Customer Service Administrative Assistant

MIRIAM LAST

***-***-***

WORK EXPERIENCE

Capstone Advisory Group – Saddle Brook, NJ April 2014 – May 2014

Administrative Assistant (temporary assignment)

General Bearing Corporation - West Nyack, New York October 2013 – March 2014

Administrative Assistant July 2006 – October 2008

• Administrative Assistant to the President and the Director of OEM Sales

• Responsible for compiling and distributing monthly confidential executive reports

• Coordinated weekly and monthly executive meetings

• Make travel arrangements as necessary for appropriate personal using Concur or the internet

• Prepare spread sheets and analysis as required by sales management

• Maintain and update customer requirements database as required using Sage Sales Logix

• Maintained monthly and quarter commission’s reports for OEM Sales team

• Coordinated customer visits to West Nyack when needed by field sales team

• Processing expense reports and vacation requests for sales team

• Switchboard coverage, Sort mail, greeting guests and directing them to the appropriated personal.

• Coordinated annual International Sales meetings

• Updated Marketing Plan with estimated forecast for the next year sales

• Typed correspondence as needed

Capezio Ballet Makers, Totowa New Jersey May 2011 – October 2013

Customer Service Representative

• Taking orders from customers via telephone

• Responding to customer issues in a timely and efficient manner

• Answering customer, vendor, freight company inquires via telephone and email

• Customer Master Maintenance entered all new accounts information and updated all other accounts using the

SAP system

• Proactively communicating with vendors, freight companies and outside sales representative to make sure

production was on schedule

• Provide alternative options to customer on delay or problematic orders

• Canadian account releasing and shipment maintenance

• Order entry for regular, seasonal and daily specials including domestic and Canadian orders

• Recital and Fall order releasing

• Determine to follow-up on customer order and resolve matter to customer’s satisfaction

• Work with vendors to expedite shipments, edit/cancel open orders damages, returns and replacement orders

• Dealing with a diverse customer population

Temporary Assignments March 2010 – May 2011

Administrative Assistant/Senior Executive Assistant/Office Administrator/Customer Service

Mitsui Foods, Norwood NJ

Infocrossing, Leonia NJ

World Plaza Condominium Association, Hackensack, NJ

• Scanning documents and filing

• Checked references and rates of invoices before submitting for payments

• Typed correspondence as needed

• Contractors and vendors

• Interact with residents, staff, contractors and vendors

• Schedule and coordinate all move-in/move out activities including collectable fees.

• Initiate process and follow up on all aspects of insurance claims that fall under the Association’s master

policy. Facilitate all emergency services associated with any claim that might arise.(fire, flooding, and injuries)

• Advise homeowners who call on any and all aspects of the association’s business, rules, enforcement,

insurance, contractor work, construction, by-laws, safety, association dues and common elements of maintenance

• Process formal and witnessed complaints and non-compliance of Association Rules and Regulations. Send

notices of violations to residents. Coordinate alternate dispute resolutions for residents who do not comply.

• Provide new owner a complete welcome package including complete set of Association Rules and

Regulations. Update welcome package information regularly.

• Report written requests to the Board and respond to resident’s issue.

• Expedite homeowner requests for repairs and maintenance. Maintain written or computer records of all work

orders including the resident’s name, unit, phone, date of report request and disposition of work order.

EDUCATION

April 1987 Monroe College Bronx, NY - Associates in Computer Science

June 1984 Adali E. Stevenson High School - High School Diploma

SKILLS

Bilingual: English/Spanish, Fluent in Donovan Data Systems, SAP Systems, MS Word, Excel, Outlook,

AS400(WMS), Sorian, Sage Sales Logic, Concur, Lotus notes

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