Customer Service Management
Resume:
MADHAN KUMAR.R
Melnallathur,
Thiruvallur **************@*****.***
Tamil Nadu, India-602002 Mobile: +91-994*******
CAREER OBJECTIVE
To learn and function effectively in an organization and be able to deliver to the bottom-line.
To constantly upgrade my knowledge and skills and make a difference in whatever I do.
EDUCATIONAL QUALIFICATION
2008-2012 : B.E (6.44 CGPA), Computer Science and Engineering,
Prathyusha Institute of Technology and management (Affiliated to Anna
University), AranvoyalKuppam.
2008 (12th) : Government of Tamilnadu Higher Secondary Course Certificate
Examination (74.16%), Chellammal vidyalaya matric higher secondary
school, Thiruvallur.
2006 (10th) : Government of Tamilnadu Matriculation Examination
Examination (84.3%), Chellammal vidyalaya matric higher secondary
School, Thiruvallur.
SKILL SET
Operating System : Windows Vista & 7, Windows Server 2003& Red Hat 6
Languages : C, C++, PHP
Database Tools : SQL, Mysql.
Design Tools : HTML, CSS, JSP.
CERTIFICATIONS
CCNS(PC Engineering, N+, CCNA, MCITP & RHCE) in CMS Institute .
Completed HDCA (Honours Diploma in Computer Application) in Computer Software
College, Thiruvallur.
Done Certification in BASIC LEVEL GERMAN PROGRAM at college premises,
Prathyusha Institute of Technology and Management, AranvoyalKuppam.
WORK EXPERIENCE:
From Mar 2013 to Oct 2014
Organisation : Nexsus Techno Solutions Pvt Ltd - Chennai
Position : Tech Support Engineer
Client : Aditya Birla Money Limited
Responsibilities:
Deliver service and support to end-users using and operating through Telephone, via remote
connection or over the Internet.
Interact with customers to provide and process information in response to inquiries, concerns,
and requests about products and services.
Gather customer’s information and determine the issue by evaluating and analyzing the
symptoms.
Diagnose and resolve technical hardware and software issues involving internet connectivity,
email clients and more.
Research required information using available resources.
Follow standard processes and procedures.
Identify and escalate priority issues per Client specifications.
Redirect problems to appropriate resource.
Offer alternative solutions where appropriate with the objective of retaining customers’ and
clients’ business.
Organize ideas and communicate oral messages appropriate to listeners and situations.
Follow up and make scheduled call backs to customers where necessary.
Stay current with system information, changes and updates.
TECHNICAL SKILLS:
REDHAT:
Build and Maintenance of the RHEL 5 Server.
SSH Remote Administration.
Scheduling jobs using Cron.
Managing File Permissions.
Having good exposure with RAID and LVM Management.
Package management using rpm and yum.
User/Group Administration.
Disk Management, Network Management.
Process Management and System Monitoring.
Remote Support to Clients.
Day-to-Day Backup.
WINDOWS:
Installations & configuration of server windows 2000/2003
Domain users Managing, Domain User Level Sharing Permission
Creating and Managing User Accounts and Groups.
Network Configuration and Managing Partitions.
Remote Administration (RDP, Team viewer, Dame Ware, Go to Assist).
Knowledge in Sql and Mysql.
PC Assembling and troubleshooting
Outlook configuration, troubleshooting and Backup.
Installing and configuring Anti-virus.
Software Installation, Configuration and troubleshooting.
MANAGEMENT SKILLS:
Fully committed to providing the highest possible standards of customer service and support.
Ability to grasp new ideas and integrate them into desired results
Able to prioritize and operate proactively
Able to handle challenges and Analyzing situations or data
Planning, budgeting, goal setting, or scheduling
Proven ability to train, supervise, motivate, and evaluate customer service representatives.
People oriented; enjoy working directly with customers and the general public.
Creating new ideas, new ways of doing things
Coordinating activities or events
Focused, multi-task oriented, flexible, positive, emotionally stable, able to adapt effectively to
challenging and emergency situations.
ACADEMIC PROJECT:
TITLE : Ticket Vending System For Sub-Urban Trains Using Short
Message Service
DURATION : 3 Months
HOBBIES
Watching Television.
Reading books.
PERSONAL PROFILE
Father’s Name : Ravi.M
Date of Birth : 18-DEC-1990
Marital Status : Single.
Nationality : Indian.
Gender : Male.
Experience : 19Months
Current Location : Chennai.
Languages Known : English and Tamil
DECLARATION:
I declare that the particulars given above are true to the best of my knowledge and belief.
Place: Tiruvallur Authentically,
Date: Madhan Kumar.R
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