Manager Customer Service
Resume:
RONALD GUZA
**** ********* *****, ***** ******** Hills, Texas 76182
• 817-***-**** • *****@*********.*** •
INFORMATION TECHNOLOGY
An accomplished IT management professional with expertise in computer programming, hardware and software
installation, and networking, to improve operations, revenue, and profits. Proven leadership skills, technical expertise,
and strong commitment to high ethical and professional standards. Customer-driven mindset, enabling a company to
build and maintain healthy relationships and foster loyalty. Innovative solution provider with a strong business process
sense. Excellent organizational and communication skills.
TECHNICAL SKILLS
Windows 7 and 8 Microsoft Word, Excel, PowerPoint, Access, and Publisher
Active Directory SharePoint SQL System Center Configuration
COBOL Oracle C# C++ Visual Studio Service Now
Bachelor of Science in Computer Information Systems, DeVry University, Irving, Texas – 2012
Cisco Certified Network Associate, Tarrant County College, Fort Worth, Texas (est. completion: 09/2015)
ULTERRA DRILLING TECHNOLOGIES, Fort Worth, Texas 2012-2015
The fastest growing manufacturer of technology-focused PDC drill bits and downhole tools for the oil and gas industry.
System Center Configuration Manager/Quality Assurance:
Reported to the IT Manager, Responsible for managing over 500 PC’s for over 500 users, including hardware,
software, configuration and user training.
• Decreased the time for laptop or desktop deployment from 5 days to 3 days.
• Staffed Help Desk; trained 3other Help Desk personnel.
• Set up and configured Dell computers and printers on Windows network. Worked to complete as
soon as request came in.
• Downloaded programs and updated software such as Java, ITunes, Symantec, Sidekick, PCM.
Averaged about 10 updates a day.
• Repaired computers quickly and efficiently to minimize downtime. Complimented frequently on
quick turnaround.
• Set up and conducted monthly server maintenance. Researched updates for any issues that had been
reported before they were released to the servers and end users.
• Troubleshot and resolved hardware, software and password issues.
TEXAS WINGS HOLDINGS, LLC, Dallas, Texas 1997-2011
Owned the franchise right to Hooters in Texas
Senior Accountant: 2000 to 2011
Reported to the Controller. Responsible for financial management as well as IT technical support for 41
stores across the Texas region.
• Assisted with computer networking, hardware/software installation and upgrading, and Windows
Server system administration for 70 end users. Troubleshot problems and provided swift resolution.
• Created, monitored, and adjusted $2M budgets in FRX for 30 new store construction projects.
Tracked actual vs. reported expenditures and created reports for the Vice President. Paid all bills.
• Conducted on-site inventory and audits; developed reports for Comptroller.
• Assigned Total Controllable Income and Cost of Goods Sold targets for 41 stores.
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RONALD GUZA
Drafted Corporate-to-Store comparison reports; compiled reports for 7 Regional Managers.
• Managed P&L, General Ledger, consolidated income, accruals, and store audits.
• Developed and implemented policies and procedures to streamline accounting and reporting.
Staff Accountant: 1997 to 2000
Reported to the Controller. Responsible for general accounting duties and financial reporting.
• Analyzed and verified daily sales report; balanced pre-paid accounts; and developed special reports.
• Managed accounts payable; reconciled A/P statements; and reconciled General Ledger accounts.
PROFESSIONAL DEVELOPMENT
Service Now, Ulterra Drilling Technologies – 2013
System Center Configuration Manager, Ulterra Drilling Technologies – 2012
Active Directory, Ulterra Drilling Technologies – 2012
SQL Programming, DeVry University, Irving, TX – 2009
C++ Programing, DeVry University, Irving, TX – 2008
C# Programming, DeVry University, Irving, TX – 2008
Oracle Programming, DeVry University, Irving, TX – 2004
Cobol Programming, DeVry University, Irving, TX – 2001
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