRX Forecaster 6.0 to 7.0 and Report Writer.
* Perform SQL administrator tasks for Great Plains Dynamics and related Microsoft applications.
* Serve as liaison between system users, finance managers and technical support group.
* Compile training material, user manuals, and technical documentation.
* Role based training.
* Gather and document user requirements to configure GP Dynamics 10.0 modules, in-house software and third party tools implementing all phases of System Development Life Cycle.
* Implement and support security in from Dynamics 9.0 to Dynamics 10.0, GP 10.0, GP 2010, AX, SSRS, FRX and all relevant modules + third parties.
* Implement, customize and support CRM.
* Implement, configure and customize Integration Manger (all versions) and SmartConnect (all versions).
* Software, Hardware and Business best practices consulting.
Senior GP Dynamics consultant
Responsibilities:
* Implement, customize and support SSRS reports (all versions).
* Gather and chart business requirements for implementations, customizations and upgrades.
* Data migration from multiple sources into GP 9.0, GP 10.0, GP 2010, AX.
* Responsible for managing A/P, A/R, F/A and G/L functions in all version of GP and AX.
* Supervise upgrade projects and data migration from Dynamics 9.0 to Dynamics 10.0, GP 10.0, GP 2010, AX; relevant third party software; FRX Forecaster 6.0 to 7.0 and Report Writer.
* Perform SQL administrator tasks for Great Plains Dynamics and related Microsoft applications.
* Serve as liaison between system users, finance managers and technical support group.
* Compile training material, user manuals, and technical documentation.
* Role based training.
* Gather and document user requirements to configure GP Dynamics 10.0 modules, in-house software and third party tools implementing all phases of System Development Life Cycle.
* Implement and support security in from Dynamics 9.0 to Dynamics 10.0, GP 10.0, GP 2010, AX, SSRS, FRX and all relevant modules + third parties.
* Implement, customize and support CRM.
* Implement, configure and customize Integration Manger (all versions) and SmartConnect (all versions).
* Software, Hardware and Business best practices consulting.
Farmers Insurance Group – Davie, FL
05/07-09/09
Manager Financial Systems & Processing – GP Dynamics Developer and Support
Current responsibilities:
* Currently working on data integration project between SAP and Great Plains 9.0; GL mapping and payroll data transfer automation.
* Create database programming and application interface to consolidate and report data located in out-of-service GP Dynamics databases (includes all GP versions from Jan 2000) implementing all phases of System Development Life Cycle.
* Supervise ongoing data/application stabilization project.
* Responsible for managing A/P, A/R, F/A and G/L functions.
* Supervise ongoing MS Dynamics 9.0 application centralization project.
* Supervise upgrade project and data migration from Dynamics 9.0 to Dynamics 10.0; relevant third party software; FRX Forecaster 6.0 to 7.0 and Report Writer.
* Develop and implement cost/time saving strategies at a system user and managerial level.
* Maintain and support FRx 6.0, Business Portal, Safe Pay, Integration Manager (all versions), Check printing and Payroll data transfer.
* Customize reports and dialogs using Report writer and Modifier, VB and inherent Dynamics tools.
* Install and Configure GP Dynamics upgrades, service packs and third party tools.
* Manage remote users through Terminal Server.
* Perform SQL administrator tasks for Great Plains Dynamics and related Microsoft applications.
* Write SQL scripts to produce ad-hoc reports, extract information, and facilitate integrations.
* Serve as liaison between system users, finance managers and technical support group.
* Train field system users.
* Train technical support group in applications install, basic usage, preventive maintenance and troubleshooting.
* Gather and document user requirements to configure GP Dynamics 9.0 modules, in-house software and third party tools implementing all phases of System Development Life Cycle.
* Implement user security and auditing.
* Create technical and user manuals/documentation.
