Customer Service Manager

BASHAR ZEINELDIN

* – **** Harvard Road Mississauga, ON L5M 0X1

289-***-**** 647-***-**** *********@*****.***

OBJECTIVE

Seeking a position as system administrator where I can apply my technical and analytical skills to ensure

maximum availability, efficiency, integrity and security of the Computer and network systems.

HIGHLIGHTS

• Over 8 years of Saudi Arabia experience in managing network infrastructure and services provided for more than

1800 user.

• Over 7 years of North American experience in Computer and Network Support.

• Excellent knowledge of industry standard hardware/software.

• Hands-on experience in the troubleshooting equipment.

• Proficient in Windows 2008 R2 Active Directory, Distributed File Systems (DFS), IPSEC Protocol, VPN and

Remote Access Service.

• Excellent customer service skills with ability to understand customer needs.

• Ability to establish and maintain strong customer relations while delivering quality service and value to customers.

• Solid problem solving skills, including creativity and innovative thinking.

• Demonstrates leadership qualities-strong mentoring and performance management skills.

• Exceptional dedication, personal integrity and strong values.

• Microsoft Certified (MCP), (MCSA), working toward to obtain (MCSE) and A+ Certified Computer Technician.

WORK EXPERIENCE

MMG- Mohammed Al-Mojil Group _ Dammam, Saudi Arabia (2008-2014)

IT Support Manager

• Supporting 1800 users in the company in HQ and more than 20 project sites across the kingdom.

• I have overseen various projects along with the infrastructure department to manage the part of IT.

• Manage and Install infrastructure environment Servers including:

MS Domain Controller DC, MS Exchange Server 2010, MS ISA Server TMG “ Firewall and Remote Access

Server” Site to Site and Client VPN, Forefront Server and Client, Antivirus Deployment, MF Forefront Mail

Security SPAM mails Filtration, MS Windows Update Server, File and Print Server, MS System Center

Configuration Manager and MS Virtual Manger.

• Manage a dedicated team of 30 IT professionals delivering operations support to end users

throughout the country and across business entities to support business objectives in line

with global and regional standards.

BASHAR ZEINELDIN

4 – 5030 Harvard Road Mississauga, ON L5M 0X1

289-***-**** 647-***-**** *********@*****.***

• Plan and control the business infrastructure projects in accordance with the company

planning cycle and regional schedules.

• Plan and manage the departmental and various projects budgets.

• Manage the IT Purchasing Budget in cooperation with the IT GM.

• Inventory reporting using MS SCCM 2012.

• Implementing, Administrating and supporting MS Exchange server and MS Outlook 2010

• Configuring, maintenance and supporting windows server 2008 R2 Domain Controller (Active

Directory) with more than 1800 users running on windows 7 desktop operating system.

MMG- Mohammed Al-Mojil Group _ Dammam, Saudi Arabia (2006-2008)

System Administrator

• Implementing, Administrating and supporting MS Exchange server and MS Outlook 2007

• Responsible of scheduling preventive maintenance for server and workstation.

• Daily monitoring network problems and troubleshooting (VSAT).

• Creating Domain controller, installing Active Directory, DNS and DHCP.

Best Buy Canada – Toronto, Ontario (2002-2006)

Computer and Network Support Administrator

• Installation, configuration, upgrading, repairing, maintaining and tuning networks, standalone

workstations, components, peripherals and applications.

• Providing software and hardware desk side end-user support to Service Depot staff and Stores

Technicians.

• Set up, install, configure, test and evaluate new software and hardware.

• Staying cognizant of the latest concepts in technology, and make recommendations for hardware and

software upgrades.

• Troubleshooting, testing and repairing Computers, Laptops, Monitors, Pocket PC, Printers and

accessories.

• Manage a staff of technicians, insuring they are appropriately assigned, coached, trained and

supervised.

Hitech Systems - Chattanooga, TN (1999 – 2001)

Technical Support Specialist

• Identified and solved computer hardware and software problems promptly.

• Recovered and retrieved lost and infected files by viruses.

• Initiated and programmed MS-DOS batch files to automate PC maintenance and reduce down time.

• Optimized efficiency of computer equipments such as PC’s, tape drives and printers for more 10 users

and 20 clients.

BASHAR ZEINELDIN

4 – 5030 Harvard Road Mississauga, ON L5M 0X1

289-***-**** 647-***-**** *********@*****.***

•Installed and updated software on computers and ensured error-free backup of data on file servers.

CERTIFICATIONS

• A+ - CompTIA (Computing Technology Industry Association)

• MCSA - Microsoft Certified Systems Administrator

• Hewlett-Packard Authorized Support Provider

o HP Facilitation Support

o HP Pavilion Notebooks

o HP Pavilion Multimedia PC

• Toshiba Certified Technician, “TCT Certification Course” program on the following Product Series:

Satellite, Tecra, and Portege

TRAINING / SEMINARS

• Implementing and Managing Microsoft Server Virtualization (April 2012)

• HP networking Technology Roadshow (January 2012)

• Microsoft Open Door Event introduced by Steve Ballmer (November 2010)

• Planning, Deploying and Managing Microsoft System Center Configuration Manager 2007 (May

2008)

• Introduction to Installing and Managing Microsoft Exchange Server 2007 (July2007)

EDUCATION

• Network & Internet Support Specialist diploma (May 2001 – March 2002)

CDI College of Business and Technology, Mississauga, Ontario

• Microsoft Official Curriculum Courses:

- Supporting MS Windows NT 4.0 – Core Technologies (1999)

- Administering Microsoft Windows NT 4.0 (1999)

Specialized Technical Services, Jordan

• Bachelor of Science in Computer Engineering (January 1999)

Amman University, Jordan

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