IT Helpdesk Support
Resume:
ALFIE SUAREZ ANUSENCION
Present Address: **** **** ****** **., ******, Manila Philippines
Mobile No.: 093********
E-mail Address: *****************@*****.***.**
EMPLOYMENT RECORD:
* IT Helpdesk Support / Master Data Controller
November 2005 to June 15, 2013
M Lhuillier Philippines Inc.
MIS Division
Heart Tower Bldg. Valero St. Salcedo Village Makati City
Duties and Responsibilities:
- Creates Master Data for newly open business centers of NCR/Luzon.
- Updates Master Data of NCR/Luzon business centers which includes
staff movement and profiling, Appraisal rates, service charge and
percentage rates.
- Provide basic PC networking and Desktop Support for NCR/Luzon
business centers.
- Performs Alpha and Beta testing of approved systems and programs.
- Escalation of Incident Report through Web-based program, resolution
and closure of trouble tickets.
- Monitor Incident Report for tickets assigned to the queue and
process security vulnerabilities and other bugs improving the
usability and performance of computer programs by means of running
patches and updates through remote desktop connection based on
priority.
- Provide trainings to NCR/Luzon business centers for newly installed
programs or software.
- Performs out-based Technology Audit to NCR/Luzon business centers
for validation of Software and Hardware standard, checklist and
reports, user and leadership compliance.
- Submits Monthly Report to the General Manager and Executive Vice-
President.
- Perform other tasks that may be assigned from time to time by the
General Manager and Executive Vice-President.
* IT Staff March 01,
2004 to November 2005
Cagayan Valley Medical Center (CVMC)
MIS Division
Carig, Tuguegarao City, Cagayan Valley
* Data Analyst (Contract based)
August to October 2003
Loans Division
Government Service Insurance System (GSIS)
Carig, Tuguegarao City, Cagayan Valley
TECHNOLOGY PROFICIENCIES:
* Hardware:
-PC Hardware Troubleshooting and Diagnostic, LAN Cabling,
Configuration of Printers, Routers and Switches
* Systems:
-Installation and Configuration of Microsoft Operating Systems (MS
Windows XP, Windows 7, and Windows 8), software and systems
upgrade, Installation and Configuration of Computer Systems and
Networks
* Networking: LAN & VPN/Remote Connectivity, TCP/IP, Cisco Network
Fundamentals
* Software: Microsoft Office (Word, Excel, Outlook), Open
Office, Browsers (Internet Explorer, Google Chrome, Mozilla
Firefox, Safari)
KEY SKILLS:
Technical Trouble shooting Phone and Online
Support
Preventive Maintenance Hardware Configurations
User Training/Support Software Installation
Customer Service LAN Connectivity
Complaint Handling Alpha and Beta
testing of systems
CERTIFICATIONS:
Computer Hardware Servicing (National Certificate II)
February 2014
Certificate #140***********
Technical Education and Skills and Development Authority (TESDA)
Civil Service Commission
August 2004
Certificate of Eligibility #26020994
TRAININGS AND SEMINARS:
Work Attitude and Excellent Customer Service
May 2007
M Lhuillier Phils. Inc.
Heart Tower Bldg. Valero St. Salcedo Village Makati City
PC LAN Troubleshooting with Microsoft 2003 Active Directory
August 2010
CNCTC, Computer Networking Career and Training Center, Buendia, Makati
EDUCATIONAL BACKGROUND:
Certificate of Course Completion
CCNA (Certified Cisco Network Associate) Exploration: Network Fundamentals
(Module 1) October 2009
Mapua Information Technology Center, Makati
COLLEGE
Bachelor of Science in Information Technology
March 2003
St. Paul University Philippines (SPUP)
Tuguegarao City, Cagayan Valley 3500
CHARACTER REFERENCES:
Ms. Lorna C. Zaragosa
BOS Control Department Manager
M Lhuillier Philippines Inc., Heart Tower Bldg. Valero St. Salcedo Village
Makati City
Ms. Airene Alcantara
BOS Master Data Controller
M Lhuillier Philippines Inc., Heart Tower Bldg. Valero St. Salcedo Village
Makati City
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