Management Information Technology

Ishac Kigozi

IT Support - University of Dallas

***********@*******.*** - 469-***-****

Experienced graduate student pursuing an MS degree in Information Technology. Five years of experience in

the IT field as an IT Support and Systems Administration. Comfortable operating in a wide range of platforms

and environments. Effective communicator; able to explain complex processes in easy-to-understand terms

for end users.

WORK EXPERIENCE

IT Support

University of Dallas - Irving, TX - November 2014 to Present

Installing, and configuring operating systems, applications, computer hardware and peripherals.

• Monitoring and maintaining computer systems and networks.

• Troubleshooting system and network problems and diagnosing faults.

• Active Directory Management.

• Deployment of computers and laptops.

• Computer repair and maintenance

• Outlook management

System Administrator

I-WAY AFRICA - June 2013 to August 2014

Planning for and responding to service outages and other issues.

• Installing, supporting and maintaining servers and other computer systems.

• Technical support.

System Administrator

The ICT Labs - June 2012 to June 2013

Installing, supporting and maintaining servers and other computer systems.

• Planning for and responding to service outages and other issues.

• Scripting and light programming.

• Project management.

• Supervision of 5 computer operators.

• Promoted from IT intern to system administrator within 2 months.

EDUCATION

MS in Information Technology Management

University of Dallas - Irving, TX

August 2014

BS in Information Technology and Computing

Kyambogo University

September 2010 to December 2013

ADDITIONAL INFORMATION

Core Competencies

Windows &Mac Platforms Client Needs Fulfillment

Application Administration Systems &Network Upgrades Disaster Recovery Planning Testing &Trouble

Shooting

Network Management Problem Identification/ Analysis

Network Connectivity Issues User Training& Support Tools

Contact this candidate