Customer Service High School

Lori Mattera

** ********** ****

Nissequogue, New York, 11780

631-***-****

*************@*****.***

WORK EXPERIENCE

Allstar Electronics HauppaugeNY

Purchasing Agent May 1994 – Jan 2015

Responsible for all purchasing duties related to the distribution of electronic components.

Negotiated pricing to increase profits.

Maintained strong customer service relationships with vendors domestically and internationally.

Expediated purchase orders in order to improve customer satisfaction in timely deliveries.

Entered purchase orders in computer and followed through with the order until product arrived and was accurate.

Issued RMA when product did not meet quality inspection as to insure customer satisfaction.

Radisson Hotel MelvilleNY

Restaurant Manager, Catering Sales Jul 1990 – Jan 1994

Managed one of their restaurants called "The Hampton Grille".Was responsible for 20 employees including training

and assisting to provide customer satisfaction.Responsible for scheduling and maintained customer relations.

Worked in catering sales as well and was in charge of booking wedding, corporate functions and other events.

EDUCATION

HICKSVILLE HIGH SCHOOL Hicksville, NY

High School Diploma, Jun 1985

Graduated High School with Honors

NEW YORK INSTITUTE OF TECHNOLOGY Old Westbury, NY

Bachelors in Hotel Management, Jun 1990

Graduated with Honors

ADDITIONAL SKILLS

I am proficient in Word and Excel programs.

I can type up to 55 wpm.

I am CPR certified and First Aid Certified.

27 Wilderness Road Nissequogue, New York, 11780 631-***-**** *************@*****.***

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