Application Analyst

KEITH BOWERS

PO Box ***** Charlotte, NC ***** 704-***-****

********@****.***

PROFILE

Experienced in administration, implementation, reporting and support of

software and web-based applications; preceded by 15 years of financial

accounting, well qualified to provide business and technology support to

organizations.

Knowledgeable in diverse service industries including, energy utilities,

commercial and residential property management, law firm, real estate and

health/life/Medicare insurance.

Effective communication, verbal and written, with internal and external

clients, peers, and management.

Excellent analysis, elicitation and documentation skills, associated with

business and functional requirements.

Demonstrated ability to work in a team environment, share knowledge and

maintain education of current business and technology trends.

CORE COMPETENCIES

Supply Chain Management Business Analysis

Accounting/Finance

Business Application Support Client Relations Health/Medicare

Insurance

Elicitation Vendor Management Real Estate

TECHNICAL SKILLS

MS Office 2007, 2010, 2013 PeopleSoft / Oracle

MS OS XP, 7, 8 Maximo 4.1

MS SQL Server 2000 HTML, XHMTL, CSS

MS Dynamics SL (Solomon IV) Visual Basic

Visual Source Safe Remedy/Piccaso

Crystal Reports 8.5 AS/400/RPG

Lotus Notes/Lotus Script Citrix Xen 6.2

PROFESSIONAL EXPERIENCE

Wilkinson & Associates Real Estate ERA 06/2013 -

Present

< Broker

NC Independent Insurance Agent 2013 -

Present

. Health & Medicare agent - United Healthcare, Aetna, Coventry

Duke Energy Corporation Charlotte, NC 8/2005

- 6/2013

Supply Chain Systems Analyst

* Proactively monitored services and responded to alerts raised by

customers and monitoring systems.

* Ensured the availability and performance of the various Enterprise Supply

Chain applications:

e-Max - Maximo 4.1, PeopleSoft Financials (Version 8.0, 8.9), Indus

PassPort (Release 8, 10), Remedy

* Utilized appropriate processes to manage incident, configuration,

implementation and work assignments.

* Liaised with affected users, other IT support teams, business areas and

third parties in the investigation, resolution and escalation to ensure

that SLAs were met.

* Provided support out of normal office hours and rotation of on-call

schedule.

* Provided application expertise and guidance to less experienced

colleagues.

* Assisted with testing of new Supply Chain applications and existing

application enhancements.

Duke Energy Corporation Charlotte, NC 11/2004

- 8/2005

Maximo & Citrix Support Analyst (Modis Inc.-Contract)

< Elicited requirements, developed Crystal Reports, and maintained Visual

Source Safe directory for work maintenance and materials reporting for

use at 17 power plants in USA.

< Provided front and back end application support for Maximo with SQL

Server and Oracle RDMS.

< Provided front and back end application support for Citrix ICA and

Published Applications.

< Created and modified stored procedures within Maximo application.

< Converted MS Access reports to Crystal Reports.

Parker Poe Adams & Bernstein LLP (Law Firm) Charlotte, NC

11/2003-11/2004

Business Application Analyst

< Provided front and back end support for Elite Enterprise 3.2 billing and

GL with SQL Server.

< Developed and maintained formats for data uploads, bill templates, and e-

invoicing.

< Supported LEDES integration and configuration for Litigation Advisor,

Tymetrix, Legal Exchange.

< Supported Equitrac interface and cost uploads.

< Managed the month-end closing and balancing of General Ledger.

< Developed Crystal Reports to extract and report billing and financial

data.

< Provided analysis and review for GL Masking.

Duke Energy Corporation Charlotte, NC 5/2002-

2/2003

Maximo & Citrix Support Analyst (Modis Inc.-Contract)

< Elicited requirements, developed Crystal Reports, and maintained Visual

Source Safe directory for work maintenance and materials reporting for

use at 17 power plants in USA.

< Provided front and back end application support for Maximo with SQL

Server and Oracle RDMS.

< Provided front and back end application support for Citrix ICA and

Published Applications.

< Created and modified stored procedures within Maximo application.

< Converted MS Access reports to Crystal Reports.

Wackenhut Services Suitland, MD 4/2002

(Contract) Technical Analyst

< Engaged in a Maximo conversion support project at the Naval Maritime

Intelligence Center.

Childress Klein Properties Charlotte, NC 2/1998-

12/2001

Application Developer/Technical Analyst

< Provided application and database development, project management,

reporting, and user support for AS400, Lotus Notes, Maximo and LAN/WAN.

EDUCATION

East Carolina University Greenville, NC 1977

BS Accounting

Microsoft Virtual Academy Online 2015

SQL Server 2012 - database administration

Wiley CPA Excel Online 2012-2015

Financial Statement Accounting

Not for Profit & Government Accounting

Rowan-Cabarrus Community College Charlotte, NC 2010-

2014

HTML, CSS

Intermediate & Advanced Accounting - NC CPA Candidate 2012

Central Piedmont Community College Charlotte, NC

2009

Real Estate Broker Pre-Licensing

NC Real Estate License # 268158

Stanley County Community College Online 2008

Federal Taxation for Individuals, Partnerships and Corporations

Central Piedmont Community College Charlotte, NC

1994-2003

Oracle database programming

Information Technology - Programming, Networks and Telecommunications

Guilford Technical Community College Jamestown, NC

1995-1997

AS400 Certification Program

Cost Accounting

Visual Basic, Internet/HTML, Desktop Publishing

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