Customer Service Field

THOMAS MILA

Woburn, Ma ***** • 617-***-**** • ******@*****.***

Customer service professional seeking a management role or field service tech. Skilled in

working with customers on problems with electro-mechanical machinery in the field or on

the phone. Also capable of managing a production line

Creative problem solver

Exceptional communication skills

Quick learner

Work well with others

Dedicated

Like Challenges

Care about Results

Field Service Engineer 5/01/14 to present

DAQ Services- 4200 Atlantic Ave Raleigh NC 27604

Travel to customers site determining problems with machines and fixing them .Also

performing preventative maintenance on machines when needed. Machines are computer

automated sampelmakers and laser die cutters for the box and die industry.

People Mover 8/10 to present

Uber and Lyft

Pick up and deliver customers to their destinations

Phone service support, 11/2012 to 04/2014

Gerber Scientific – Tolland, 06084, CT

Answered an average of 20 calls per day by addressing customer inquiries, solving

problems and

providing new product information. Also on occasion was sent out to customer sites for field

service.

Mechanical assembler /production manager, 04/1980 to 10/2011

Data Technology Inc / Gerber Innovations – Wilmington, MA

Started out as mechanical assembler. Moved up computer assembly and testing,then to

customer service. Where I was responsible for retrieving correct parts for customer needs,

while also troubleshooting over the phone so as to avoid field service tech visit if possible,

Also was sent out to field,when necessary to customer sites for field service. Eventually

being promoted to position of production manager. Where I oversaw all facets of

manufacturing from machine shop to final shipment of North America's only full-line

manufacturer of automated cutting hardware for the design, die making and short-run

production segments of the packaging industry.

- Involved in lean manufacturing projects(ex. cut production time from 187 hrs. to 130 hrs. on M

Line samplemaker series)

- New product development

- SAP knowledge

- Development of new packaging for machine shipment

- Responsible for all shipping and receiving

- computer building troubleshooting and rebuilds

- was involved directly with Sales, Service and Engineering with improving customer satisfaction

Education

Certificate Of Achievment A+PC technician- Xintra Institute of Technology- Malden Ma

Basic Electronics Boston Ceta program- Boston Ma

High School Diploma- Boston Technical High- Boston Ma

Contact this candidate