Customer Service Manager

Dominique Dailey

Dominique Dailey

**** **** ******* # **** *******, TX 77028 * Cell: 832-***-**** * Home: 713-***-****

***.******@*****.***

Objectives: To join an organization that offers me a constructive workplace for communicating and

interacting with customers and people.

Core competencies include:

Dynamic Customer Service Professional Problem Solving

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Providing Exceptional Service Team Player

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Building Loyal Relationships Great Communicator

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PROFESSIONAL EXPERIENCE

EAGLE ELECTRONIC RESOURCES, Houston, TX, 2008 Present

IT Asset Disposal/ Recycling Specialist 2011 present

Matched client with proper solutions for their IT Asset disposal, recycling and remarketing needs

Serviced several companies in Harris County and surrounding areas, including Ft. Bend.

Developed key, customer relationships. Helped create a sales avenue to corporate businesses to

remarket IT equipment. Helped move equipment efficiently and quickly and obtain profit through

remarketing program. Created itemized inventories of equipment and provide audit reports for

clients. Delivered superior customer service and effectively communicated, influenced and

interacted with all types of clients, vendors and employees.

Ebay Lister/ Shipping Clerk 2008 2011

Composed detailed descriptions of various electronic items. Took high quality photographs in

order to give an accurate presentation to potential buyers. Responded to my potential customer's

questions promptly and professionally when they had question regarding an item they were

interested in. Did all the packing and shipping for all items purchased within 24 hours of receiving

payment. Utilized Fedex ShipRush as well as USPS Ship Manager to ship items based on lowest

shipping rate. Administrative Duties as needed.

HOUSTON READ COMMISSION, Houston, TX, 2004 2008

Dominique Dailey

ESL Instructor

Instruct students individually and in groups. Provide quality instruction to learners, integrating

meaningful classroom activities and valuable experiences that facilitate students' learning goals

and workforce skills. Adapt teaching methods and instructional materials to meet students' varying

needs, abilities and interests by planning and conducting lessons that promote learning, following

approved curricula. Establish and communicate clear objectives to students for all lessons and

projects. Meet and instruct assigned classes in the locations and at the times designated. Maintain

accurate, complete, and correct records as required. Use a variety of methods to monitor student

learning and assess student progress.

Support and abide by all college and Adult Education Program policies and procedures.

COMSYS, Houston, TX 2002 – 2004

Information Technologist

Performed multiple roles in the IT arena. Migrated 2000+ users from Novell Servers to Active

Directory. Responsible for basic software installs, computer imaging and database management

of inventory.

EDUCATION & CREDENTIALS

IT Skills: Microsoft Office Suite, Visio, Citrix, Windows NT, Windows XP,

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Macintosh,

Prairie View A&M, 2003 – 2004, Major Communications

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Deans List – 1/2004 – 6/2004

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Houston Community College 8/2013 Present, Major Business Management

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Dominique Dailey

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