Customer Service Sales
Resume:
Belma Muminovic
London, On N6K 2X6
*******@*******.***
OBJECTIVE
To obtain full-time position within your organization, where my experience can be utilized to
improve customer satisfaction.
EDUCATION
Fanshawe College 2012-Current (London, ON)
Social Service Worker Diploma 2013-April 2015
General Arts & Sciences Certificate 2012-2013
Saunders Secondary School OSSD 2006-2010
EXPERIENCE
Molson Coors Brewing Company September 2014- Present
Duties include engaging individuals, promoting the brand, attending events at golf courses,
bars/restaurants and city events and shows and serving the product while providing knowledge
about Molson to consumers.
Earls May 2013-Sept 2013 - Banff, AB (Server)
Duties included taking orders, upholding restaurant standards and having a deep knowledge of
the menu along with providing exceptional customer experiences.
Jacks Restaurant & Bar Sept 2012-May 2013(Server)
Duties involved serving both food and beverages in a very fast paced downtown bar, bussing
tables, filling orders and maintaining company standards with exceptional customer service.
Fairmont Chateau Lake Louise April 2012-August 2012 (Hostess)
Duties involved bussing tables, seating guests, maintaining good flow throughout the restaurant
as well as using pagers and working with large wait lists. Working for one of the largest hotel
chains I learned how to uphold impeccable standards and provide nothing but the best service in
the hospitality industry.
Danier Leather July 2011- April 2012(Sales Associate)
Duties involved were assisting customers, up-selling, adhering to procedures and being a brand
ambassador. Skills involved were, operating the POS system and cash registers along with
constant teamwork and set sales goals.
Toronto Dominion Bank Financial Group November 2010- April 2011(Telephone Sales
Specialist)
Duties involved were; Analyzing customer needs, promoting products and services along with
multi-tasking and working under pressure to meet high sales goals, providing exceptional
customer service via telephone.
Aldo June 2010-January 2011(Sales Associate)
Duties involved were; working on the floor, assisting customers, operating the cash register,
working in a fast pace environment with set goals that had to be met and keeping the store clean.
McDonald’s April 2008-November 2008(Cashier)
Duties involved were; cleaning, assisting customers, operating the cash register and adhering to
all restaurant policies, practices and operating methods to ensure consistency of service to all
customers.
SKILLS
* Smart Serve Certified
* First Aid/CPR Certified
* Capable of working as part of a team
* Highly motivated, responsible and hardworking
* Friendly and outgoing, respectful to workmates and customers
* Honest and reliable with strong work ethic
* Quick to learn new skills and techniques and apply them in current work environment
* Ability to work under pressure and multi-task in a fast paced environment
* Perceptive with ability to prioritize and find new approaches to problems
* Ability to maintain a neat and organized work area
* Good computer knowledge and telephone etiquette
* Self-starter with the ability to work on my own if need be
* Fluent in Croatian
References Available Upon Request
Contact this candidate