Assistant Call Center Manager, Loading and unloading, Body mechanics

ZACHARY D. SCOTT

**** ******** ***.

Calumet City, IL.

*************@*****.***

EDUCATION: (High school Diploma) Graduated from East Chicago Central High School Class

Of 2001, currently enrolled at Ivy Tech Community College majoring in Industrial Technology,

OTHER ACHEIVEMENTS: 10 hour OSHA training certificate, Manufacturing Skills

Standards Council Safety and Quality training certificate.

EMPLOYER: (AMERICALL GROUP/ TELEPERFORMANCE )

POSITION/OCCUPATION: Assistant Call Center Manager.. This position consist on

managing 100-300 telemarketing representatives and their sales production, sales conversion,

hours worked and monitoring call quality and customer service skills. Six years experience in

call volume analyst. Also while managing a shift being able to have the flexibility to be able to

maintain work inventory and also sales goals set by the company and goals set by different

clients, at the same time managing 1-7 supervisors and their individual unit’s production.

Dates Of Employment: Currently Employed Start date 11-11-02

ACTING SUPERVISOR: TIANA ANDERSON work 219-***-****

SPIECAL RECOGNITION: Numerous employee of the month awards, Choose to travel to

different states to launch new programs, Supervisor of the year 2010

EMPLOYER: (United Parcel Service, UPS)

POSITION/OCCUPATION: Team Leader of the outbound packaging assembly line. This

position consists of managing the smaller packages making sure that they reach their designated

areas in the building so that the packages can be shipped to their designated states. Also

managing a team of 13 sorters and their production as well as their individual attendance.

Dates Of Employment: 2001-2002

REASON FOR LEAVING: Site was in Hodgkins, Il so I resigned for a closer commute due to a

newborn child.

ACTING SUPERVISOR: ERIC

SPIECAL RECOGNITION: Choosen to be team lead after two months on the job. Top trainee

award.

EMPLOYER: (WHITE CASTLE)

POSITION/OCCUPATION: Cashier/Food Preparation. This position Consist of the

preparation of fast food and serving it properly in a timely fashion, and overall providing the

customer with great consumer experience and customer service.

Dates of Emplyment: 2000-2001

Reasons for Leaving: Seeking Better wage opportunity

ACTING SUPERVISOR: ALICE

EMPLOYER: (WORKFORCE DEVELOPMENT SERVICES)

POSITION/OCCUPATION: JANITORIAL/GROUNDS KEEPING. This job consisted of

pulling weeds, mowing lawns, clipping hedges. General labor

Dates of Employment: 1998-2000

Reasons for Leaving: Found new employment

ACTING SUPERVISOR: Terry Hill

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