Robert J. Pfister

Qualifications Summary

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**** ** **., *.*.

Confident and dependable Dispatch Professional with the ability to provide outstanding

Canton, Ohio 44709

customer service in a fast-paced Logistics environment.

330-***-****

330-***-****

Employment History

aco7n0@r.postjobfree.com

Independent Contractor / Newspaper Carrier

03/2014 to Present The Canton Repository, Canton, OH

Provide outstanding customer service and home delivery of daily newspaper.

Customized service based on customer preferences / needs.

Business Account Manager

08/2010 to 04/2014 InfoCision Management Corporation, Fairlawn, OH

Efficiently managed high volumes of inbound and outbound customer / donor calls.

Maintained professional composure at all times.

Implemented single or bundle account activation for b2b and residential installations nation-

wide.

Managed donated funds for charity.

Dispatcher / Supervisor

11/1999 to 03/2009 The Ohio Automobile Club (AAA) Road Service Dept., Canton, OH

Efficiently dispatched emergency services to the client’s vehicle location, while multi-tasking

in a fast paced environment and updating the client, over the phone, on their emergency

service ETA.

Maintained excellent report with multiple emergency service companies in 17 Ohio counties

plus the Ohio Turnpike, along with multiple state and local law enforcement.

Interviewed, hired, trained, and scheduled staff.

Ensured smooth adoption of new department procedures by all staff.

Liaison between customers and Senior Management.

Researched and resolved customer issues in a calm and professional manner.

Education

The University of Akron, Akron, OH

Bachelor of Arts in Mass Media Communication, focusing in Radio and Television

Broadcasting

Minor in Music

Skills

Excellent Phone Skills in a Call Excellent Problem-Solving

Center Environment Calm & Composed Under

Microsoft Outlook, Word, & Pressure

Excel Excellent Interpersonal Skills

Dispute Resolution Training Skills

Excellent Communication Management Skills

Conduct Employee Positive Team Player

Performance Reviews

Attention to Detail while Multi-

Exceptional Professionalism Tasking

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