Development Analyst, Technical Support

VIRGIL-ANN TRIAS

**** ***** ******* **. *********, CA 95688

Home: 707-***-**** Mobile: 707-***-**** ******.*****@*****.***

I.T. Analyst with 6 years experience in troubleshooting, technical support, systems support (hardware

and software), design including functional testing and documentation. Striving to obtain a position

with long term opportunities and growth.

TECHNICAL SKILLS

SQL, DB2, MySQL, iSeries Navigator, AS/400, DBU, Toad, SnagIt, SalesForce, FogBugz, Bugzilla,

Cerberus, CISPro, Lotus Notes, HEAT, SQL Server Management Studio, Windows 7, 95, 98, 2000

(ME), NT and XP. Proficient in Microsoft Office: Word, Excel, Access, Powerpoint and Outlook.

Microsoft SQL Server Management Studio, WebEx. SDLC, System Integration Testing, User

Acceptance Testing, knowledge base articles, problem solving.

WORK EXPERIENCE

BIOVIA – Pleasant Hill, CA

Support/Analyst Specialist Sept. 2011 – Jan. 2015

• Identify and support resolution of technical problems for customers by providing

assistance with complex software installation, troubleshooting, crafting SQL queries, data

manipulation, updates to software, environment problems and database management.

• Present Web Trainings for customers on software products

• Interact with IT Staff, DBA's and end users.

Copart Auto Auctions, Inc. - Fairfield, CA

MIS Development Analyst – Web Products Oct. 2004 – Oct. 2010

Analyzed business requirements, functional specifications and mock ups and contributed in test

plans and testing documentation.

• Assisted with discrepancy investigations as well as interact with interdepartmental contacts

ensuring discrepancy identification, definition, assessment, resolution and Quality approval;

monitored processes post-implementation against project objectives in test and production

environments.

Review data and assess against established acceptance criteria

•

Translated business rules and documentation into test conditions and test cases; execute SIT and

UAT test cases.

• Collaboration with QA on cross-functional and multi-site teams

Participate in quality investigations and corrective actions/preventive actions

•

Quality Assurance Analyst- Software Applications Apr. 2004 - Oct. 2004

Identified, troubleshoot and log first level product defects through functional, regression, system

integration (SIT), acceptance (UAT), and browser compatibility testing in test and production

environments.

• Provide assistance to internal and external customers in support of departmental functions

Verified business requirements and functional specifications.

Developed and updated Test plans, Test Matrices, Test Scenarios, and Test Cases for all

company products.

Perform technical review of peer-generated data for basic methods

•

Answered calls from internal customers with software issues, troubleshot and worked directly with

programmers to establish the source of the defect.

Internet Helpdesk Dec. 2003 - Apr. 2004

Provided technical support for all website users such as internal and external customers.

Acted as subject matter expert for website usage and organization of underlying data.

Troubleshot and researched PC software incompatibility issues.

ChevronTexaco – Concord

Administrative Office Assistant Mar. 2002 – Dec. 2003

Promoted and managed orders for the current program

Coordinated with the supervisor for final orders

Provided administrative and clerical duties for the executives in the office such as answering

phones, filing and faxing.

Software Rollout Download Coordinator (Contract) Sept. 2002 - Jan. 2003

Performed software downloads using predetermined procedures and verbal instructions for the

Jigsaw POS terminals to over 400 stations

Determined effective problem resolution in order to complete software downloads

Completed and maintain an ad hoc reporting log for each call through HEAT and update Tandem

online information tracking system

Dr. Purviance, PHD – Vallejo, CA Jun. 2001- Sept. 2002

Administrative Assistant

Provided administrative/secretarial support for the doctor such as answering telephones, mailing,

filing, faxing and maintaining appointments.

Composed and edited correspondence and memoranda from dictation, verbal direction and written

notes.

Nortel Networks - La Jolla, CA Jul. 2000 - Mar. 2001

Network Technician/Installer

Installed Nortel Access and Transport nodes.

Reviewed and implemented each projects’ Engineering Document Procedures (EDP).

Resolved hardware, software and connectivity issues to ensure proper installation.

EDUCATION

DeVry Institute of Technology - Pomona, CA

Bachelor of Science - Telecommunications Management

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