30 years of collection and customer service in banking and manufact

R E N E V I L LA REAL

**** ** **** ****** – M iami, FL 33165 – Telephone: 786-***-****

*************@*****.***

SUMMARY OF QUALIF ICATIONS

Extensive collections experience in the banking and manufacturing industry. Eager to

acquire new knowledge. A hard working and dedicated individual, who is always willing to

go that extra mile. Bilingual in English and Spanish.

AREA OF STRENGHT

Good organization skills Problem Solver Persuasion Team Player

PROFESSIONAL EXPERIENCE

FORMAL WEAR I NTERNATIONAL 4/2001 – 4/2014

Collector

Controlling delinquency accounts. Conduct special investigations on past due accounts and

responsible for entering cash deposit report on a daily bases. Approved customer orders, as

well as charged credit card t ransactions, billing and data entry. Posted payments to

customers’ accounts. Assisted with warehouse duties, such as shipping, stocking and

i nventory.

SUNTRUST BANK 6/1983 – 12/2000

Senior Collector

Controlled delinquency accounts and oversaw the coordination of accounts for charge off or

repossessions. Conduct special investigations on past due accounts. Support activities in a

major multiple project team organization. Always met deadlines on a timely bases. Made

sure everything was planned ahead of time.

EDUCATION

Miami Senior H igh – Miami, Florida – Graduated 1976

A DDITIONAL INFORMATION

Microsoft Word and Excel. Xenco System.

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