Customer Service Manager
Resume:
Joanna B. Garcia
Katy, Texas 77449
Cell: 832-***-****
Email: **************@*****.***
CAREER OBJECTIVE: My objective is to find a position with a Company to grow
with. I am very good at utilizing my skills. I’m a very successful person. I am a fast
learner and most of all I love to work. Organizing as well as prioritizing ability, to fine
detail and accuracy, discretion, judgment, as well as communication abilities. Also
information and data management skills, Problem solving. My goal is to build a long-
term career in Healthcare with all open opportunities for my career growth. I am a very
proficient person and love People.
Present Employer: Greater Houston Heart Specialist, Inc Supervisor : Dr.
Mirza/ Salma Queshi
18400 Katy Freeway # 270 June
15th 2014-Present
Houston, Texas 77094
Office Assistant/ Receptionist
• In charge of front office at all times
• Scheduling patients in and out of Office
• Verifying all Insurances for Patients
• Scheduling Patients all procedures including MRI & Testing
• Take payments for Office visits and also on Balances if owed
• Communicate with billing
• Scanning all documents of Patients
• Call and confirm all Appointments
• Charting all charts/ keeping up with Chart Room
• Communicate directly to all Doctors at all times
• Communicate with all Representatives
• Tracking all messages that come in from the answering service
• Responsible for getting all Authorizations for testing
• EKG’s on patients as directed
McDonalds of Bear Creek Supervisor: Taylor Pittman
4650 Highway 6 N. Dates: July 2012 – June 2012
Houston, Texas 77084
Payroll Coordinator/Accounts Payable
• In charge of 510 Employees and 13 stores
• Time punches, Vacations, and Federal deposits
• Verify all Medical Insurance for all Employees
• Criminal Backgrounds
• Ordering Uniforms and Shoes
• Customizing and making hiring packets
• Child Support Cases
• WOTC online
• Verify all government forms such as I9, W4
• Track and administrate Benefits
• Perform bank transfers for Payroll & Accounts Payable
• Accounts payable for 3 Stores / Billing
• Process year end w2’s
• Mystery Check Bonuses
• Communicates directly to Owners
Lumberman Homes, Inc Supervisor: Martha Frapps
2020 Southwest Freeway # 210 Dates: July 2011- July 2012
Houston, Texas 77098
Assistant Manager/Leasing Agent
Collecting Rent
Posting Rental Properties in Ads
Evictions on Properties
Deposit logs for Bank
Software (Rent Roll)
Send out Notices to Clients( Past due )
Answering 9 Line switch board
Service log for Maintenance Crew
Order Home and Yard Supplies
Property Taxes
Replay Amusements, Inc Supervisor: Alexandra De La Paz
5106 Elm Street Dates: November 2006 – July 2011
Houston Texas, 77086
Administrative Assistant/Office Manager
AP-AR Quickbooks
Review all daily reports
Service calls
Set up all new locations
Contracts
Reconciled all Bank Statements
Payroll / Paychecks
Insurance Claims
State Comptroller
Reconcile Touchtunes Reports
Counted Money on a daily Basis from Route
Ordered all Office supplies
Wal-Mart Store Supervisor: Bob Youngs
25108 Market Place, Katy Mills Dates: September 2003 – July 2006
Katy Texas,77464
Receiving Manager/Backroom Inventory
Inventory in Back Room
Pick list for Merchandise to sales floors
Unloading trucks on a daily basis
Schedules for Employees
Write ups
Ordering for Department Managers
Meetings every Friday
Checking out all inventory on trucks
Department Manager/Sales
Year Profit and loss/ Year Budgeting
Reviewed all applications for Positions
Customer Service
Modules for the Department
Schedules
Managed 3 to 4 Employees for my Department
Stocked all outs that need attention
Back up Cashier
Customer Service Manager
Customer Service
Oversee all cashiers 10-12
Overrides
Balanced Cashier Money
Schedules for Cashiers
Front Area
Verify pricing on items if needed
Price Verifier Coordinator
Make sure all pricing was Correct
Inventory all grocery items
Compare all prices to Competitive Stores
Exceptions on Hand Held
Overrides
Point of sales Report
Modules for Grocery Department
Southwest Land & Marine, Inc – Oil Company Supervisor: Homer Hines
7300 Greenwood Dates: April 1998 – December 2000
Corpus Christi Texas, 78415
Administrative Assist
Switchboard Operator
Contracts for Jobs
Payroll for 10 Employees
Filing
Ordered Supplies
Tracking all vehicles
Scheduling all drives out on routes to pick up and Deliver Oil
I am very excited to learn more about this opportunity and share how I will be a
great fit for your Corporation. And I would appreciate the opportunity to meet with
you to discuss how my qualifications will be beneficial to your organization’s
success.
Contact this candidate