Customer Service Safety

Noelle McIsaac

Public Safety, Resident Safety Program

South Bend, IN

******.*******@*****.*** - 631-***-****

WORK EXPERIENCE

Public Safety, Resident Safety Program

Hofstra University - Hempstead, NY - October 2009 to May 2014

Hempstead, NY

Coordinator, 300+ direct reports with 24/7 on-call assistance Oct. 2009 - May 2014

• Promoted to Coordinator within two years

• Redesigned employment practices across Resident Safety program enhancing quality and skills and

decreasing employee turnover rate 25%

• Directly hired and trained, supervised, monitored, and appraised 300+ employees including staff of 20

supervisors and team leaders

• Continually worked with inter-departmental concerns in order to improve communication leading to improved

customer service, increased revenues and decreased turnover

• Led a culturally diverse staff of employees ages 18-50 (50% international)

• Maintained and approved payroll for all employees

• Decreased residential incident reports through education and proactive intervention

• Programmed dynamic Excel template to automatically analyze employees' schedules, streamlining daily

operations saving $150K annually

Security and Media Liaison

Presidential Debate - 2008 to 2012

Vice President of Chapter Operations

Alpha Phi International Fraternity - 2010 to 2011

Student Coordinator

Hofstra University - May 2008 to September 2009

Assisted with overall supervision of daily schedules

• Supervised, tracked, and recorded work performance of all team leaders, supervisors, and representatives

with routine spot checks enhancing job performance

Supervisor

Hofstra University - December 2007 to May 2008

Individually trained new representative employees in one-on-one setting allowing personalized training

• Conducted inspections of residence hall operations including representatives' work performance

Office Assistant

Hofstra University - August 2007 to December 2007

EDUCATION

Master of Business Administration in Consulting & Business Leadership

University of Notre Dame - Notre Dame, IN

May 2015

Bachelor of Business Administration in Management

Hofstra University

LINKS

https://www.linkedin.com/in/noellemcisaac

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