Service Technician

Experience:

Univ. of Maryland Temporary Position

Help Desk Tech March 16, 2015 – March 21, 2015

• Provides first level problem analysis.

• Provides follow up support to customers.

• Resolves or escalates service requests when necessary.

• Provides a timely response to standard service requests.

• Assists IT Tiered support teams by obtaining and providing appropriate information for escalated

issues.

• Uses Helpdesk Call Tracking application to log all service and update requests accurately and

well detailed.

• Masters base knowledge of assigned applications, hardware and network to support clinical and

business environments.

Oak Crest Contracted

Structured Cable Technician December 29, 2014 - March 03, 2015

• Create various cable cords using specialized tools.

• Test and implement cable cords using testing Multi Meter.

• Travel to Towson to run Fiber Optics through Retirement Home.

• Earned Structured Cable Technician Certification (56 hour training)

• Pass organized word test to earn Structured Cable Technician Certificate.

• Work with various tools in order to compromise with various cabling and work ethics.

Under Armour Temporary Position

Mail Organizer October 6, 2014 - October 20, 2014

• Collects, sorts and delivers incoming, outing and interdepartmental mail; operates various mail

vehicles.

• Receives and sorts employees or department mail by departments and prepares bundles of mail

parcels for delivery.

• Receives and processes incoming and outgoing insured, certified, express and registered mail and

parcels according to postal regulations.

• Locates proper addresses and makes corrections for misdirected mail; forwards employee mail

according to United States Postal Service regulations.

• Processes all classes of mail including express mail and private carriers, to ensure adherence to

proper size, weight, postage and other postal requirements.

• Receives and sorts outgoing U.S. mail; meters mail and processes for delivery to U.S. Postal

Service; operates mail metering machines and electronic accounting system.

Morgan Stanley – Smith Barney Coporate Intern

Analyst Intern January 05, 2013 – August 26, 2013

• Assisted branches by answering all inquiries.

• Reported monthly activity for Cap Plan Loss of Productivity.

• Assisted with reconciliation of accounts to balance out Accounts.

• Participated in team meetings offering innovative ideas for improvement.

• Updated Mellon Bank Account Numbers when account numbers changed.

• Protected Morgan Stanley’s and client assets by verifying checks through internal applications.

• Responded to business issues and clients’ needs in a timely fashion via email or Internal Software.

• Developed and updated projects and tasks including project objectives and information

specifications.

• Created and edited spreadsheets for accuracy and conformance that could prevent audits and help

protect company assets.

• Developed strong client relationships and partnered with IT colleagues to test implement

technology to effectively and efficiently operate applications for improvement.

• Gained superior knowledge of Morgan Stanley’s Internal Applications (3D Service Portal, FDPS,

SnagIt, On Demand, FDR, and Personal Communications etc.) to provide support to clients.

• Acted as a liaison by searching, requesting, and retrieving checks for Morgan Stanley clients, Citi

Bank clients, vendors, and management, through Morgan Stanley Smith Barney’s internal software.

Shift Coordinator

Wendy’s January 07, 2007 – December 15, 2012

• Reconcile cash draws to a certain extent

• Interview and train new hires on standardized procedures.

• Assist in monetary transactions. (Cash, Credit, Coupons etc.)

• Create schedules for employees and authorized placement duties.

Education:

Major: Computer Information Systems August 2012 – August 2013

Baltimore Community College GPA: 3.0

Year Up Professional and Technical Training Certificate

Meritorious Scholar BCCC 2012 Distinguished Scholar BCCC 2012

Intern Achievement Award MS 2013 Leadership Development Award BCCC 2013

Computer Skills:

• Installing/Re-imaging/ Troubleshooting able to operate Operating systems, applications, and

antiviruses and mobile devices.

• Excellent knowledge in Microsoft Office Suite (Word, Excel, Access, Publisher, and PowerPoint)

• Handling specific tools for terminating and installation.

• Setting up PC’s/ Adding and removing CPU, RAM, drives, expansion cards, power supplies, IDE

jumpers and cabling, and identifying external ports (USB, serial, parallel, VGA, etc.)

Contact this candidate