Customer Service Manager

Alberto Bello

***** ********* *** ****, ***** FL 33186

Mobile: 305-***-**** E-mail: ****************@*****.***

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E D U CAT I O N

Florida International University Miami, FL

Pursuing a Bachelor of Business Administration degree August 2011-Present

• Major: Finance

• Expected graduation: August, 2015

Miami Dade Community College Miami, FL

Associate of Arts degree

• Major: Associate in Accounting January 2009-June 2011

WORK EXPERIENCE

Neiman Marcus Miami, FL

Shipping & Receiving October 2006-Present

• Verifies and keeps records on incoming and outgoing shipments and prepares items for shipment

• Unpacks and examines incoming shipments, rejects damaged items, records shortages, and

corresponds with shipper to rectify damages and shortages.

• Received FedEx and FedEx ground and deliver merchandise to their proper departments.

• Maintains inventory of shipping materials and supplies

• Process P.O orders

• Assisting my manager by Supervise my co-workers, create weekly schedule, talking to customer.

• Processing RTV merchandise and M.O.S merchandise

• Calling customer with the status of their handbags and Calling vendors to resolve any

discrepancy.

• Received merchandise from vendors, open merchandise and organized merchandise according to

their proper department.

• Responsible for re-ticketing all the merchandise that arrive without ticket

• Responsible for price changes and Customer service within my department

• Responsible for “Return to Vendor merchandise” this are damage merchandise that I return to the

vendor for Credit.

• Give support to different department within the store.

• Responsible for Mark out of stock (M.O.S) this are damage product that need to be taken out of

the inventory.

ADDITIONALSKILLS

• Computer: Microsoft Office, including Word, Excel, Power Point

• Languages: Bilingual: English and Spanish

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