Phh First Fleet - Fort Lauderdale, FL
7/05-4/07
Senior Programmer Analyst – GP Dynamics Developer and Support
* Responsible for implementation, upgrades, training and support services for Microsoft Great Plains versions 7.0/8.0/9.0, FRX Forecaster 6.0, Report Writer, Crystal solutions
* Responsible for managing A/P, A/R, F/A and G/L functions.
* Responsible for implementing and managing GP Dynamics 9.0 application and reports customization.
* Served as liaison between system users and technical support group.
* Trained field system users.
* Created invoice-reconciliation program to bridge between GP Dynamics 8.0 application and pre-existing in-house accounting module using C#. The application was subsequently upgraded to work with Dynamics 9.0.
* Designed and supervised programming of in-house billing software; adopted C# and to extract and combine data from MsSQL database and Oracle database.
* Designed and implemented reporting application to translate GP Dynamics data into Crystal Reports; adopted a combination of C# and VB.Net to extract data from MsSQL database.
CCG Systems, Inc. (Fleet management software) - Norfolk, VA
8/02-6/05
Software Engineer
* Designed and implemented Print stand-alone application for Reservation Module using C++ following and implementing all phases of System Development Life Cycle.
* Wrote computer system procedure specifications and user manuals.
* Designed and implemented: Mass Update Utility. Intuitive/user friendly utility used to perform multiple concurrent updates and/or entries. The utility includes a full review process provided with print capability and captures a full audit trail. C# and SQL to design software system; interfaced with MSSQL and Oracle DBS
* Developed and maintained Print module using HTML to complement application written in C++.
* Maintained and enhanced Service Center: application developed in ASP for easy access and printing of DB records/general information retrieval.
* Maintained and enhanced Calendar application for reservation of vehicles/equipment and scheduling purposes: application developed in ASP
* Part of a two person team responsible for the development and maintenance of FASTER Motor Pool Module: a reservation module for daily, weekly and annual rentals of vehicles and equipment. Utilized C++, HTML, and SQL to design/maintain software application.
other Relevant consulting experience
* Completed full life-cycle development of Order Entry system for European manufacturing company: Order Entry, Shipping and Inventory modules integrating it with the ERP package Solomon IV.
* Wrote reports for various financial and inventory management packages. Good amount of experience in Solomon’s Report Writer (versions 5.5 to 7).
* Developed custom software solutions for clients needing to interface Microsoft Solomon 6.5 with pre-existing reporting tools and in-house software.
* Developed custom software solutions for clients using Visual Basic and Solomon IV mid-level.
* Installed Microsoft Dynamics SL (Solomon 6.5 and 7.0).
* Upgraded from SL 5.5 and SL 6.5 to SL 7.0 .
Proficiency
Programming Languages
C#, Visual Basic .Net, Visual Basic, ASP .Net
Operating Systems
Microsoft Windows NT Line, Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008, MS-DOS
Office applications
Excel, Word, Outlook, PowerPoint,Access, InfoPath, Publisher, FrontPage, Visio, Microsoft Project, Project Server, SharePoint Portal Server.
Development environments
Visual SourceSafe,Visual Studio
Microsoft Visual Studio
Visual Basic, Visual Basic .NET, Microsoft Visual Studio Debugger, Visual C#, Visual Studio .NET, Visual Studio 2005, Visual Studio 2008.
Business
Windows Server System, Microsoft Dynamics (GP, NAV, SL), Microsoft SQL Server, Microsoft Exchange Server, Microsoft Virtual Server, Microsoft FRx, Microsoft CRM, Microsoft Forecaster, Microsoft Small Business Financials.
Education
Bachelor of Information Technology
American InterContinental University, FL
Graduated Summa Cum Laude; Perfect Attendance; 4.0 GPA
A.A.S., Computer & Information Science, Major: IT/Programming
ECPI College of Technology, VA
Graduated Summa Cum Laude; Professional Performance Award;
Perfect Attendance; Renaissance Award; 4.0 GPA
2007
2002
Additional Skills
* Fluent knowledge of Italian (read, write, speak).
* Basic knowledge of Spanish.
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