Pvt Ltd Customer Care

Savithri Chaluwayya

B-** Atar Singh Colony, Vikas Nagar, Uttam Nagar, New Delhi 110059

Mbl: 801*******

( ******************@*****.***

1.2 Years of Experience in ICICI Bank(Wings Card Division)+1Year of

Experience in Tatasky Pvt Ltd+4.11 Years of Experience in

Cognizant(Corelogic Global Services) and 1.2 Years of Experience in ISG

Novasoft Pvt Ltd.

CAREER OBJECTIVE: Seeking assignments in the areas of BPO to obtain a

responsible and challenging position in a progressive organization where my

educational and work experience would have a valuable contribution. To make

an effective and efficient contribution to a firm's growth through a

combination of skills, hard work dedication and integrity

PROFILE AND STRENGTHS

. Currently working as Quality Analyst in ISG Novasoft Pvt Ltd

. Worked as Senior Process Executive in Cognizant Global service

(CoreLogic).

. Experience in Mortgage industry.

. Having experience in BPO and Customer Care.

. Having Good Experience in Working on multiple processes.

. Focused and hardworking, self motivated and team oriented coupled with

excellent communication and inter-personal skills.

Roles and Responsibility:

. Assigning Work Orders to the Team on daily basis.

. Working on multiple processes.

. Updating daily report for the team.

. Giving Process Training to team members.

. Sending Reports to the Client end of the day on daily basis.

. Solving problem and queries of customer in terms of company products

(Tatasky)

. Worked on work orders in terms of revenue part (Tatasky).

. Preparation of Database (Tatasky).

. Developing report in different formats like Word, PDF and Excel formats

(Tatasky).

Achievements:

> Outstanding performance for the Year 2009 April - March 2010.

> Outstanding performance for the Year 2008 April - March 2009

> Outstanding performance for the month of July 2008.

> Outstanding performance for the month of October 2008.

Technical Proficiency:

. Operating Systems : MS DOS, Windows98, 2000, XP

. Office Tools : MS Office, Internet Concepts, DTP.

Education:

* PUC in (2007) from Pri University College, Yelahanka, Bangalore 560064

PERSONAL DETAILS

Name : Savithri Chaluwayya

Husband Name : Abhijeet Singh

Marital Status : Married

Date of Birth : 7th Oct 1984

Languages Known : English, Hindi, Kannada and Telugu.

Permanent Address : B-72 Atar Singh Colony, Vikas Nagar

Uttam Nagar New Delhi 110059

Declaration

I hereby declare that the above-mentioned information is true to the best

of my knowledge and I bear the responsibility for the correctness of the

above-mentioned particulars.

Place:

Date: (Savithri

Chaluwayya)

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