Customer Service Technician

PATRICK J. SISON

Lake Worth, FL *****

Home: 561-***-**** ( Cell: 561-***-****

E-Mail: *******.*****@*******.***

Computer Networking Technology

ADAPTABLE, DEPENDABLE, PRODUCTIVE

. Microsoft OS, Powerpoint

. Microsoft Office, Word, Excel

. Decision maker

. Poised, tactful, diplomatic

. Attention to detail, accuracy

. Customer Service Focused

. Results & Goal Oriented

. Effective Communication Skills

. Flexible

. Fast Learner, trainable

IT TECHNICIAN INTERNSHIP

09/2014-10/2014

EGLA Corporation, Boca Raton, FL

. Assisted in requisitions

. Helped set up servers

EMPLOYMENT

Gamestop, Lake Worth, FL

08/2007-Present

Game Advisor

. Provide exceptional and efficient customer services to patrons

throughout the store

. Provide information on the electronic gaming industry, including

popular titles and consoles

. Operate a fast-paced environment, patience with every type of

customer, and operating a point of sale system

Advanced Tech Support, Boca Raton, FL

01/2013-04/2014

Help Desk Specialist

. Remotely connected to customers computer via Ninjato, and LogMeIn

. Provided quality customer service with every customer interaction

. Multitasked with several customers and work multiple sessions at one

time

. Held customers hands through every step of the repair process and

explain clearly to the customer

Aerotek/Chromalloy, Ft. Lauderdale, FL

02/2012 - 05/2012

Data Transfer Specialist

. Assisted in migrating work files from the old site to the new site

. Continually maintained and updated work files

CP&S, Inc., Boca Raton, FL

05/2010

Bench Technician

. Checked for common problems such as defective manufacturing or loose

connections

. Consistently upgraded their understanding of new products and

technologies

. Become adept at diagnosis requiring the expertise and usage of

diagnostic tools, signal generators and common hand tools

QC Data Inc./FPL, West Palm Beach, FL

02/2007-02/2010

AMS Technician

. Opened and edited map files to ensure viability for use by field

technicians

. Provided quality assurance services and evaluated other employees work

. Worked jobs under a strict schedule and always met all targeted

deadlines

CERTIFICATIONS

CompTIA A+

05/2010

Microsoft Certified Professional

2007

EDUCATION

2012 - Present, Palm Beach State College, Lake Worth, FL - Bachelors of

Applied Science - Database Administration

2007 - NET/Lincoln College of Tech., West Palm Beach, FL - Associate of

Science Degree - Computer Networking Technology

2003 - Keiser Career Institute, West Palm Beach, FL - Computer Graphics and

Design Diploma

2001- Palm Beach State College, West Palm Beach, FL - Associate of Arts

Degree - Liberal Arts

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