Customer Service Representative

Melone’ Sade’ Isaacs

***** ***** ******** **., *******, TX 77090

Mobile:281-***-**** Email: *******@*****.***

Objective:

To obtain a challenging position in a fast-paced environment where my skills and experience can be utilized to their fullest

potential.

Professional Experience:

Just Energy

Customer Service Representative May 2011-Present

Answered incoming calls and managed high call volume with tact and professionalism.

Resolved service, pricing and technical problems for customers by asking clear and specific questions.

Accurately documented, researched and resolved customer service issues.

Process new enrollments and renewals.

Fiserv

Hand Assembly Lead Jan 2010-May 2011

W orked as a lead. Planned and paced work efficiently in order to meet daily, weekly, project or production goals.

Observed all safety policies and procedures

Recognized and reported defective material and equipment to shift supervisor.

Facilitated in new hire training

Macy's

Merchandiser/ Customer service June 2008-Jan 2010

Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presen tation.

Assisted customers with departmental issues, also provided assistants in the gift shop

Provided customer fashion advice and organized store merchandise racks by size, style and color to promote visually

appealing environment

Farmers Insurance

Dec 2007 – June 2008

Receptionist

Answered incoming calls and made outgoing calls to assist customers.

Answered internet leads of customers that searched via internet

Created a file for each customer and followed up with them periodically

Process payments, make copies, fax information to customers, and file.

Skills:

Exceptional customer service skills

Excellent communicator, fast learner and skilled problem solver

Strong data entry skills: MS Word, Excel, Power Point, ERCOT, CRM, Sigma, Multi-line phone operations, Internet.

Education:

2002-2006 Westbury High school -Diploma Houston, TX.

References available upon request

Contact this candidate