Engineer Technical Support

RESUME

Manisha Vithal Somwanshi

Email Id: *******.***********@*****.***

Mob No. 942-***-****

CAREER OBJECTIVES

> To secure a challenging job in a reputed industrial/business

organization and strive towards success through intelligence,

dedication and hard work.

> PROFESSIONAL EXEPERIENCE

1. Technical Support Engineer June 2012 - May 2013

Genie Customer Management Services Pvt. Ltd

I was working as a Technical Support Engineer in Genie Customers

Management & Services Pvt. Ltd. with DELL Process in which I used

to analyze Dell call logs & plotting conclusions for the

diagnostics & troubleshooting related issues.

In this process, there are three regions which i need to analyze

and upload on Dell tool.

. Troubleshooting for Laptops, Servers & Desktops of DELL.

. Professional Knowledge: Auditing the Dispatches Made to Dell

customer after trouble shooting in Different commodities like MB,

LCD, HDD, PSU, GC, FPD, PROCESSOR, MEM

. Managing & auditing the complete data of team (Team Size-20

members).

EDUCATIONAL QUALIFICATION

Degree Institute University Percentage

B.C.A SHIVAJI MAHAVIDYLAYA S.R.T.M.U.NANDED 64.80%

(2010-11) UADGIR DIST:LATUR

H.S.C. SHIVAJI MAHAVIDYLAYA OF LATUR BOARD 67.50%

(2007-08)

ART & COMMERECE UDAGIR

S.S.C YASHWANT MAHAVIDYALAYA LATUR BOARD 58.00%

(2005-06) AHEMADPUR DIST:LATUR

COMPUTER PROFICIENCY

O. S. Windows-XP/98/2000/7,LINUX(RHEL-6)

Applications Ms-Office,

Languages C, C++, Visual Basic, HTML, XML

Database

Oracle [8i,9i,10g], Microsoft SQL Server 2000/05/08

PROJECTS

CRIME FILE SYSTEM

Project # 1

Technologies VB 6.0

Database Oracle [8i]

Description Earlier in POLICE DEPARTMENT managing all the records

was manually, however Via this crime file system s/w

will help to handle all the records in the system

data.

Technical Skills:

. Data entry skills

. MS-CIT

. Oracle 10g

. Knowledge of Microsoft Office.

. Well familiar with the systems.

Core Competencies

. Ability to multi-task

. Teamwork

PERSONAL DETAILS

Name Solunke Manisha Bhalchandra

Local Address LOTUS TEERTH, FLAT NO.405

SEC. NO 36/13, NEAR GHARONDA HOTEL,

PIMPRI CHINCHWAD, PUNE PIN-411018

BEHIND KEYS INTERNATION HOTEL

Permanent Address LOTUS TEERTH, FLAT NO.405

SEC. NO 36/13, NEAR GHARONDA HOTEL,

PIMPRI CHINCHWAD, PUNE PIN-411018

BEHIND KEYS INTERNATION HOTEL

Contact Details Cell : 942-***-****

Email : *******.***********@*****.***

Sex Female

Marital Status Marred

Date of Birth 7th May 1990

Nationality Indian

Language Proficiency Marathi, Hindi, English

Hobby Listening Music, Watching TV and Making new

friends

Date:

Place: Pune

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