Customer Service Technical Support
Resume:
RAYMUND T. TANGAL
Address: **** ******** ******* *******, ******** City
Contact No.: 093********
E-mail Address: ************@*****.***
[pic] To obtain a Desktop Support Engineer position in a well
established company where my skills will make a positive contribution.
[pic] College: Technological Institute of the Philippines
Year Graduated: 1998 - 2003
Course: B.S. Electronics and Communication Engineering
Vocational: Philippine Science and Technology Center
Year Graduated: 1993 - 1995
Course: Micro Computer Technology (MCT)
Secondary: Jose Rizal High School
Year Graduated: 1989 - 1993
Governor Pascual Avenue Malabon City
Primary: Amang Rodriguez Elementary School Year
Graduated: 983 - 1989 Sto. Rosario Village Malabon City
[pic]
1. Remote Desktop Support Specialist
Accenture Philippines subcon (PeoplePlus Tech)
25th Floor Robinsons Cybergate Towers 2 EDSA cor.Pioneer Street,
Mandaluyong City
April 7 2014 - Present
. Perform advanced software repair and installations on
customer computers by troubleshooting via remote
service tools
. Undertake analysis, diagnosis and resolution of
client problems.
. Escalate unresolved problems to the appropriate area.
. Work effectively in a team environment and help
others where needed.
. Maintain high level of delivery in order to meet SLAs.
2. Technical Support
Sprint Asia Logistics Inc.
Unit 508 Philippine Stock Exchange Bldg.,East Tower Ortigas, Pasig
City
July 1 - December 28, 2013
. Assisted company personnel with desktop operation
both hardware and software.
. Diagnosed, analyzed and resolved user laptop, PC or
handheld devices software and hardware issues.
. Pc Inventory to track all issued laptop, desktop
handheld phone and etc.
3. Customer Care Officer
Pilipinas Teleserv Inc.
4th/ floor, San Diego Building 462 Carlos Palanca St. Quiapo
Manila
February 23 - April 26, 2013
Globe Prepaid (Technical) Customer Service
. Responsible for keeping the callers on the line in
order to capture all necessary information.
. Assist Client's or Subscribers of Globe to Configure
internet settings of mobile handset, Ipad and, globe
broadband prepaid stick able to connect to internet.
4. Field Technical Support
Aremay Enterprises / Fujitsu Philippines Inc
108 Raha Sulayman Bldg. Benavidez St. Legaspi Village
Makati City
February 21, 2011 -April 12, 2012
Caltex Chevron Automation (point of sale)
. Troubleshoot Software(Namos), Hardware(Teampos2000C
and Postec).
5. Technical Support Engineer
Strategic Networks Inc. / HP JG Summit Desktop Department
Unit 810 Peninsula Court, 8735 Paso de Roxas cor Makati Ave.,
Makati City
April 7, 2009 - June 6, 2010
. Assisted company personnel with desktop operation both
hardware and software
. Provided employee training and instruction (presentations)
regarding basic support and quality standards.
. Updated management on a regular basis through reports, and
email.
. Made use of Helpdesk systems to make work-load
prioritization, to update calls.
. Documented and maintained supply of all required inventory
. Performed regular maintenance of company peripheral
network devices - printers and scanners
. Performed technical support, including escalation of
problems and incident identification with subsequent
resolution.
. Ensured functionality of desktop systems throughout
departments by regular checks and maintenance
. Diagnosed, analyzed and resolved user laptop, PC or
handheld devices software and hardware issues.
. Tested computers and ensured that computer systems
were functioning properly.
. Installed, upgraded and tested various vendor-based
desktop related software, following new releases or
upon user requests
6. Field Technical Support
Fujitsu Philippines Inc./ Nuservicon Phils
4/flr United Life Bldg. A. Arnaiz Ave., Legazpi Village
Makati City
April 19, 2006 - December 31,2008
Petron Point of Sale Project
. Troubleshoot Software & Hardware of Point of
Sale & Back Office Server PC Onsite
. Installation of Point Of Sale PC, Assisting
Site on Point Of Sale operations.
7. Production Operator
Data General Philippines
1000 Aurora Blvd.; Cubao Quezon City
February 03 - March 24, 1995
(DGTECH on-job-training program 280 hours completed)
& 3 months contractual end of September 30 1995
. Sub -Assembly the Power Supply Unit of
Computer
8. Statistic Aide (Government Internship Program)
Department Of Labor and Employment
Bureau of Labor and Employment Statistics
3rd floor DOLE Building, Intramuros Manila
October 02 - December 29,1995
June 04 - August 30, 1996
January 27 - April 30,1997
. Encode and paper works.
[pic] HARDWARE:
. Troubleshooting & maintenance of PCs.
. Fault finding & trouble shooting of Monitor, Mother Board, laptop,
etc.
. Installation of various software.
. Installation of device drivers & hardware components.
. Familiar with different operating systems and antivirus
systems
. Wide knowledge in PC hardware and Windows OS.
. Extensive experience in back office and desktop troubleshooting
and problem diagnosis.
. Skilled at troubleshooting networking related problems.
KEY SKILLS & STRENGTH:
. Ability to work without supervision
. Good communication skills
. Ability to take initiative
. Multi-tasking
. Efficient problem solving
. Oriented towards customer service
[pic]
Basic Safety Training Proficiency in Survival Craft and
Rescue Boats
The Maritime Training Center of the Phils. The
Maritime Training Center of the Phils.
September 1 - 11, 2010 September 13 - 16, 2010
Conducted by: Romeo A. Depasucat Conducted by: Romeo
A. Depasucat
SPC/TQC Cellular/Paging Technology
Philippine Science and Technology Center Philippine
Science and Technology Center
October 11 - 12, 1994 January 23 - February 1995
Conducted by: Mr. Regino A. Posadas Conducted by:
Mr. Raymond Raguindin (PILTEL)
Basic LAN
Philippine Science and Technology Center
March 10 - 20, 1995
Conducted by: Mr. Ronald Diaz
[pic] General Packet Radio Services
Switch Mode Power Supply
Technological Institute of the Philippines Technological
Institute of the Philippines
Date: July 23, 2003 Speaker: Engr. Allan A.
Saliva
Speaker: Engr. Arnold Agcaolli
Bluetooth
Technological Institute of the Philippines
Date: September 8, 2003
Speaker: Engr. Romano Q. Neyra
[pic]
Kenneth Manuel Sprint Asia Logistics Inc. #
HR Supervisor
Engr. Nergelio Jomao-as Fujitsu Phils. Inc. #
Service Delivery Manager
Engr. Wensley Dann Garcia Fujitsu Phils. Inc. #
Field Tech Team Leader
[pic] Date of Birth: January 6, 1977
Nationality: Filipino
Height: 5ft 5in.
Civil Status: Married
Father's Name: Dominador T. Tangal Occupation:
Retired Taxi Driver
Mother's Name: Natividad F. Tariga Occupation:
Retired Teacher
I hereby certify that the above information is true and correct to the
best of my
knowledge and belief.
RAYMUND T. TANGAL
[pic]
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