Information Systems Management

James P. Kahre

** ***** ***** **. • High Ridge, MO 63049 • 314-***-****

**********@*****.***

SUMMARY

Accomplished IT executive with over twenty years of experience and a proven blend of leadership,

communication and technical skills. Proficient in establishing and implementing a vision for advancing

new technologies that solve business problems. Significant global experience advancing technology

initiatives while supporting the mission critical systems. Known for a demonstrated zeal for outstanding

client service and people development.

PROFESSIONAL EXPERIENCE

RUBINBROWN LLP, St. Louis, MO 2014-Present

Accounting Firm with 550 employees in 4 locations.

IT, Operations Manager

In charge of all phases of IT operations and support functions including: security, networking, server

administration, data center, service desk, print and phone system. Also responsible for IT strategies,

budgeting, service contracts and procurement.

Accomplishments

Manage six IT technicians in St. Louis, Denver and Kansas City. Schedule and prioritize workloads,

coach them in their career paths and continually develop ways to enhance customer service levels.

Migrated over 100 servers and other IT technologies to a remote data center. Developed project

plan, managed outside vendors, monitored schedule, created contingency plans and communicated

changes to management and staff.

Migrated 550 users from Postini to Google Apps spam filtering system. Developed project plan and

communicated plans to upper management and staff.

Developed plan to utilize techs in three locations to handle service desk call center workflow. Setup

call center rotational level 1, 1a, 2 and 3 roles. Utilized ticketing system, call routing, chat and email

capabilities to enhance communication and facilitate ticket routing.

Developed $2M operations budget including hardware refresh, software, maintenance and outside

consultant costs.

FLEISHMAN HILLARD, INC., St. Louis, MO 2000-2013

International Public Relations Firm with 4,000 employees in 80+ offices worldwide.

Senior Vice President, MIS

Responsible for direction of IT operations and support functions including user support, life cycle

management at seven locations and communication of all IT changes and implementations throughout

the organization. Managed IT contracts and maintenance agreements ensured cost effectiveness, and

communicated this essential information to all MIS staff throughout the organization. Managed special

projects including determination of user requirements, developing and executing project plans and

communication of progress to staff throughout the organization.

Managerial Accomplishments

Led ten Regional Directors, providing MIS services for over 1,700 users who are represented in 31

brands and locations in the US and Canada. Coached and developed four new directors in the same

year from across the country.

Migrated four distinct IT Support operations and the setup group into one cohesive unit and

redesigned the workflow to allow for greater efficiencies. Merged two IT Support ticketing systems

and the computer lease database into one system. Automated ticket creations with automatic

reminders for over due tickets and metrics to track resolution progress and customer satisfaction.

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Created, designed and implemented a new IT Service System “Follow-the-Sun”. Utilizing existing IP

phone system, created a ring schedule that would transfer our main IT support number to each

successive office around the world eliminating the need to carry an after hours pager. Increased

response time, and billable hours, resulting in a higher level of customer satisfaction and a

significant reduction in the workload on our after-hours pager team.

Senior Management rated, “Outstanding” for people management and customer service skills each

year.

Technical Accomplishments

Streamlined process and improved accountability in the procurement, management and disposition

of $4.7M in leased equipment.

Developed strategic plans and executed annual computer hardware and software budgets of over

$1.8M.

Negotiated maintenance and lease agreements worth over $825k. Continually monitored service

providers and evaluated them on their service level and cost effectiveness.

Migrated a software installation to a concurrent licensing system that saved over $53k per year.

Invited by Microsoft to join their Office for Mac Customer Council. Traveled to Redmond,

Washington to meet the developers of Office 2008 for Mac. Gave feed back on the product’s

development directions, participated in beta conference calls and tested the alpha and beta

versions before release. Relationship allowed us to rollout this software within days of its release.

Project Accomplishments

Evaluated connected copier/printer device standard between three manufactures and successfully

rolled out 30 devices in our North American offices. This standardization saved approximately $275k

per year.

Coordinated the migrations of three, 30 plus person stand-alone offices onto our corporate

network. Racked and setup switch equipment and file server, migrated workstations from

Workgroup to Corporate AD infrastructure, built printer queues and converted Blackberry mobile

devices to our management environment.

Primary focal point for the installation of our Hong Kong Design studio. Specified equipment, found

“in country” vendors, procured the equipment and trained the local user to install and configure the

equipment.

D’ARCY, MASIUS, BENTON & BOWLES, St. Louis, MO 1996-2000

International Ad Agency with 500 employees in the St. Louis office

Manager of Information Technologies

Responsible for all day-to-day computer operations, server administration, phone system and backup

duties. Installed and problem solved computer software and hardware issues (PC & Macintosh).

Supervised IT Support Group, Print Shop, Mail Room and Switch Board.

Managed and executed annual Information Technology lease and expense budgets of over $750k.

Negotiated lower copier lease and maintenance contracts with annual savings of $86k.

MCDONNELL DOUGLAS AIRCRAFT COMPANY, GRAPHIC SERVICES, St. Louis, MO 1988-1996

American aerospace manufacturer and defense contractor with over 100,000 employees

Senior Network Specialist

Displayed initiative in establishing the Graphic Services department’s first graphic arts network covering

four buildings.

Served as the only System Analyst for the entire department for eight years without formal training.

Provided administration for the department’s servers & chaired department’s computer committee.

Ordered software and hardware, trained users and IT support for over 200 users.

Wrote business cases with cost savings and justification for network expansion.

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PROFESSIONAL SKILLS

Management: Strategic Planning, Project Management, Budget Management, Team Organization,

Team Leadership, People Development, Vendor Management, Customer Service, Process

Development and Improvement

Operating Systems: Microsoft Windows, Windows Server, Mac OS X, Mac OS X Server, Apple iOS,

Lotus Notes Server, BlackBerry, Android

Software Packages: Microsoft Office, Microsoft Access, Microsoft Exchange, Microsoft Remote

Desktop, Microsoft Visio, Apple Keynote, Apple Numbers, Apple Pages, Apple iPhoto, Apple

Numbers, Apple QuickTime, Adobe Creative Suite, Apple Remote Desktop, FileMaker, Flip4Mac,

VMware Fusion, Parallels, Crystal Reports

Administrative: Symantec Antivirus, Sophos Antivirus, Sophos SafeGuard Encryption, ESET Virus

Protection, Altiris Resource Manager, Altiris Service Desk, Absolute Manage, Absolute Computrace,

Box.com, Dell KACE, Citix XenMobile, Good MDM, Centrify Unified Management for Mac, Active

Directory, Websense, Fortinet Web Filtering, HP Jetadmin, FM Web Audit, Commvault

Network: DHCP, TCP/IP, Cisco LinkSys Routers, 2Wire Gateways, Aruba Wireless Networks, PRTG,

Accelops, Zabbix

EDUCATION

WEBSTER UNIVERSITY, 1992-1996

Bachelor of Science Degree in Computer Science with an emphasis in Management Information Systems

Departmental Honors and Who’s Who Among Students in American Universities 1995 & 1996

PROFESSIONAL TRAINING

Ongoing participation in management courses enhancing leadership development, team building,

employee coaching and project management. Completed technical coursework through Microsoft and

Apple, as well as programs to enhance reporting and IT management.

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