Customer Service Management
Resume:
Robert J. Pfister
Qualifications Summary
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Confident and dependable Dispatch Professional with the ability to provide outstanding
Canton, Ohio 44709
customer service in a fast-paced Logistics environment.
Employment History
*********@*******.***
Independent Contractor / Newspaper Carrier
03/2014 to Present The Canton Repository, Canton, OH
Provide outstanding customer service and home delivery of daily newspaper.
Customized service based on customer preferences / needs.
Business Account Manager
08/2010 to 04/2014 InfoCision Management Corporation, Fairlawn, OH
Efficiently managed high volumes of inbound and outbound customer / donor calls.
Maintained professional composure at all times.
Implemented single or bundle account activation for b2b and residential installations nation-
wide.
Managed donated funds for charity.
Dispatcher / Supervisor
11/1999 to 03/2009 The Ohio Automobile Club (AAA) Road Service Dept., Canton, OH
Efficiently dispatched emergency services to the client’s vehicle location, while multi-tasking
in a fast paced environment and updating the client, over the phone, on their emergency
service ETA.
Maintained excellent report with multiple emergency service companies in 17 Ohio counties
plus the Ohio Turnpike, along with multiple state and local law enforcement.
Interviewed, hired, trained, and scheduled staff.
Ensured smooth adoption of new department procedures by all staff.
Liaison between customers and Senior Management.
Researched and resolved customer issues in a calm and professional manner.
Education
The University of Akron, Akron, OH
Bachelor of Arts in Mass Media Communication, focusing in Radio and Television
Broadcasting
Minor in Music
Skills
Excellent Phone Skills in a Call Excellent Problem-Solving
Center Environment Calm & Composed Under
Microsoft Outlook, Word, & Pressure
Excel Excellent Interpersonal Skills
Dispute Resolution Training Skills
Excellent Communication Management Skills
Conduct Employee Positive Team Player
Performance Reviews
Attention to Detail while Multi-
Exceptional Professionalism Tasking
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